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Vectorworks, Inc Employee
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  • Occupation
    Quality Assurance Manager
  • Location
    United States

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  1. Thanks for the update, Christiaan! I am not able to reproduce an issue with the "Run on startup" setting in the app. Not sure if the Lingon app that you have might have something to do with that? If the System startup setting is doing the trick, that should be good enough. Best regards, Iskra
  2. @Mike D., A new version of the viewer is now available for download in the Customer portal (https://customers.vectorworks.net/downloads). It should no longer crash on launch.
  3. Thanks, @Tim Harland, I'll talk to the team to see if that would be possible. Best, Iskra Nikolova
  4. This is a known crash on the Mac with the 2024 Viewer that was recently resolved. The fix is in the process of being built and released any day now.
  5. Hi @Christiaan, The Vectorworks Cloud Services can be set up to run on startup either from the app settings or from the OS settings. It should not just stop working if you did not manually quit it. I am asking an engineer to review the log files of your app to make sure there is no issue that causes the app to die silently. If such an issue is found, it will be fixed soon. Best regards, Iskra Nikolova
  6. Hi @Tim Harland, Vectorworks Cloud Services supports rendering with referenced files, as long as they can be found. One requirement is that the master and the referenced files must be in the file version of the latest version of Vectorworks - currently 2024. The other requirement is that the Vectorworks file and the referenced files must be uploaded to the same storage - either Vectorworks Cloud Services or an integrated cloud storage such as Dropbox, Google Drive, or One Drive. If you have your Vectorworks file stored in another location (such as a local folder on your computer), you can still do Cloud Publish, and the file is uploaded for processing in the background. I guess your wish is for the Publish command to be able to look for all referenced files and upload them along the main file, is that correct?
  7. Hi @NBarnes, The Vectorworks desktop viewer can open project sharing files as read-only. This would be the best method for viewing the actual Vectorworks files. The people who need this kind of access can be added to the Shared Cloud folder and this folder can be synced to their desktop computer, so they can always have access to the latest version. Both of the above-mentioned only require registration for a free Vectorworks account. Note: There is a known problem with 2024 Vectorworks viewer crashing on Mac, and there should be a fixed version soon. Please let me know if I can help with anything else. Best regards, Iskra Nikolova
  8. @StefanoT Unfortunately, I just heard back from our engineers that this won't be a quick bug fix. I am sorry. We would have to find a way to allow Nomad to open 3D models attached to presentations, or whole presentations in general.
  9. Hi @jbtroost, We are currently working on a VR app for Quest devices. It will have similar features as the Nomad 3D/AR viewer, as it will be using the same file format. Planned release is around mid March 2024. I hope this helps 🙂 Best regards, Iskra Nikolova
  10. Hi @zeno, Yes, we want to support 2D geometry as well, however the specifics of the implementation are not yet clear, so I cannot promise anything at this point. We are currently working on a cloud drawing viewer that is specifically for geometry avalable on sheet layers. It is planned to support viewing BIM data upon object selection as well. Even though a separate team is working on this new viewer, it may affect how things work out for the planar geometry in the 3D viewer. Again, it is too early to be able to say how anything will be for sure, but we are definitely working in this direction. Best regards, Iskra Nikolova
  11. @zeno, Switching between 2D/3D views seamlessly or displaying both, in a BIMx fashion is on our list of improvements. We are currently working on supporting class visibility in the 3D viewer, which is the foundation for being able to support saved views. Saved views may be able to give you what you are looking for. Best regards, Iskra Nikolova
  12. Hi @StefanoT, Thank you for your post! That is correct, the vgx model viewer is not working well on mobile browsers due to technical limitations, so we implemented this page to forward users to viewing the models in Nomad. I think we have missed this case (forwarding to Nomad within a presentation slide). I opened a bug to our team to see if this can be fixed. Unfortunately, Nomad is not able to view whole presentations at this time, but this is on our list for future considerations. You are correct. This is not possible at this time, but I hope the first bullet is a bug that can be fixed. I added this to our list of future improvements. I added this to our list of future improvements as well.
  13. Hello @teresalyons, Please send me a private message with the usernames you are both using to sign into Vectorworks Cloud Services and the log files from both computers and we will try to help you. On Mac, zip up the entire folder: /Users/<username>/Library/Logs/Nemetschek/Vectorworks Cloud Services On Win, zip up this one: C:\Users\<username>\AppData\Local\Temp\Nemetschek\Vectorworks Cloud Services Best regards, Iskra Nikolova
  14. Hi @Oaktown, I just tested Vectorworks remote on both Windows and Mac, and I did not have any issue connecting. Please check this article, it contains a lot of information on how to troubleshoot an inability to connect. https://cloud.vectorworks.net/products/remote/connection_guide/ If you are still unable to connect, I can work with you via personal messages to try to figure it out. Best regards, Iskra Nikolova
  15. Hi @Zsombor, Thanks for your feedback. I just wated to let you know that your wish has been acknowledged and added to our internal system for consideration in the future. Best regards, Iskra Nikolova
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