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Vectorworks, Inc Employee
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About jblock

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  • Occupation
    Technical Support Manager
  • Location
    United States

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  1. Can you send me a direct message with your dxdiag.txt file so I can check your system configuration? Also, were you able to try using a trail of 2019 as a test? Thanks!
  2. jblock

    Mojave 2019 SP3.1 Text Editing Very Slow

    Yes, the issue is related to how Mojave is forcing a refresh of the Object Info Palette. Undocking and resizing the palette seems to reset it and mitigate the issue. We have only seen this issue on Mojave, but our engineering team is aware and working on a fix. Thanks!
  3. This article will be kept up to date with any details about the compatibility between Vectorworks and macOS 10.15 Catalina: Are you testing on Catalina? Please use the comments to give us your feedback or to report issues.
  4. jblock

    Quit not responding

    Did you move the location of your User Preferences folder? Do you have any workgroup folders or a custom workspace?
  5. jblock

    Setting out sloping pad for underground car garage

    @First Garden Design Hi Ken, welcome back. Hope you are doing well. You can refer to the videos on our Getting Started Guides for help with Site Modifiers. Here is a link to a specific video that I think will help: https://www.vectorworks.net/training/2019/getting-started-guides/site-design/creating-site-modifiers Thanks!
  6. jblock

    Quit not responding

    @Tmorgan What operating system are you on? Also, are you up to date with Service Pack 4? Thanks!
  7. jblock

    Stacked-dimensions Offset not working wit Note

    Yes, this is still not resolved. I am checking with Engineering now to get an update. Thanks!
  8. jblock

    Update Vectorworks fails (Mac only)

    @_c_ Can you send me a private message with the UpdaterLog.txt files for the 2 problem users? I can take a look and try to figure out what is going on there. Thanks!
  9. jblock

    Vectorworks Operating System Compatibility List

    Last updated on June 24, 2019.
  10. When running the Vectorworks Updater, the Update may fail. This may be caused by incorrect permission settings, especially on Mac OS X/macOS. To fix this, try changing the permissions on the Vectorworks 2019 folder, in the Applications folder. Right-click on the Vectorworks 2019 folder and choose "Get Info". At the bottom of the window, you will see "Sharing & Permissions". You should see your current user name listed here, followed by (Me). If you do not see this, click on the + button on the bottom left of the window and add your user name to the list. Once it is added, change the permission to "Read & Write". Next, you will want to make sure those permissions are correctly applied to the items inside of this folder. To do this, click on the Gear icon at the bottom and choose "Apply to enclosed items". Once the permissions are applied, run the Vectorworks Updater again and it should complete successfully.
  11. jblock

    2019 VW slow to start

    @GAW-Grant Did you migrate any user libraries or custom content from a previous version of Vectorworks?
  12. jblock

    Error loading Vision Library - VectorWorks 2019

    @rrsweetnam please refer to the following article:
  13. jblock

    Silent Install VW 2019 on Mac

    @Guy Edelstyn Thanks for your input. I revised the article to fix the link for the 2019 Offline Updater instructions. Thanks!
  14. jblock

    Offset input number quick access?

    @Jack B Yes, you can use the keyboard keys "U", "I", "O", and "P" to cycle through the different tool modes in the tool bar. For this specifically, I think the "P" key will get you into that field. Thanks!
  15. jblock

    Site-Protection Server

    Are you able to send the rlmdiag.txt file, from the web interface? Also, there is no need to use the "Activate License" from the web. The activation is done by the Site Protection Server app when you add the Activation code or license file.


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