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Tamsin Slatter

Vectorworks, Inc Employee
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About Tamsin Slatter

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  • Occupation
    UK Director of Customer Success
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    Spreading the word on Vectorworks and getting other people to enjoy its delights!
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    United Kingdom

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  1. I recommend you take a look at the Site Design course in Vectorworks University Site Design Course, which will take you through the process of creating a site model.
  2. Do you have the latest service pack? If not, please test after installing that. If you still have the same problem, I recommend you contact technical support and see if they can assist you.
  3. Choose Tools > Options > Vectorworks Preferences and click the User Folders tab.Then click Reveal in Finder. This will take you to the User Folder. This is where you will find your templates and any other customisations. The Applications folder has the original installation, but customisations are stored in the User Folder.
  4. Do you have a custom line type active as the default on your attributes palette?
  5. Are there objects in the file that are a long way (greater than 5 KM) from the internal origin? If there was an imported DWG file that started the workflow, this could be the culprit.
  6. I have established that the elevations within the surface modifiers are indeed relative to the surface of the hardscape. I am looking into this further with our engineering team. Internal ref number: VB-167722
  7. Have a look at the Text menu. Is there font and font size selected?
  8. Before you insert the Stake, click the Stake Tool Preferences, upon the Tool Bar. Here, you can choose the desired Label Reference. Click OK and then insert the Stakes. If you've already inserted many Stakes, use the Select Similar tool to select them all, and then change the Label Reference field on the Object Info palette.
  9. Can I suggest you get the file over to the UK Service Select support team on ukpremiumtech@vectorworks.net? They will take a look at it for you.
  10. Glad you have found a solution. Just a thought for you - perhaps you could have used Roof Faces instead of a full roof to create the various elements of the Mansard. Then, with 3D symbols for the windows, you can insert them into the Roof Face and create the dormers.
  11. You need to double-click on the geometry within the viewport, rather than white space. If that still doesn't work, you can right-click to access the same options.
  12. @Will That's an interesting idea. Some kind of alert that the geometry is scattered far and wide and likely to cause problems could be a useful feature. I will document it.
  13. It looks like you have turned off Cast Shadows on the same palette. This will cause the light to run through any object. Turn on Cast Shadows and all will be well.
  14. By default, the light source within the instrument is turned off. However, it's easy to turn them on. Go to Window > Palettes > Visualization and click the Lights tab. You'll see the list of lights. There is a column where you can turn them on. Note that you can also control each light source independently in different viewports.


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