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Vectorworks, Inc Employee
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About jblock

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    Technical Support Manager
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    United States

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  1. Can you check the Tool mode that you are using in the Toolbar for the Line tool? Also, do you have a Scale Factor entered in the Line Settings dialog? (Tool Preferences)
  2. @NicoleD It looks like you have an older workspace with the legacy animation commands which was migrated over to 2020. Are you able to switch to a default workspace? If not, you can remove the legacy commands and add the new commands in the Workspace Editor.
  3. Working from home or remotely often requires resources that are typically stored on an office network or in another location. To limit disruptions, you will want to make sure that you have access to Vectorworks before working in a remote environment. The first thing you need to know is what type of license you own. If your Vectorworks serial number starts with “E” (Series E), you have an online activated license. This means the license must be activated while connected to the internet. There are also a limited number of activations for each Series E license. With Series E licenses, you may activate the software on two machines and only use Vectorworks on one at a time. If you plan on installing Vectorworks on a temporary computer, you will be granted a temporary activation to prevent any downtime. If you are permanently switching machines, you will want to make sure that you uninstall Vectorworks from the previous computer first. Once it is activated online, you can use Vectorworks for up to 90 days without an internet connection. After 90 days, Vectorworks will need to activate again. Keep in mind that any changes to your machine configuration (changing hardware, upgrading your operating system) may force Vectorworks to activate again, even if within the 90 days. *With the ongoing and ever-changing developments related to the coronavirus (COVID-19), we wanted to increase the ease of transitioning to a remote or work-from-home environment. In order to help, we are temporarily increasing the number of activations of Vectorworks Series E licenses by one. We intend to make this additional flexibility available for the next 90 days, while we monitor the situation globally. If your serial number starts with “G” (Series G), you have a network license of Vectorworks. Unlike Series E, this type of license can be installed on any number of machines. However, you will need to be connected to the network that runs the Site Protection Server application to use Vectorworks. If you are working remotely, this may be a challenge. There are a few different ways you can do this. First, you can connect to your office network (whichever network the Site Protection Server is running on) using a VPN. Once connected to the VPN, you can launch Vectorworks normally and find the server on the Login Dialog at the first launch. This will allow you to access Vectorworks for as long as you are connected to the VPN. *For IT professionals, SSH tunneling (port forwarding) is also an option* For professional licenses using Series G, you can also borrow the license if you are unable to remain connected to the network or plan on traveling while working with Vectorworks. The Borrow button can be found in the Login Dialog of Vectorworks. The license can be borrowed for up to 30 days unless otherwise limited by the License Manager. If your serial number starts with "B" (Series B), you will need the dongle connected to your machine in order to launch Vectorworks successfully. To switch computers, just move the dongle to that machine and use the same installer and serial number to install Vectorworks. Temporary License: If you are having trouble getting Vectorworks set up from home, please contact us directly and we will happy to provide a temporary license to get you up and running today. For customers in the United States, contact customerservice@vectorworks.net. For international customers, contact your local distributor at https://www.vectorworks.net/international. Once you have Vectorworks installed and activated, you may need to access files or drawings. These would need to be accessed through Cloud storage or manually transferred from one machine to another. When using Project Sharing, the best way to transition into a remote working environment would be to move the project to a supported cloud solution, like Dropbox. To move your Project File from a local server into a cloud storage solution like Dropbox, it is best to follow these steps: 1. Open your existing Project File(PF) in Vectorworks 2. Using the “Save A Copy As” menu command, save a copy as a PF to your Desktop 3. Create a folder within your local Dropbox folder 4. Move the new PF into that folder 5. Share the entire folder with the rest of the team. *Note- Make sure everyone working on the project has the Dropbox client installed* Working with Project Sharing and Dropbox requires a specific workflow. It is important to remember: 1. Don't duplicate, copy, or rename your Project File. You must use the "Save a Copy As" command to duplicate the file. 2. Turn off Backups (Dropbox provides sufficient history of all changes to the PF). 3. Do not store your Working File in Dropbox. Always save the Working File locally. For more information on using Project Sharing with Dropbox, please click the link below: http://app-help.vectorworks.net/2020/eng/index.htm#t=VW2020_Guide%2FProjectSharing%2FProject_sharing.htm&rhsearch=Dropbox&rhhlterm=Dropbox&rhsyns=
  4. Yes, they will all work on Catalina when you have the latest Service Pack installed.
  5. @Philip Pearlman you will just want to make sure that Vectorworks is completely up-to-date with the latest Service Pack to ensure no compatibility issues.
  6. I can confirm that Vectorworks 2019 and Vectorworks 2020 are compatible with macOS Catalina!
  7. @Biscontin Sorry for the delay...It looks like we will not be able to include a fix for this in Vectorworks 2019. I am checking with our engineering team to see if there is any way to have it included.
  8. Sorry for the delay... this one appears to be more complicated than initially thought. It is slated to be fixed in our next Service Pack, SP3.
  9. @WhoCanDo You are correct. I just checked the status of this and it looks like it will not be fixed until our next Service Pack, SP3.
  10. I believe this issue was fixed in a Service Pack for Vectorworks 2020. Can you confirm that you are on the latest Service Pack, SP2? Thanks!
  11. Revit files (.rvt or .rfa) created in versions 2011 through 2019 can be imported. It sounds like the file is actually from Revit 2020 or possibly a much older version.
  12. The link for the Bug Submit form should be at the bottom of the forum page. I have submitted this particular issue to our engineering team. You can refer to the following case number for updates: VB-166583 Thanks!
  13. @David S I understand that this is frustrating. I am not saying that your workflow is wrong, but it is not a workflow that will work right now. As I said before, we are working on changing this to improve applying textures overall and this type of workflow (or something similar) will be possible once we make those changes.
  14. @JToomey this is a known issue that our engineering team is working on. Hopefully we can implement a fix in our next Service Pack. You can refer to this case number to check the status: VB-165749 Thanks!
  15. One quick workaround would be to assign the Texture to the Class that the Door or Window belongs to. This will apply the Texture the overall object in a similar way. This way, you wouldn't need to separately assign Classes to each part of the object, but just one overall Class.


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