Jump to content

JuanP

Administrator
 View Profile  See their activity

  • Posts

    1,648

  • Joined

 Content Type 

Posts posted by JuanP

    Vectorworks 2018 Crashes Immediately After Opening

    in Troubleshooting

    Posted

    @DonnaS Maybe this is related to Windows Defender blocking Vectorworks 2018 - please try the following:

     

    How do I allow apps through Windows Firewall Windows 11?

     

    • Select the Start  menu, type Allow an app through Windows Firewall, and select it from the list of results.
    • Select Change settings. You might be asked for an administrator password or to confirm your choice.
    • To add an app, select the check box next to the app, or select Allow another app and enter the path for the app.
    • To remove an app, clear the check box next to the app, and then select OK.

    Please let me know if that works. I don't see anything preventing Vectorworks 2018 from launching or working in Windows 11, even if we do not provide support for this version. 

    Update 1.1 for 2024 stuck at 99%

    in Troubleshooting

    Posted

    We have yet to be able to replicate the problem in-house. If you could provide us with the UpdaterLog.txt file in the Vectorworks 2024 folder, that would help us to identify the issue.

     

    In the meantime, please add the updater to your firewall or turn the firewall off before running it, and let us know if that works - thanks

    Internal origin vs user origin

    in General Discussion

    Posted

    @Zsombor In Vectorworks, the internal origin refers to the fixed coordinates (0,0) at the center of a new drawing. It cannot be moved. On the other hand, the user origin is a location that the user can set. The drawing coordinates are displayed relative to the user origin. By shifting the user origin, you can make it easier to work with coordinates, measurements, and distance values. The internal origin, user origin, and page center coincide at (0,0) in a new drawing. However, they can be moved independently depending on the design needs or to maintain the coordinates of imported files.

     

    Additional information can be found HERE

    Vectorworks shut down

    in General Discussion

    Posted

    @Amine Most of the time, when Vectorworks shuts down before booting up entirely, it can be related to a graphics card issue or the computer not meeting the minimum system requirements. Please check the following: https://www.vectorworks.net/sysreq , and if you are running Windows, ensure the drivers are up to date.

     

    Feel free to reach out to technical support via https://customers.vectorworks.net/support for additional troubleshooting.

    How to delete a licens when the Program doesn't start

    in Troubleshooting

    Posted

    @Jule , there is no need to uninstall Vectorworks to replace the serial number; you can delete the registry entries: 

     

    Before continuing, close Vectorworks completely.
     
    1. In the Taskbar, type ‘regedit’ in the Search box and press Enter.
     
    2. On the left-hand side of the “Registry Editor” window, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 
     
    3. Expand this folder, click on Software, then look for the Nemetschek folder, and inside, you will see a 'Vectorworks XX' folder. Right-click on the 'Vectorworks XX' folder and select Delete. 

     

    Then reboot Vectorworks and input the new serial#

    • Like 1
×
×
  • Create New...