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Everything posted by JuanP

  1. @JazzLX There is no option to import a .nwd file directly in Vectorworks. However, both Navis and Vectorworks support IFC.
  2. @DonnaRault Could you tell me what is the error message or even better could you share a screenshot? Please make sure the serial# is not shown in the image.
  3. As you probably have seen since Mojave, macOS keeps tightening the security requirements for multiple applications, and some apps are using some Accessibility features. From my research ( I haven't tested yet), it seems like the blocking issue can be related to Bluetooth devices more than keystrokes. Maybe a Bluetooth keyboard? If you have a Bluetooth device, please let me know what it is. I found some information on the Logitech page describing the same behavior.
  4. @Tom Klaber QA tested and all eve options work. Could you give us more specific steps please? thanks
  5. JuanP

    Expired license

    @Massiel I have extended your student license, please try again and let me know. Have a great day!
  6. I'm very sorry for the inconvenience, we are looking into this issue. Thank you for your feedback.
  7. @Wilmer Torres We are in the process of adding more seminars for the upcoming weeks. Please check again in a day or two: https://www.vectorworks.net/events/training
  8. @SebasVidales Sometimes happens that a dialog box is open on another screen or behind the main drawing area. Look for any and close and see if that fixes the issue, if not I will suggest rebooting Vectorworks and let us know.
  9. Vectorworks, Inc. has released Service Pack 4 (SP4) for the Vectorworks® 2020 product line. This service pack includes multiple fixes and improvements in the following areas: DWG import Freezing at reading model space entities Turning Unified View off DWG export Crashing at the end of writing entities and at exporting sheet layers to DWG ConnectCAD Applying text menu settings to equipment object Name text 2D Rack objects support for 54U high racks Terminator tool is no longer missing from ConnectCAD workspace Device Builder not accepting imperial units Object highlighting is improved for the Data Tag tool in section viewports Numerous stability enhancements in areas such as Project Sharing, Hardscape tool, Path Animation and more. This Service Pack is available as a downloadable updater for all U.S. English-based versions of Vectorworks 2020. To install the Service Pack, please select "Check for Updates" from the Vectorworks menu (Mac) or Help menu (Windows). For a full list of improvements in the 2020 SP4 update, please visit this page. Please note this Service Pack is currently available for all non-localized English versions. Contact us at tech@vectorworks.net if you have any technical questions or problems during this process.
  10. @willevans9 It will be best to reach out to our technical support team: https://www.vectorworks.net/international
  11. @yousra Please go to https://student.myvectorworks.net/ log into your student account and request an extension of your current version.
  12. @Tinaaa If is is a problem with a serial# not found it could be a different issue than an extension. Please contact technical support at tech@vectorworks.net and provide us with the serial# and your contact info. Thanks
  13. @MartinFahrer The answer is yes, we are on the design process that will begin to define the roadmap. We have heard about the dissatisfaction with the new icons in 2020; please keep in mind that it was the first interaction to support the legibility and usability of Vectorworks in Dark Mode. I have had conversations with our R&D team leaders, and we are hoping to improve the look of the whole UI soon. Unfortunately, it will not be for version 2021. I will keep you posted on any changes to this task.
  14. @matdogger Making the truss invisible allowed the MVR export to work I think the truss was just too much geometry to chug. "I’d recommend you to use the simplified truss class or straight truss" .mvr and edited .vwx files MVR.zip
  15. @matdogger I can replicate the same behavior. I can see that this file comes from version 2017 and then 2019 to finally 2020 and that could be part of the issue. However, I'm sending your file to our Q&A group for further review. I will keep you posted.
  16. @LeeElston I tried your file and have no issues with Vectorworks 2020 SP3.1 See file attached. revit-test.vwx
  17. Thank you for your feedback. Your request has been submitted under wish LMS-62 @trashcan In the future if you can submit these requests using the Feedback option under your account in the VWU, that will be super helpful. thanks.
  18. @trashcanYes, we do. Thanks for brining theses up. We are looking into these issues and we will get back to you ASAP. Could you share your email internally in case we need additional information? thanks
  19. @Donald Wardlaw We are aware of some of these changes, and we are gathering more information to support this process via Publishing command. Besides your suggestions above, one more is now when viewing the PDF, and the thumbnails need to have the same page number as the sheet number. If there are more, please add them here so I can submit these as a wish list ASAP.
  20. @AliceHo Your license extension has been approved. Best, Juan P.
  21. JuanP

    Seial Number

    @safiah To assist you better, we will need additional information. Please contact your local tech support and we will be happy to help: https://www.vectorworks.net/international
  22. Yes, we already talked to our techpubs team and there will be an update to our online help. Thanks for bringing this up!
  23. Here it is quick video tutorial from one of our Engineers: "So while the animation is on a different working plane/active layer plane, the user can still select objects from a different design layer. The camera in the animation will still point to the center of the selected object." Orbit.mp4
  24. @hklem Also consider visiting https://university.vectorworks.net/ for additional training content.
  25. @msieber2 Hi Matthias, please contact your local distributor with your request to move from a dongle Series B license to a E-series license. The installation in most of the cases is the same, meaning that you will be only changing the serial # in the Vectorworks preferences. For your local contact information go to: https://www.vectorworks.net/international


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