jblock

We received your Support Request this morning and responded a few hours ago.

@cwojo23 Do you have Error Reporting set to "Verbose" mode in your Vectorworks Preferences? How are you submitting your crash logs? Have you submitted any Technical Support Requests or BugSubmit Forms so Technical Support can follow up with you directly?

@jimguffaw Can you send me a DM with your serial number so I can see what type of licensing solution you have? For Series E licenses, there is not a server aspect like there is with Series E.

@jimguffaw We will be happy to troubleshoot. Please submit a support request https://customers.vectorworks.net/forms/support-request so we can assist as soon as possible.

@mariajoselis the file stored locally, or is it stored on a shared/network drive?

@jimguffawthe serial number is stored in the local machine registry or the current user registry, depending on the type of license you have. Can you please contact technical support directly so we can help? https://customers.vectorworks.net/forms/support-request

@drock019 What kinds of actions are you typically undoing when this occurs? Does Vectorworks ever crash or does it only hang until you force quit?

@2oaksI am very sorry to see that you have had this experience with our Support team. I will investigate what happened with this case and why you never received a response. I will have someone reach out to you right away so we can get you a resolution. If you have any other feedback, please feel free to reach out to me directly through DM here or emailing jblock@vectorworks.net

@Trenton ThiedeCan you send me a DM with a copy of the file so I can investigate?

@Ramon PG you can send your IT the following article that has the ports and URLs that are relevant.

This is a known issue with macOS 14. Our development team is in communication with Apple and hopefully they will have a fix soon.

@orange You can host the Site Protection Server on the cloud, you will just need to ensure the port forwarding has been set up properly. However, we do not currently support Linux for the SIte Protection Server. Regarding the ports, here is a link that will help you:

@AsmaraCan you submit a support request on this page so Technical Support can follow up with you directly? https://customers.vectorworks.net/support

@MGuilfoile I just sent you a message

@MGuilfoile you should be able to click on the Messages icon on the top right of the page and then compose a new message.