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Vectorworks, Inc Employee
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About jblock

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    Technical Support Manager
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    United States

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  1. jblock

    Find Text

    @Matster I think this is actually working the way it was designed, although I definitely see how this could be changed to work better. Currently, the Find or Replace Text command will just find the "Next" string. This means that it will find the first string that matches the entered value and that is it. If you replace that string and then re-run the command, it will find the next string that has the entered value. I think it would be useful to have it Find all instances of a specific value, not just the next one!
  2. jblock

    What are these view boundaries?

    @alexwestreich it looks like Cropped Perspective is turned on in your Document Preferences>Display tab.
  3. jblock

    Vectorworks Operating System Compatibility List

    Last updated on October 9, 2019.
  4. jblock

    Door/window texture - 2020

    @SarahISO This is a known issue that our engineering team is looking into. The workaround would be to apply the texture to the Classes for the Door or Window parts, in the settings. If you apply the Texture to the entire object, directly in the Render tab, it will not work. You can refer to this case number to check the status of this issue: VB-165320 Thanks!
  5. Sorry for the delayed response. Thank you for the update. That is strange that it worked after moving the UpdaterLog. My guess is there is maybe a permissions issue on that file and it can't update properly. I will let our engineering team know so they can investigate.
  6. jblock

    Successfully published dialogue box GONE!

    @MartinFahrer it sounds like the dialog was dismissed with a "Don't show this dialog again". Can you try resetting the Saved Settings in the Vectorworks Preferences to see if this fixes it?
  7. @mjm hmmm...so it looks like the Updater is not actually updating properly. If you run the Updater.app directly from the Vectorworks 2020 folder, does it do the same?
  8. Also, I will check with our web team to update the Downloads page to reflect that SP1 has been released.
  9. When you click More Info and the Updater opens, what happens when you click Update? This should Update the Updater so that it can begin downloading Service Pack 1. The Service Packs are no longer stand alone files that are downloaded. They are all installed through the Updater.app.
  10. @mjm It is normal for the Updater to update first. Once you update the Updater app, it will download and install the Service Pack update for Vectorworks.
  11. It almost seems like the PDF does not have any background at all... Is it being imported as a PDF or is it coming in as an image somehow? Can you try ungrouping the PDF? This should give you the bitmap image background and the vector data. If you are able to send me the PDF, I can take a further look.
  12. jblock

    Site Protection Server - 2020

    This video will cover the basic installation of the Site Protection Server.
  13. jblock

    Site Protection Server - FAQ

    Q: Does the Site Protection Server licensing use the same HASP HL or HASP4 dongles as C series? A: That is correct, Site Protection Server (SPS) can use a single license SafeNet HL USB dongle and is also backwards compatible with older network dongles in case of users upgrading to 2013 or later. Q:How do I set up the License Manager? A: The new Reprise License Manager (RLM) runs along with the Site Protection Server application, so no need to worry as before with latest operating systems. Here is a video that covers the installation. https://forum.vectorworks.net/index.php?/articles.html/articles/how-to/installation/site-protection-server-2020-r815/ Q: What ports/firewall settings are needed for SPS licensing? A: The RML runs on standard ports 5053, 5054 and 1947. The ISV will pick a random port, but this can be set manually. Refer to this article for more infomation: Q: What installer is needed for Site Protection Server? A: The Site Protection Server application is located as part of the contents of the Vectorworks installer. Q: Can the Site Protection Server be installed on a virtual server? A: Normally it must be installed on a physical server. If you require alternate configurations contact Tech@vectorworks.net.
  14. jblock

    Strange Behavior From Loft Surface tool

    Thanks, I missed the file in your original post. How did you create these NURBS? Did you create one by converting a Circle? It appears that the circular NURBS is causing the problem. If I redraw that and make it slightly elongated, it seems to work fine...
  15. jblock

    Strange Behavior From Loft Surface tool

    @jbelsky that is an odd one. I haven't been able to get the same thing to happen on my end. Would you mind posting the example file from your screenshots so I can take a close look? Thanks!


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