inikolova

@gloudon, We are investigating. Please save a copy of your working file as a .vwx file and submit the Revit export job from there. I believe there is an issue with the cloud job when the source file is a .vwxw file. Best regards, Iskra Nikolova

Hi @designit, Is your Vectorworks window size small when you open the AI visualizer? Or do you use Multi view?

@caml_gmbh, Storing files on our cloud is secure. We offer two ways of sharing - via public link, which can be accessed by anyone that has the link, or via Vectorworks account, which requires a sign-in by the recipient. If you have any specific concerns, please let us know and we can try to address them. Our servers host the web viewer, so there is no way currently for you to store the file on your server and use our viewer. In the future, we may be able to provide a desktop version of the viewer, so you can view the .vgx file locally. Best regards, Iskra Nikolova

To bring some good news, we are currently working on adding the ability to save views in the 3D viewer so that you can pre-define the views you want your client to look through. They would be able to navigate your model just by clicking on the list of views or going into presentation mode and just clicking on "Back" and "Forward" buttons to move through the model.

We are exploring the possibility of sending the user's time settings on the computer to the cloud and using this for the export instead of the local time of the server.

@Pat Stanford, @Lucas Story, We don't have servers in different time zones at this time (we use a mix of in-house servers and Amazon instances). All files are processed by the same pool of servers, regardless of what the user file storage region is set to. The date is updated while publishing on the server according to the time zone the server is in. You can prevent the server from updating the date by unchecking the option to reset plug-in objects before export from the Export PDF settings dialog, accessed from the Publish dialog. The Cloud job considers all the options from this dialog when doing the processing.

To be able to take advantage of LiDAR-based reality capture tools in Nomad, I would recommend the iPad Pro. Without the LiDAR, you will have limited capabilities in Nomad. You can also get an Apple pencil with the Pro.

Cloud Revit Export is scheduled for release with Vectorworks 2025.

Scheduled for release with Vectorwokrs 2025.

@Kevin Allen, You have two accounts - one is VSS and one is not. It sounds like you are using the wrong one. You should use kallen3.

@grant_PD Check the About page in the Vectorworks Cloud Services desktop app, it should be on version 13.4.2742. If not, you should see a button to update. This restarts the app. After this, restart Vectorworks and the AI visualizer should work property.

I submitted an entry in our project tracking tool for consideration. We would appreciate if you share a test file that describes the behavior that you are describing. We can work on addressing it once we have a good understanding of what you are seeing. Yes, we are aware of this problem. We will be working on preserving the sorting type that is set in Vectorworks at the time of export. To improve the usefulness of the viewer as a presentation tool, we are planning to introduce Saved views. Class visibility which was just recently released was an important building block for us to be able to support saved views. Thanks to everyone who contributed to this thread! We appreciate the feedback and it is taken into consideration as we are developing our plans for future product improvements. Best regards, Iskra Nikolova

Hi @Brian Nitz, Please send me a direct message on the forum, or email me at inikolova@vectorworks.net, so we can investigate your problem further. We need to know your username, so we can look at your log files and see if we can identify any errors that may be causing this. Any chance that you are trying to sync a file that is currently opened in Vectorworks? What are you seeing on the Vectorworks Cloud Services desktop app's Status dialog (Sync activity pane)? Best regards, Iskra Nikolova

Hi @George_Holder, The behavior that you are describing is seen when the Vectorworks Cloud Services desktop app is not running. Selecting Vectorworks Cloud should trigger the start of the app but you need to wait for it to finish starting and then select it again. Please let me know if you continue to have trouble. Best regards, Iskra Nikolova

Hi @Junga, I can help you with this. Please send me a direct message with your username, so I can check your jobs and be able to investigate the exact reason why they are failing. A possible reason why you get this failure message would be if you are not using a legal Vectorworks version. The Cloud doesn't work with pirated files. Best regards, Iskra Nikolova