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Toggling between Document Tabs

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Has anyone encountered issues while toggling between document tabs? For instance, toggling from one document to another,  the screen will show active document , but navigation palette and Object Info Palette are those of the previous document , and any actions will affect the previous file, not the one shown currently on screen.

It will happen intermittently, so I haven't be able to recreate it to pinpoint the issue. 

I'm using Windows 10 and Vectorworks 2018

 

TIA

 

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@Aspect_Design Are you on PC? I just switched from Mac to PC, so I'm wondering if it's due to the OS. Thanks for responding. I was starting to think it's user error!

 

 

 

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On pc - it’s completely random and impossible to pinpoint, force or replicate.  Works as it should and the next switch... nup. Restart the application- very  frustrating.

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Also have this issue - working in V-2018 on Windows 10 but also happened in Windows 7. Only fix so far is restarting vectorworks. Save often.

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On 9/6/2018 at 10:30 PM, Jim Wilson said:

Marked VB-146728

A fix for this one has been found and is going into 2019 for sure, I'll check to see about getting into the SPs for 2018.

We have all upgraded to VW 2019 in our office and are still having the same problem. Cant switch between open documents and end up closing all files and re-opening them. 

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1 minute ago, twhitwell6 said:

We have all upgraded to VW 2019 in our office and are still having the same problem. Cant switch between open documents and end up closing all files and re-opening them. 

Since the filing of VB-146728 we found something else out that can cause it. Reply back with the following from any of the affected machines where it was confirmed to not be working and I should be able to try something:
 

 

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5 minutes ago, twhitwell6 said:

Hi Jim, 

Please see the text file attached. Thank you for looking at this for us.

DxDiag.txt


Close Vectorworks entirely, then download and install this driver:

https://downloadcenter.intel.com/download/28566/Intel-Graphics-Driver-for-Windows-10?product=96551

Reboot your machine completely, then relaunch Vectorworks and tell me if it allows document switching. HOWEVER: This machine looks to be below the minimum spec for 2019 as far as its graphics card goes, so there is only so much we can troubleshoot.

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Hi @PVA - Jim

I've just looked into the graphics card in our machines; they all have the Intel (R) HD Graphics 650 which supports openGL 4.4. Looking at the minimum spec for Vectorworks 2019, this looks adequate. Am I wrong?

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26 minutes ago, twhitwell6 said:

Hi @PVA - Jim

I've just looked into the graphics card in our machines; they all have the Intel (R) HD Graphics 650 which supports openGL 4.4. Looking at the minimum spec for Vectorworks 2019, this looks adequate. Am I wrong?

Well, the system recommendations for VW 2019 have this sentence in the section "Minimum Hardware Profile" for Intel Iris GPUs (which apparently the 650 is part of): "Some integrated graphics cards such as Intel Iris graphics are acceptable for simple models/drawings, but a dedicated graphics card is preferable."

 

 

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Thank you Nicholas, 

 

Unfortunately, the owners of the small family business I work for do not have a lot of tech understanding and are not that willing to upgrade our computers. I am trying to word our issue is a way that doesn't sound like I'm demanding an entirely new computer suite. We currently have one laptop running Vectorworks on an i3 core.

 

For a mid-level performance, what graphics card would you recommend? Would a laptop have this capability? if so, could you recommend a laptop?

 

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7 minutes ago, twhitwell6 said:

Thank you Nicholas, 

 

Unfortunately, the owners of the small family business I work for do not have a lot of tech understanding and are not that willing to upgrade our computers. I am trying to word our issue is a way that doesn't sound like I'm demanding an entirely new computer suite. We currently have one laptop running Vectorworks on an i3 core.

 

For a mid-level performance, what graphics card would you recommend? Would a laptop have this capability? if so, could you recommend a laptop?

 

 

I can understand that you have constraints. I have just wanted to stress out what is written in the recommendation.

 

Sure, Jim Wilson would be the expert to answer on such a question but as he is not an employee of VW any more, I would not expect an answer from him (too soon).

 

As for a recommendation, sorry, I cannot give you one. First, I am not an expert, second our company (extragroup GmbH) has a general policy not to give hardware recommendations... so that is even more true for this forum.

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10 minutes ago, Nicolas Goutte said:

 

I can understand that you have constraints. I have just wanted to stress out what is written in the recommendation.

 

Sure, Jim Wilson would be the expert to answer on such a question but as he is not an employee of VW any more, I would not expect an answer from him (too soon).

 

As for a recommendation, sorry, I cannot give you one. First, I am not an expert, second our company (extragroup GmbH) has a general policy not to give hardware recommendations... so that is even more true for this forum.

 

I understand. Thank you anyway for your help.

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