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Vectorworks, Inc Employee
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    Quality Assurance Manager
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    United States

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  1. Hi Peter, Thanks for sharing your results! Yes, it is possible to add more styles and we are planning to do that, but I don't have an exact date right now. Best regards, Iskra
  2. Hi @Sky, Thank you so much for your feedback! We are actively working to improve Nomad's viewing capabilities - currently in the 3D viewing space, but the 2D is on our radar as well. 1. Measuring and snapping were one of the first features we added to Nomad. At that time we only had Generate PDF. Later, when we implemented Cloud Publish, the measuring and snapping was not added. 2. Generally, we do not recommend placing the local Vectorworks Cloud Services folder within a folder of another cloud storage provider. Our engineers looked at the logs and did not find any signs of conflict file created by Vectorworks Cloud Services. We believe the conflict was generated by another cloud storage provider. I am sorry that you have to use a workaround instead of your preferred way to setting up your file structure. I don't think you should be uncomfortable saving the master copies of your Vectorworks files on Vectorworks Cloud Services though. We have protection mechanisms in place in the event the file gets unintentionally modified or deleted. Each file has version history from where you can restore prior versions. We also have Cloud Trash where all deleted files go. They can be restored to their original location from there. 3. Supporting Dropbox and Google Drive integrations were features we had to implement. It is absolutely possible to add other storage providers to this list. We have had many other requests to expand in this area. Currently, we are working on providing support for Shared Drives with Google Drive. iCloud is on our list for other storage providers to add as well. If we had the integration, you would't have tried to add your Vectorworks Cloud Services folder within your iCloud Drive. I hope we can have that in the near future, but I can't offer any solid plans at the moment. 4. Yes, if you rename the file, you are breaking the connection between the generated pdf and the metadata file where the snap and measure info is stored, because they are associated by name. That is the main reason why we don't have move/rename feature on our web portal yet. We had efforts to add this feature in the past, but it hasn't materialized yet due to issues that were found during testing. With the re-engineering effort for the 3D model viewer, we may be able to re-imagine how we do measuring on the mobile devices. At the end, the implementation may look totally different and all of the existing issues could become obsolete. So, at this point we are holding off on improving these areas, until we know what the full possibilities are with the newer technologies. I hope this information is helpful. Best regards, Iskra Nikolova
  3. Hello @Sky, Measurement data and snap points in PDFs are generated by the cloud server when a .vwx file is submitted for PDF generation using the Generate PDF feature on the Vectorworks Cloud Services web portal, desktop app, or Vectorworks Nomad. For example, right click on a .vwx file on cloud.vectorworks.net to see the Generate PDF menu command. The snap points are available only for Top/Plan viewports and can be used only by the measuring tools in Vectorworks Nomad. Measurements are based on the scale set for the viewport on the sheet layer from which the .pdf page was created. Unfortunately, PDFs produced by the Publish command do not contain this data. We will investigate the conflict issue you reported and will get back to you. Are you using the Vectorworks Cloud Services desktop app on more than one computer? Typically, a conflict would occur when you make changes to the files/folder structure on one of the machines while one or more files are opened in Vectorworks on the other computer. The conflict file would be available only on the machine that had the file opened. The other files, including the different (older) version of the conflict file, should be available in their new location on both computers, if that location is selected for syncing in the selective sync settings. I hope that helps a little bit while we investigate your issue. Best regards, Iskra Nikolova
  4. inikolova


    Hi Kenny, I work with the team that develops the Nomad app. It seems like the account that you are using to sign into Nomad doesn't have a Service Select membership associated with it. Sign into https://customers.vectorworks.net/dashboard and check your Service Select benefits status. If something doesn't look the way you think it should, please reach me at inikolova@vectorworks.net and I can connect you with someone who would be able to help. Best regards, Iskra Nikolova
  5. I'd like to provide a few clarification points here. The mobile app used for the image editing needs to have the capability to communicate (import/export files) with the iOS Files App. Some apps can only access files from the iOS Photos app, so this workflow wouldn't work with them. If the app can access the Files app, then the workflow requirements are as follows: - Store the referenced image file into the Vectorworks Cloud Services folder. - Run the Vectorworks Cloud Services app, so that the file is synced to the Cloud - Install the latest iOS Nomad app and sign in - Open the iOS Files all and enable Vectorworks Nomad as a "Location". From now on, any file stored in Nomad that is modified by any app on the mobile device will sync back to your Vectorworks Cloud Services folder. So, to get the updated file into Vectorworks only requires an update of the reference. Also, I wanted to remind you that the Cloud Services web portal has al Machine Learning-based job called "Stylize image" (available to Service Select members only). Give that a try and let me know your thoughts. Here is a screenshots on how to find it.
  6. Hi Everyone, Yes, it is true that The Vectorworks Cloud Services app did not have a dock icon until earlier this year. We will investigate the reasons why this happened, because we have not made any intentional changes in this regard. It is possible that it could have been caused by upgrading the version of one of the libraries that we use. I submitted a request to the Cloud team to investigate and try to remove the dock icon. Best regards, Iskra Nikolova
  7. Here are the system requirements by Maxon: https://www.redshift3d.com/product/system-requirements Also, I'd like to add that Vectorworks Cloud Services now has servers that meet the Redshift requirements. So, even if your hardware doesn't meet the system requirements you can submit jobs with Redshift render mode to be processed on the cloud. Redshift only currently works for Export Panorama and 360 path animation movies, but we are working to make it available for the other job types as well. I hope this helps. Best regards, Iskra Nikolova
  8. Hi @grant_PD, I am not aware of a known issue with this functionality at this time. I would be happy to help you find out what is going on. Would you mind sending me the .vwx file that you experienced the issue with, so I can try to reproduce the issue and investigate further? You can email it to me at inikolova@vectorworks.net. I see that you have submitted 2 Publish jobs on September 2-nd and 1 Publish job on September 3-rd. I see the first job finished very quickly (2 mins), and the other two ran for 22 and 25 mins. Did all of these return results from un-updated viewports? Your help with troubleshooting this issue will be greatly appreciated. Best regards, Iskra Nikolova
  9. I'd like to chime in with what the Vectorworks Cloud Services desktop app offers. Perhaps it can be used instead of the third party cloud storage app? It has a setting for excluding backup files from syncing, no matter which folder (within the Vectorworks Cloud Services folder) they are in. The Vectorworks Cloud Serviced desktop app also uses delta sync (for files larger than 200 MBs).
  10. Thanks, @Christiaan! I commented on the VB issue with my findings, but I will post a summary here for everyone else to be able to see. The issue you are seeing seems related to the size of the model and this should no longer be an issue with the re-engineered 3D model viewer that we are currently working on. I sent the issue to our engineers to see if we can have a short-term solution. It seems like the current Web View viewer, when used within the web portal, fails to load when the page is reloaded under high memory consumption circumstances.
  11. Very cool! Thanks for sharing!
  12. @mjmudd, Please make sure you have the latest available app version installed. You can download it from here: https://cloud.vectorworks.net/download/latest/Mac Just drag it to the apps folder to replace the old one. Please let me know if the issue persists and we will investigate further. Best regards, Iskra Nikolova
  13. Hi @Christiaan, Do you have a bug number for the problem you are referring to? I remember one bug where export to Temporary Storage was returning a script error, and I believe that was fixed in 2021 SP3. What Vectorworks version are you using? Best regards, Iskra Nikolova
  14. Hi @Jan-Burger TROOST, I am collecting requests for other third party cloud storage integrations, but we do not have anything lined up for implementation yet. I will talk to the team to see if we can fit another integration into our schedule, but I cannot promise anything at this time.
  15. Hi @LeeElston, On the Publish dialog, select the item that you want to publish to an image and click the Options button. In the dialog box that appears, make sure the checkbox to Update visible out of date viewports is enabled. Please let me know if you continue to have troubles. Best regards, Iskra Nikolova
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