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jblock

Vectorworks, Inc Employee
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About jblock

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    Journeyman

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  • Occupation
    Technical Support Manager
  • Location
    United States

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  1. @hollister design Studio We will have someone from the Technical Support team reach out to you today and gather some needed info. We should be able to get you up and running without issue soon. Thanks!
  2. @axhake I believe this issue was addressed in our most recent Service Pack, Service Pack 2. Can you please confirm that you are up to date with this service pack and let me know if you still have this issue? Thanks!
  3. @domer1322 You can still use Vectorworks 2015 as long as you are on a supported operating system, even with mac OS X. Can you send me a DM with your license details so I can look into your issue and make sure we can get you up and running with 2015? Thanks!
  4. This video will cover how to upgrade your Series G license with the Site Protection Server.
  5. I'm fairly sure that you will need to have the device focused in order to see the Gobo.
  6. @CKPLighting Is the lighting device aimed at an existing focus area specified in the Focus field of the Object Info palette?
  7. @Arianna Losi Please contact your local distributor directly. They will be able to assist. Thanks,
  8. Please contact your local distributor directly for assistance. They can approve your student account and issue the serial number. Thanks,
  9. Hi @TimG This is probably related to the new hardware that the Surface Book 3 uses. If you contact our Technical Support team directly at tech@vectorworks.net, we should be able to get you up and running. Thanks!
  10. We have received several reports recently about some specific keyboard shortcuts no longer working on Windows 10. These reports all describe that "Ctrl+Alt+Shift+D" is no longer working for "Duplicate Array" command. The reason for this is a recent Windows update that pushed Skype for Desktop onto Windows 10 machines, running the program as a startup process. If Skype for desktop is there, Windows uses this keyboard shortcut and does not send it to Vectorworks for processing. Unfortunately, there is nothing that can be done to fix the issue by our development team. With the Windows updates, users now have this unless they are proactive about removing Skype. Technical support recommends to either modify the workspace or stop Skype for desktop in order to continue using the original keyboard shortcut in Vectorworks. Please refer to the following article for steps on editing your workspace: There is no problem with Skype for Business. You may also see this on Windows 8 if you install Skype for desktop. This shortcut continues to work on Mac and other platforms. There is also a separate, but related issue: Keyboard shortcut "Ctrl+Alt+Shift+F" may also stop working. This appears to be a Windows bug that was also introduced in a Windows update. See: https://developercommunity.visualstudio.com/content/problem/676325/ctrl-alt-shift-f-no-longer-working.html
  11. @Nina Agelvis are you referring to the Layer Import dialog? This will not show any Layers that have the same name as Layers that currently exist in your document.
  12. Hi @oliver sadler you should be able to use the Clip Cube to isolate parts of the Point Cloud. You can then right-click on the plane of the Clip Cube and create a Viewport from there.
  13. Hi @willofmaine I have seen something like this before with extraneous geometry that is located very far from the rest of the drawing or the internal origin. If you send me a private message with .vwx file, I can take a look. Thanks!
  14. @Biscontin Yes, it appears that we were not able to fix this for version 2020. Unfortunately, we do not have a fix planned for this until Vectorworks 2021.

 

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