JuanP
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Vectorworks 2022 not opening - MacOS 13.2 Ventura
JuanP replied to Ted L Clifton's question in Troubleshooting
@Ted L Clifton I will suggest to uninstall and reinstall Vectorworks 2022 using the latest installers https://release.vectorworks.net/latest/Vectorworks/2022-NNA-eng-mac if the problem persist, please contact Tech support. -
@ChristiaanThis is a significant change from Dropbox. We will be testing and adapting as needed. Our team downloaded the latest beta build of Dropbox, and we haven't seen this change yet. We hope to see a new beta release with the recent changes soon to start our testing.
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@Mickey If you are still experiencing crash issues after updating the graphic drivers, please provide us with the crash logs. Thanks
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@Tom Klaber Can we please have the files and description of your workflow? is there a copy and paste involved? etc thanks
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You can upload the file using the following LINK
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@line-weight The platform that tracks bugs is internal, and we can't expose it to the public. In every Service Pack, you can track all fixed bugs as part of the release notes. I will work with the R&D to see if there is another way we can share this data. We have shared some of the tracking numbers from our database in some of the threads in the past. We can keep doing the same, and you can request updates based on that information for now.
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@Eric Chase Could you send us the crash reports as we as the Working Files and Project Files? You can send me a Direct message - thanks
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Thank you for your feedback - I will follow up with the appropriate teams Monday when I come back to the office. To address some of your posts here: 1 - The Help feedback it's been handled by our tech pubs team. I will follow up with them to see how we can improve the user experience and provide some notifications. 2 - The support request through the Customers Portal is to be improved to mimic the same experience as if you send a direct email to our support team. 3 - As for the post about us not being interested "in customer's input, feedback, or criticism," this is far from the truth. We have created multiple venues, forums, and live sessions where we can interact with customers. In addition, team members from tech support, R&D, and QA are constantly monitoring the forums and taking your feedback seriously. We have a public Roadmap where you can see what is coming, the development, and what is in research. Some of our systems can improve, and we are working on enhancing the whole experience. As always I do appreciate your comments and feedback.
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Vectorworks file isn't exporting to Revit
JuanP replied to Aneesh Carvalho's question in Troubleshooting
@Aneesh Carvalho Could you share the Vectorworks file for testing purposes? You can email me at jalmansa@vectorworks.net -
@_James Could you send us the crash logs for further troubleshooting, please? Also, could you make sure "Error reporting is set to Send crash details and verbose patterns" - Thanks
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2023 Benchmark Tool - How to display relative Elevations + NAVD88 Elevation?
JuanP replied to maxstk's question in Troubleshooting
As promised, we added a Coffee Break for the Elevation Benchmark Tool - Schedule Here. -
@Tom W. I was able to duplicate the issue. Thank you for your report. Saturday, we updated the servers to PHP 8, which could be the root of this issue. The good news is that the platform has a new update that I'm scheduling to deploy as soon as possible. Stay tuned!
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@zoomerThank you for your feedback - We had an issue with the link added to Message Center - You can get all info and the complete list of improvements and fixes here:
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Buying - Selling licenses Info
JuanP replied to JuanP's topic in Buying and Selling Vectorworks Licenses
@Terry HIt depends on the workload of our Sales ops team - please reach out directly to me at jalmansa@vectorworks.net with all transfer paperwork if you still need assistance. I appreciate your patience. -
Vectorworks, Inc. has released its third Service Pack (SP3) for the Vectorworks 2023 product line. This update includes the following quality improvements and updates that enhance your everyday experience with Vectorworks 2023. Important Improvements IFC and Data Manager Improves worksheet functions GetSpaceNameForObj and GetSpaceNumForObj Enhances IFC export of hardscape and hedgerow objects Improves the Data Manager dialog box user interface Interoperability Improves DWG export of georeferenced files Supports DWG export of graphic legends Enhances import of columns, doors, wall joins, and windows from Revit Improves the reliability of the Revit import process General The Create Similar Object command now works with elevation benchmark objects Marionette network node connections are preserved when importing, copying, and pasting The Export Shapefile command interacts smoothly with parametric objects Landmark Improves site model stability and surface reliability Enhances hardscape stability and hardscape/site model integration Spotlight Improves Spotlight numbering by unit number Vectorworks Cloud Services Notable Updates Photos to 3D model improvements Job submissions now incorporate the photogrammetry framework from Apple on the cloud infrastructure, desktop app, web portal, and Nomad (iOS) Cloud Infrastructure Increases the storage quota for Vectorworks Service Select accounts (100 GB) and free Vectorworks accounts (10 GB) Retains files and file version history in the Trash for 90 days Nomad The 3D model viewer now has a Lights palette to turn on/off individual light objects exported from the .vwx file A heliodon or directional light from the .vwx file sets the position of the Light direction control when opening the model in the 3D model viewer Adds a new reality capture option, Room plan, for devices equipped with a Lidar sensor (iOS) Adds the ability to preview .usdz files (iOS) Adds job option dialog boxes for the Generate 3D model and Photos to 3D model cloud jobs (Android) For a full list of improvements in this update, please visit this page Installing the Service Pack This service pack is available as a downloadable updater for all U.S. English-based versions of Vectorworks 2023. To install the service pack, please select Check for Updates from the Vectorworks menu (Mac) or Help menu (Windows). Contact us at tech@vectorworks.net if you have any technical questions or problems during this process.
