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About JuanP

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  1. Your student license has been approved. You must be receiving an email with that information.
  2. Seems like it could be an issue with CInerender not launching. Since it was working before this crash, could you restart your Mac and see if that works? if the problem persist, please check the Firewall and allow CinerenderNEM.app
  3. @Dubman I'm not seeing anything odd in the DxDiag file. It could be file or object issue related. Can you send us privately the last 6 digits of your serial# and the file that is crashing? thanks
  4. @jnr Reported the issue and seems like it has been fixed. Please try again and let me know if you are still experiencing the problem.
  5. @Dubman could you send us first the DXdiagnostics file please? now to revert back to a previous Service Pack go to Vectorworks 2020 folder>Vectorworks 2020 Updater>Advanced Options and hold the Alt key down then select>Change version
  6. @Fi Fraser is this happening with all files or just one in particular? In the DWG/DXF Export options try selecting a different version of DWG and see that works. If the problem persists please contact us at tech@vectorworks.net
  7. @Perdy100 Open the SketchUp file by clicking File > Open. Click File > Save As.... This will open the Save dialog box. Click the Save as Type drop-down menu and choose the version of SketchUp you would like use to open the file. In your case 2017 or 2016. Click OK. Then Import the file in Vectorworks. I hope this helps
  8. @Jacob Peak Have you tried updating your graphics card drivers?
  9. @Rachel Davis Your license has been extended. Please try again and if the problem persists contact uktech@vectorworks.net
  10. @NJKilgore your license has been extended. thanks
  11. JuanP

    Student License

    @Cerys.M thank you for sending your email...I have approved your extension, you should be good to go!
  12. JuanP

    Student License

    @Cerys.M I tried to check on your account status however I couldn't located with your email address. Please share that info via direct message and I'll be happy to assist you.
  13. @Mitchell (the other one) Thank you for sharing the free Essentials program here. You can see our calendar here: https://www.vectorworks.net/events/training @KrisM We have been sending out emails and different communications about this topic, but it seems like it is not reaching out to all our users, my apologies. Please subscribe to our blog in the meantime. If you find a class sold out, please check again on a daily bases, I've been adding more and more sessions often. And...one more resource, check our Vectorworks University, we have tons of other resources available as well. https://university.vectorworks.net/ Thanks
  14. @Chabot thank you for sending the additional information. Your license has been approved. Let me know if you are any further issues.
  15. @CollaborativeMT With Series E licenses, you may activate the software on two machines and only use Vectorworks on one at a time. If you plan on installing Vectorworks on a temporary computer, you will be granted a temporary activation to prevent any downtime (3 activations). With the ongoing and ever-changing developments related to the coronavirus (COVID-19), we wanted to increase the ease of transitioning to a remote or work-from-home environment. In order to help, we are temporarily increasing the number of activations of Vectorworks Series E licenses by one. We intend to make this additional flexibility available for the next 90 days, while we monitor the situation globally. If you are experiencing this issue, most likely you already used all the activations available, and no problem, please send me the last six digits of your serial # privately. I'll be happy to look into your issue. For additional information about working remotely and the changes we had make during this time, check the following article:


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