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Tamsin Slatter

Vectorworks, Inc Employee
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About Tamsin Slatter

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    1000 Club

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  • Occupation
    UK Director of Customer Success
  • Homepage
    www.vectorworks.net/uk
  • Hobbies
    Spreading the word on Vectorworks and getting other people to enjoy its delights!
  • Location
    Berkshire, UK

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  1. Tamsin Slatter

    2019 strange glitchy behaviour - disappearing geometry

    Adam has managed to reproduce this with a floor object, but is sending you a suggested new way of working, which will resolve the problem.
  2. David, this bug report remains in progress. It was definitely filed, yes, and it has been tested, reproduced, and is in progress. As you have also brought this up in your email to the support team, we'll continue the conversation there, to avoid doubling up.
  3. Tamsin Slatter

    2019 strange glitchy behaviour - disappearing geometry

    David, I can see that you have filed videos with the tech support team, so we'll pick up the conversation there rather than dual-running it on the forum. Just to add to that, we would love to have a copy of the file that exhibits the problems that the videos illustrate. Thank you.
  4. Tamsin Slatter

    2019 strange glitchy behaviour - disappearing geometry

    Do you mean that you convert a polygon that has been drawn without a fill? And then apply the fill afterwards? And are these Floors or Slabs?
  5. Tamsin Slatter

    Plug-in object (door) rendering...

    Hi Mark I just wanted to let you know that although I was out training today, I forwarded your email to our tech support team. They have been emailing you, so we suspect that the emails may be going into your junk folder. Hopefully they have managed to get in touch today. In addition, when you email the VSS team, an automatic email response is sent with a case number, so clearly there are gremlins somewhere if you are not receiving this. But we DO care and are looking into your problems.
  6. Tamsin Slatter

    2019 strange glitchy behaviour - disappearing geometry

    I'm sorry to hear that you continue to have problems David. I thought we had got to the bottom of them with SP2 and with the removal of layer links from your workflow (replacing them with Design Layer Viewports) I just took a look at our support system and I don't see any outstanding cases for you. If you still have issues, please let the VSS team know. They are there to help you and keen to do so.
  7. Tamsin Slatter

    2019 strange glitchy behaviour - disappearing geometry

    I am not able to reproduce this in a blank file. However, the best option is to submit the example file to tech support so that the team can continue problem determination on your behalf. I saw some problems of this kind in SP1, and found that the workaround was to create the first object, then create the group, and then create the other objects within the group editor. I don't know if this will help you, but it's worth a try.
  8. Tamsin Slatter

    Plug-in object (door) rendering...

    Mark, we definitely recommend that you get to SP2 as soon as you can.
  9. Tamsin Slatter

    3D Urban Model too slow

    Is it centred on the internal origin? (Tools > Origin > Center Drawing on Internal Origin). This might help. This will preserve the original coordinates, but mean Vectorworks has smaller numbers to work with internally.
  10. You beat me to it Mark! This option is really useful if you are creating a number of viewports of a large area. Then you can create one giant viewport that's like the first page in a map book (who remembers those?)
  11. Tamsin Slatter

    mapping a decal onto 4 plasma screens

    Sorry I couldn't be more helpful.
  12. Tamsin Slatter

    mapping a decal onto 4 plasma screens

    Sorry... just tested this and it works well on a flat extrude, but if you then bend it, it starts to treat each extrude as a separate object.
  13. Tamsin Slatter

    mapping a decal onto 4 plasma screens

    Hi Phil Are these parametric screen? If so, I don't think you can do it. But there is another way: If you create each screen shape as a 2D rectangle, then select them all, and extrude them in one operation, this will create an object that can receive a single texture. (Once they are extruded, you can use the Bend mode of the Deform tool to create the curve). Hope that helps.
  14. Tamsin Slatter

    why did my model turn green?

    Try opening the Visualization palette, and selecting the light source. Then choose Edit. You should be able to adjust the colour of the light from there. Otherwise, yeah, green looks great!
  15. Tamsin Slatter

    why did my model turn green?

    Hmm. I wonder if the active class has a fill of green and this has been applied to the directional light within the Heliodon, creating green light?

 

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