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Vectorworks, Inc Employee
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  • Occupation
    Technical Support Manager
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    United States

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  1. This sounds like a known issue on macOS Monterey. Are you able to fix it by turning off "Automatic GraphicsSwitching" in your macOS System Preferences? Also, if you close your laptop lid and then open it again, does this make the menus useable again? Thanks!
  2. @E|FAThanks for confirming. As I said in my previous post, I am investigating why the automated response is not working with the Support Request form and working on a fix. Thanks
  3. Hi @E|FAwe actually do use a ticketing system and you should get an automated reply when submitting a support request from the customer portal. I will investigate why you seem to be having problems. If you email our technical support team directly at tech@vectorworks.net, do you receive an automated reply with a case number? Thanks!
  4. When launching Vision, you may receive the following error: "Cannot open HASP driver." To fix this, you can download the "Sentinel HASP/LDK Windows Command Line Runtime Installer 8.31" from the link below: https://supportportal.thalesgroup.com/csm?sys_kb_id=979a4e21db92e78cfe0aff3dbf9619c6&id=kb_article_view&sysparm_rank=6&sysparm_tsqueryId=ef0493a4db86c1105d310573f3961953&sysparm_article=KB0018319 This will download the "Senitel_LDK_Run-time_cmd_line.zip" folder. After extracting the folder, follow these steps: 1. Open Command Prompt on your machine 2. Drag the "haspdinst.exe" from the extracted folder into the Command Prompt window 3. Press the Spacebar on your keyboard to add a space after the haspdinst.exe 4. Add "-i -ld" arguments to install the legacy components needed 5. Press Enter to run the command. The installer will start running and prompt you when it has installed successfully. You should now be able to use Vision without the HASP dongle error.
  5. @CedricJglad you were able to figure it out! The Personalize dialog there is required for each new user. There is no way to hide it. This info is necessary as it is used by different features within Vectorworks.
  6. Hi @CedricJ After launching on one of the client machines and connecting to the server, a “LoginDialog.xml” file will be created in the following location: Macs: /Users/YOURUSERNAME/Library/Application Support/Vectorworks/2022/Settings/SeriesG/ Windows: C:\Users\YOURUSERNAME\AppData\Roaming\Nemetschek\Vectorworks\2022\Settings\Series G Copy this file and move it to the following location (you may need to create this SeriesG Folder): Macs: /Applications/Vectorworks 2022/Settings/SeriesG/LoginDialog.xml Windows: C:\Program Files\Vectorworks 2022\Settings\SeriesG\LoginDialog.xml The login dialog settings should now be read by all user accounts. You can configure the .XML file first to pre-populate the IP and port values and even hide the login dialog on launch. (To disable the login dialog from showing during startup, set the DontShowAtStartup value to 1.) You will need to share that file on all the computers, so they know where to reach the licensing server.
  7. @MalbertalWe are definitely investigating. I found a few other Apple forum threads that have users mentioning this issue across many apps. https://discussions.apple.com/thread/253309706
  8. In all of the other cases we have seen of this issue, it has been solved by launching Vectorworks while only one display is connected. What display are you using as your main display? Does the behavior change if you choose a different display as your main display?
  9. @MalbertalWe are still investigating exactly what is causing this. However, I have found multiple threads on Apple's site that would indicate the issue could be more widespread than just Vectorworks. For example, https://discussions.apple.com/thread/253295276
  10. If you are facing a bug with Twinmotion or need Support, please use the “Contact Us” button on the Twinmotion community site and a support agent will get back to you. The Twinmotion Support Community was created to allow users to ask questions, start discussions, share knowledge, and get engaged in the community by helping others. Articles that compose their knowledge base with valuable information are also available to you. Here are the instructions on how to set up and get access to the community: 1. Go to the Twinmotion website 2. Click on ‘Get Started’ 3. Proceed with the sign-up process a. Epic Account creation/login b. Accept the Twinmotion EULA c. Purpose Identification d. Submit the application 4. Access the Twinmotion Support Community 5. Get Started in the Community Guidelines
  11. Hi @Chris Rogersthis location is hidden by default on macOS. The easiest way to find it is through Finder. Open Finder and click on the "Go" menu at the top of the screen. Hold down the "option" key on your keyboard and you should see Library appear in the list. Thanks!
  12. Can you shut down Vectorworks and then try renaming your "2022" preferences folder in this location? "Macintosh HD/Users/jblock/Library/Application Support/Vectorworks" "C: > Users > (YourUsername) > AppData > Roaming > Nemetschek > Vectorworks" Once you have renamed the folder, can you launch Vectorworks again and check to see if the palettes are working properly? If not, please contact our technical support team directly at tech@vectorworks.net Thanks!
  13. @Ramon PGDM is a direct message. Since the file is large, can you email me a link to download the file so I can investigate? Thanks!
  14. @line-weightAre there any stray objects located very far from the origin or from the rest of your drawing? If you send me a DM with a copy of the file, I would be glad to take a look. Thanks!
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