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JuanP

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About JuanP

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  1. @Magnus Mikaelsen are you suing the Norwegian version of Vectorworks or the English version? Seems like @jcogdell couldn't replicate this crash with the English version of Vectorworks. Could you also, provide us with the following information: - Operating system - Have installed already SP1? - crash logs: thanks
  2. @Robert1104 unfortunately your machine hardware does not meet the minimum of the system requirements and that could be the reason this issue. Now, I would try to update the graphics drivers to see if you can load Vectorworks but even if you can do this, most likely it will be very slow. You can check the system requirements here: https://www.vectorworks.net/sysreq?version=2020
  3. @Charlotte74 I was able to import both files in 2019 with no problems. I will reach out directly via email.
  4. @JasonMichael Seems like, we need to look deeper into this issue. Could you contact us at catech@vectorworks.net and provide us with your contact info, a tech support specialist will be able to assist you further.
  5. @Charlotte74 Could you send me the pdf file that you are having the issues with for testing? Also, what Product and version of Vectorworks and SP are you using, and Operating System.
  6. @leithmck Create a New Menu first and then drag and drop the AutoTurn command and renamed the menu accordingly. Even though it works, I don't think this is the expected behavior. I will submit this issue to our R&D team. Thanks, #VB-166473
  7. @Robert1104 I just processed and approved your account. However, I'm not certain that will fix your issue. It could be a hardware issue, could you send me the DirectX Diagnostic (Win) or the system report (Mac) file? or feel free to reach out directly to Tech@vectorworks.net with your serial#.
  8. @Scott1471 Could you confirm that your license has been extended and you are up & running? thanks
  9. @Scott Crane You should be able to control this by changing the layer scale range for the design layer detail levels (see screenshot). You will need your current layer scale to fall in the Medium range to get the Medium-detail graphics.
  10. @Alan Woodwell I don't think there is. 2020 is supporting by Mac OS X (10.11) and above.
  11. I think this could be related to a memory leak that is fixed in Vectorworks 2020SP2. Release date 2nd or 3er week in November.
  12. @sturdivantb I verified your account and your Vectorworks 2020 ending G0RY4M is active. Go to the student portal click on Downloads and there you will find the license # as well as the download links. If the problem persists contact tech support at tech@vectorworks.net
  13. @Shafaq I verified your account and your Vectorworks 2020 ending G0Q8BX is active until 02/2020. Go to the student portal click on Downloads and there you will find the license # as well as the download links. If the problem persists contact tech support at uktech@vectorworks.net
  14. @Ericsw It could an issue with downloading the correct installer for 2020: Windows https://release.vectorworks.net/latest/Vectorworks/2020-NNA-eng-win Mac https://release.vectorworks.net/latest/Vectorworks/2020-NNA-eng-mac If the problem persists please contact us at tech@vectorworks.net
  15. JuanP

    Typo City

    @Josh Schulman thank you for your report. I will file the issue right now. VB-166323

 

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