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Everything posted by jblock
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@Matt OvertonWas this regarding a specific survey you were asked to complete? With our Technical Support, you may receive an email asking to complete a short survey. However, these do not require any kind of login or sign-up for any service.
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@MartinFahrer I'm sorry to hear that you had a poor experience like this with our Technical Support team. While it is sometimes difficult to determine a technical issue vs a training need, it is important for our team to communicate this in an appropriate way. I will be investigating this case and the call recording to see what went wrong. I would be happy to discuss this further with you personally so we can make sure to set this straight. Let me know if you have any time to meet.
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@Landartma I sent you an email this morning so we can troubleshoot
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when I open the AI visualizer, the dialog box is blank?
jblock replied to grant_PD's topic in AI Visualizer
@gwww Please make sure your Vectorworks Cloud Services app is up to date and then restart Vectorworks. This should fix the issue. -
Editing notes in "general notes" object: "edit" button calls up wrong note
jblock replied to line-weight's question in Troubleshooting
@line-weightI am not able to replicate this in any of my files. Can you send me an example file with the Notes where this is happening so I can investigate further? -
@b303lmr we will need more info as to where the files are stored, how they are being accessed, etc. Please reach out to technical support via the Support Request Form on the Customer Portal so we can help get this resolved. Thanks
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@LarryOI can see how this functionality would be very useful. I will submit this to our development team as an enhancement request. Hopefully this is something we can add in a future version.
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"User Origin" pop-up window not functional
jblock replied to livespace josha's question in Troubleshooting
@livespace josha Some things to check so we can try to replicate... Does this happen on an external display? Are there other applications running when this occurs? -
"User Origin" pop-up window not functional
jblock replied to livespace josha's question in Troubleshooting
@livespace josha are you running the latest update for macOS Sonoma, or an earlier version of macOS? I am not able to replicate this on my MBP running Monterey or Ventura. -
@DSmith2300 Are you saying that this issue only occurs when running Outlook and Vectorworks at the same time? I have Outlook and Vectorworks installed on all of my machines without any problem using shortcuts. This type of issue is typically caused by another application conflicting with the shortcut keys. If you restart your machine and launch Vectorworks before any other apps, do you still have an issue?
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@bjoerka I am not aware of any issues like this related to Update 3.1. If you contact Technical Support directly, we can retrieve some crash logs and more info to help figure out what is causing this. Thanks!
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@BG Can you send me a version of the file where the metadata is large (before you clear it)? It looks like the version of the file you sent before was not in the problem state. I apologize for the delay, I missed the notification for your previous comment.
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REQUEST: Create a ‘Pinned’ forum topic about ‘Far Out’ objects & Internal Origin
jblock replied to rDesign's question in Troubleshooting
@rDesignwe recently created an article to help troubleshoot origin issues. -
@Neves+Creative Inc.Can you post an example file with the Extrude so we can take a look?
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Hi @Greg Mitchell I tested this on two different M2 machines here and I am not seeing any issue. Can you send me a DM with your System Profile from your machine so I can investigate? Thanks!
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Imported PDF blurriness in Design Layer 3d views
jblock replied to DWrightLocal80's question in Troubleshooting
@DWrightLocal80I am not aware of any issues like this in Vectorworks 2024. Can you DM me a copy of the .vwx file and the .pdf so I can take a look? Thanks! -
"The licence has reached the maximum number of machines allowed"
jblock replied to eperis's topic in General Discussion
@eperisif you contact Technical Support directly, via the Support Request form on the Customer Portal, we will be able to reset your activations and get you up and running on the new computer. Thanks! -
VW won't stop rendering. Even in top/plan and wireframe
jblock replied to hollister design Studio's question in Troubleshooting
@hollister design Studiodo you have any Sketch mode applied? Does this happen if you open a new, blank file? -
@CKCplease submit a support ticket via the support request form on the Customer Portal. Our Technical Support team will be able to help.
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@BG can you send me a copy of the .vwxp file so I can investigate?
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@michaelk I have seen this kind of thing happen when other applications are conflicting with the shortcut(s). Are you able to restart your machine and check Vectorworks again? If you have any other apps running, can you close them out and see if the shortcut starts working again?
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@cbergif you send me a copy of the file, I can investigate