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While troubleshooting, Vectorworks Technical Support may require you to send in your Updater log files. Those logs contain information about the update process, as well as hardware and OS information from the machine Vectorworks is installed on. Listed below are the steps on how to find these files so they can be provided to Vectorworks Technical Support for further troubleshooting. Windows: 1) Open File Explorer and click "This PC" on the left column. 2) On your main hard drive (Normally your C:\ drive) C:\Program Files or C:\Program Files(x86) you will see your "Vectorworks 20XX" folder, where the XX may differ depending on what version of Vectorworks you are attempting to install. 3) Open the Vectorworks 20XX folder and find the "UpdaterLog.txt" file. If the installation did not complete successfully, there may not be an installer log present, and in this case, the Technical Support team would need an installer.log file like the ones in the example below. These files can be found in: C:\Users\Username\AppData\Local\Temp NOTE: The AppData folder may be hidden, so you will need to click on the View menu in the File Explorer window and enable "Show hidden Files" in the View Ribbon. ----------------------------- macOS: 1) Click the Finder icon on your dock, then select Applications from the list on the left. 2) Inside the Applications folder, you will see your Vectorworks 20XX folder, where the XX may differ depending on what version of Vectorworks you are attempting to install. 3) The “UpdaterLog.txt” will be inside that folder (Vectorworks 20XX). If the installation did not complete successfully, there may not be an updater log present, and in this case, the Technical Support team would need an installer.log file like the ones in the example below. These files can be found in: Macintosh HD\Users\Username\Library\Logs NOTE: On current versions of macOS, the Library folder for your User account is hidden by default. The easiest way to display it is to open Finder, then hold down the alt/option key on your keyboard while clicking "Go" from the menu bar, then selecting "Library"

While troubleshooting, Vectorworks Technical Support may require you to send in your Installer log files. Those logs contain information about the installation process, as well as hardware and OS information from the machine Vectorworks is installed on. Listed below are the steps to retrieve these logs so they can be provided to Vectorworks Technical Support for further troubleshooting. Windows: 1) Open File Explorer and on the left side column, click on "This PC". 2) On your main hard drive (Normally your C:\ drive) C:\Program Files or C:\Program Files(x86) you will see your "Vectorworks 20XX" folder, where the XX may differ depending on what version of Vectorworks you are attempting to install. 3) Open the Vectorworks 20XX folder and look for the "InstallerLog.txt" file. If the installation did not complete successfully, there may not be an installer log present, and in this case, the Technical Support team would need the log file called “installbuilder_installer.txt” which can be found in: C:\Users\Username\AppData\Local\Temp NOTE: The AppData folder may be hidden, so you will need to click on the View menu in the File Explorer window and enable "Show hidden Files" in the View Ribbon. ----------------------------- macOS: 1) Click the Finder icon on your dock, then select Applications from the list on the left. 2) Inside the Applications folder, you will see your Vectorworks 20XX folder, where the XX may differ depending on what version of Vectorworks you are attempting to install. 3) The “InstallerLog.txt” will be inside that folder (Vectorworks 20XX). If the installation did not complete successfully, there may not be an installer log present, and in this case, the Technical Support team would need an installer.log file like the ones in the example below. These files can be found in: Macintosh HD\Users\Username\Library\Logs NOTE: On current versions of macOS, the Library folder for your User account is hidden by default. The easiest way to display it is to open Finder, then hold down the alt/option key on your keyboard while clicking "Go" from the menu bar, then selecting "Library"

When using a Site Protection Server license of Vectorworks (Series G), the client machines will present the user with a Login Settings Dialog upon launch. This dialog will determine how the clients look for the Site Protection Server machine on the network, and what product(s) the user wishes to use. By default, the connection is set to "Automatically find servers", which can be useful to automatically connect if the clients and server exist on the same subnet. If not, you can specify the IP and Port. The login dialog can be pre-populated, and even hidden, to require minimal input from the users. After launching on one of the client machines and connecting to the server, a “LoginDialog.xml” file will be created in the following location: macOS: /Users/YOURUSERNAME/Library/Application Support/Vectorworks/20XX/Settings/SeriesG/ Windows: C:\Users\YOURUSERNAME\AppData\Roaming\Nemetschek\Vectorworks\20XX\Settings\Series G Copy this file and move it to the following location (you may need to create this SeriesG Folder): macOS: /Applications/Vectorworks 20XX/Settings/SeriesG/LoginDialog.xml Windows: C:\Program Files\Vectorworks 20XX\Settings\SeriesG\LoginDialog.xml The login dialog settings should now be read by all user accounts. You can configure the .XML file first to pre-populate the IP and port values and even hide the login dialog on launch. (To disable the login dialog from showing during startup, set the DontShowAtStartup value to 1.)

In Vectorworks 2023, Vectorworks makes use of a License Description File (LDF) to help identify what license types or modules are accessible when you activate your product. Once you enter a serial number, Vectorworks will automatically attempt to retrieve the LDF from our server. If Vectorworks is unable to connect to our server, you may encounter the following dialog. If you are not connected to the internet, you can connect to the internet and click "Try Again". If you are still unable to retrieve the LDF, or if you are on a restricted network, you can navigate to your Customer Portal account and download the LDF under the Licenses pane. After the LDF has been downloaded, you can click the "Provide LDF" button in the dialog to select the LDF on your machine. This should allow the installation to complete even without internet connection or direct access to connect to our server.

NOTE: This article is intended for IT professionals with an understanding of the command line/terminal interface. This article is not intended for all users and is not a required procedure for installing Vectorworks in a standard work environment. Do not use these steps unless you are specifically attempting to initiate a silent install of Vectorworks in a network environment or are specifically instructed to do so by Vectorworks Technical Support. The Vectorworks installer provides a command line interface for either pre-populating options or driving a silent installation from the command line. When doing a silent installation, there are four required arguments: --mode --unattendedmodeui --Serial --installdir These arguments are case sensitive and are preceded by a double dash (--). Options: --help Displays a list of valid options --mode qt win32 unattended Installation Mode --unattendedmodeui none minimal minimal/WithDialogs Controls the UI for Unattended mode --Serial Serial Number --installdir Install Directory macOS: You will need to first launch the installer .dmg file, which will open a volume called “Vectorworks 2022 Installer” in Finder. Right click on the installer and go to “Show Package Contents” Next, Click on the “Resources” Folder Next, Open the “installer” folder Next, right-click on “Install Vectorworks2022” and click “Show Package Contents” Next, Open the MacOS folder, right click on “installer.sh” and choose Get Info. You will want to use this path in Terminal. In Terminal, the command will look similar to this (you will need to make sure the Installer volume, Install directory and Serial Number match your records: Sudo /Volumes/Vectorworks2022-SP3-646432-SeriesBEG-installer1-osx/Vectorworks\ 2022\ Installer.app/Contents/Resources/installer/Install\ Vectorworks2022.app/Contents/MacOS/installbuilder.sh --unattendedmodeui none --mode unattended --Serial EXXXXX-XXXXXX-XXXXXX-XXXXXX --installdir /Applications/ When the installation is finished, control will return to Terminal.app. You can verify if it is complete by examining the file InstallerLog.txt (or UpdaterLog.txt) to see if it says "Installation completed" at the end of the log. This file can be found in the installation directory. Windows: Using a 3rd party Extractor like “7-Zip”, you will need to extract the install executable manually into a folder before running the silent installer. First, extract the Vectorworks Installer. Inside of the extracted Installer folder, right click on the “dist” file, and extract it using 7-Zip. Next, click on “Resources”. Next, click on the folder named “installer”. The executable file you need to start the silent installer will be in this location: \Vectorworks 2022 Installer\dist~\resources\installer\ Right click on the Install Vectorworks.exe, and choose Properties to find the location of the .exe. This is needed for the Silent Install command. Open Command Prompt as an administrator and use the following command (the Installer location, Install Directory, and serial numbers should match your records): \Vectorworks2022-SP4-653494-SeriesBEG-installer1-win\dist~\resources\installer\"install Vectorworks2022.exe"--unattendedmodeui none --Serial EHXUSA-XXXXXX-XXXXXX-XXXXXX --installdir \Program Files\ --mode unattended The installer will immediately return control to the command line. This is normal. The installer will continue installing in the background into your destination. You can verify if it is complete by examining the file InstallerLog.txt (or UpdaterLog.txt) to see if it says "Installation completed" at the end of the log. This file can be found in the installation directory. The instructions are identical for an updater, aside from modifying them for differing filenames (UpdateVectorworks.exe, for instance)