Vectorworks, Inc Employee inikolova Posted March 12 Vectorworks, Inc Employee Share Posted March 12 @grant_PD Check the About page in the Vectorworks Cloud Services desktop app, it should be on version 13.4.2742. If not, you should see a button to update. This restarts the app. After this, restart Vectorworks and the AI visualizer should work property. 4 Quote Link to comment
Tom W. Posted March 12 Share Posted March 12 5 minutes ago, inikolova said: @grant_PD Check the About page in the Vectorworks Cloud Services desktop app, it should be on version 13.4.2742. If not, you should see a button to update. This restarts the app. After this, restart Vectorworks and the AI visualizer should work property. Bingo. Thank you! 2 Quote Link to comment
Kevin Allen Posted March 12 Share Posted March 12 7 minutes ago, inikolova said: Check the About page in the Vectorworks Cloud Services desktop app, it should be on version 13.4.2742. If not, you should see a button to update. This restarts the app. After this, restart Vectorworks and the AI visualizer should work property. I have and had the correct version, now I am getting a message about service select, As a beta tester, I thought I had that access? Quote Link to comment
Vectorworks, Inc Employee inikolova Posted March 12 Vectorworks, Inc Employee Share Posted March 12 @Kevin Allen, You have two accounts - one is VSS and one is not. It sounds like you are using the wrong one. You should use kallen3. Quote Link to comment
grant_PD Posted March 12 Author Share Posted March 12 I updated my cloud services and am good to go. 2 Quote Link to comment
Kevin Allen Posted March 12 Share Posted March 12 2 hours ago, inikolova said: You have two accounts - one is VSS and one is not. It sounds like you are using the wrong one. You should use kallen3. actually, I think I have four, three too many Quote Link to comment
DennisVisserFI Posted March 13 Share Posted March 13 If I check cloud services it has version 13.4.2742 and Vectorworks Update 4 (Build 747709). If i'm correct, I have also a VSS account? But there is no AI Visualizer under the model tab? Quote Link to comment
Administrator Popular Post JuanP Posted March 13 Administrator Popular Post Share Posted March 13 @DennisVisserFI If you use a custom workspace, you must add the AI Visualizer command from the Workspace editor. 6 Quote Link to comment
TomKen Posted March 13 Share Posted March 13 I have AI Visualizer under the model tab, and I checked my cloud services app and it is the up to date. I select an elevation viewport and AI Visualizer. A screen pops up telling me I need activate it on my VSS account. I click on more and it brings me to the log in screen, now what? Quote Link to comment
Vectorworks, Inc Employee Dave Donley Posted March 13 Vectorworks, Inc Employee Share Posted March 13 @TomKen This feature is available with subscription or Vectorworks Service Select licenses. If you are using multiple logins maybe one of the logins is a VSS or subscription license? If not you would need to upgrade to use the feature. Quote Link to comment
TomKen Posted March 13 Share Posted March 13 (edited) @Dave Donley a computer reboot and checking my log-in status I got it to work. Edited March 13 by TomKen 3 Quote Link to comment
cberg Posted March 14 Share Posted March 14 This tool worked for me a few days ago, but recently, I have been getting this message. Not urgent, but curious as to settings. Vectorworks cloud services - Connection is established. I am using the correct version of the software. (13.4.2742) Quote Link to comment
Vectorworks, Inc Employee Dave Donley Posted March 14 Vectorworks, Inc Employee Share Posted March 14 Hello @cberg if the VCS app is shut down during the lifetime of the Vectorworks session you might get issues like that. Does restarting Vectorworks fix it? You can also try right-clicking and choosing the Reload menu item in the palette. Quote Link to comment
cberg Posted March 14 Share Posted March 14 I have restarted VW and VCS, and my computer a few times. Not sure what's going on. But I will explore more when I have more time. Quote Link to comment
Vectorworks, Inc Employee Dave Donley Posted March 14 Vectorworks, Inc Employee Share Posted March 14 @cberg Next time you can try this, try getting to it from the Model menu AI Visualizer (might have to add to custom workspace, it's under recent changes 2024), there are alerts that will show when Vectorworks thinks certain things are not running or connected. Quote Link to comment
John Aron Posted March 15 Share Posted March 15 Hi I have all new installed all updated, running cloud services and logged in on both but get blank screen too, and tendency to spinning beach ball. Running student version. Quote Link to comment
Administrator JuanP Posted March 15 Administrator Share Posted March 15 @John Aron Currently, the AI Visualizer is not available for educational licenses. See AI-visualizer FAQ: Quote Link to comment
gwww Posted March 15 Share Posted March 15 Hello, I'm getting a white screen when attempting to use the AI visualizer in my Vectorworks trial. Can this be remedied? Quote Link to comment
Vectorworks, Inc Employee jblock Posted March 16 Vectorworks, Inc Employee Share Posted March 16 17 hours ago, gwww said: Hello, I'm getting a white screen when attempting to use the AI visualizer in my Vectorworks trial. Can this be remedied? @gwww Please make sure your Vectorworks Cloud Services app is up to date and then restart Vectorworks. This should fix the issue. 1 Quote Link to comment
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