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About JuanP

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  1. Unfortunately if the steps described above did not fix the issue, we might need to troubleshoot further. I apologize for the inconvenience.
  2. @dwalter if you are still experiencing issues please contact technical support at tech@vectorworks.net or international users: https://www.vectorworks.net/international
  3. @MartynHowes I verified and this issue was fixed in 2020SP2. If you are still experiencing the same issue please contact our tech@vectorworks.net please?
  4. This is issue has been updated and recorded in the following case/JIRA # VB-129333
  5. We are looking into this...thanks for the files and the additional info.
  6. @KateSSS could you please contact your local tech support https://www.vectorworks.net/international for additional information.
  7. @andrea f As you probably know, you can export Vectorworks files to DWG and pick the different DWG versions that you would like to export to... Are you experiencing a specific issue? Could you share more info to assist you better? Feel free to contact tech@vectorworks.net
  8. @milezee if you try the same file in 2019 , are you seeing this issue? Could you share your file for additional testing?
  9. I just got some more information and they are letting me leak some info as well... Enscape: The plug-in must be available soon, this was announced also in the Enscape forums. Maybe SP3 do not know. Twinmotion: The development is happening during Q1, stay tuned for more updates! V-RAy: We contacted the Chaos group about a year ago and seems like the development of the plug-in has to happen on their end. Currently we do not have any actions in this area, I will ask the team to follow up on the conversation and report back.
  10. @mrudich It is a manual process, and it usually takes a day or two (business days). I just extended your license for a couple of months to get you out of the pinch. However, we will need an updated proof of enrollment soon. One more thing to be aware of is that there are three different notifications directly from Vectorworks before the expiration date.
  11. @C Patel please make sure to submit your request for an extension via student portal. This is a manual process that it might take a day or two. thanks,
  12. Absolutely, I'll reach out to you directly. I'm pretty sure we have contacted Chaos in the past, I will check with our R&D team as well and will report back.
  13. @Filipe Barroso please contact your local Distributor or reseller. To find your local Distributor please follow the link below https://www.vectorworks.net/international
  14. @Jennifer1997 Your license extension has been approved. Please try again and let me know.


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