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Tamsin Slatter

Vectorworks, Inc Employee
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Everything posted by Tamsin Slatter

  1. Choose Tools > Options > Vectorworks Preferences and click the User Folders tab.Then click Reveal in Finder. This will take you to the User Folder. This is where you will find your templates and any other customisations. The Applications folder has the original installation, but customisations are stored in the User Folder.
  2. Do you have a custom line type active as the default on your attributes palette?
  3. Are there objects in the file that are a long way (greater than 5 KM) from the internal origin? If there was an imported DWG file that started the workflow, this could be the culprit.
  4. I have established that the elevations within the surface modifiers are indeed relative to the surface of the hardscape. I am looking into this further with our engineering team. Internal ref number: VB-167722
  5. Have a look at the Text menu. Is there font and font size selected?
  6. Before you insert the Stake, click the Stake Tool Preferences, upon the Tool Bar. Here, you can choose the desired Label Reference. Click OK and then insert the Stakes. If you've already inserted many Stakes, use the Select Similar tool to select them all, and then change the Label Reference field on the Object Info palette.
  7. Can I suggest you get the file over to the UK Service Select support team on ukpremiumtech@vectorworks.net? They will take a look at it for you.
  8. Glad you have found a solution. Just a thought for you - perhaps you could have used Roof Faces instead of a full roof to create the various elements of the Mansard. Then, with 3D symbols for the windows, you can insert them into the Roof Face and create the dormers.
  9. You need to double-click on the geometry within the viewport, rather than white space. If that still doesn't work, you can right-click to access the same options.
  10. @Will That's an interesting idea. Some kind of alert that the geometry is scattered far and wide and likely to cause problems could be a useful feature. I will document it.
  11. It looks like you have turned off Cast Shadows on the same palette. This will cause the light to run through any object. Turn on Cast Shadows and all will be well.
  12. By default, the light source within the instrument is turned off. However, it's easy to turn them on. Go to Window > Palettes > Visualization and click the Lights tab. You'll see the list of lights. There is a column where you can turn them on. Note that you can also control each light source independently in different viewports.
  13. Are you sure there is nothing in the file that is far from the internal origin? Even if it's not visible, it will still cause this problem.
  14. Hi @Vectorworks Novice I know that my colleague in the UK has contacted you by email. However, I also wanted to point you to some excellent training resources. Now that you've done some basic training, perhaps it's time to move onto the tools that will offer you the huge benefits of your move. Have you had a look at Vectorworks University yet? You can sign up free of charge: https://university.vectorworks.net/ Once you've logged in, take a look at the Architect section. You'll find more courses there that will enable you to make full use of your software: https://university.vectorworks.net/course/index.php?search=Vectorworks-Architect I can also really recommend this webinar: https://university.vectorworks.net/mod/scorm/player.php?a=146&currentorg=articulate_rise&scoid=292
  15. Interesting that it is happening across files. But we'd love to help. I'll open a support case and drop you an email.
  16. Andrew, as you are a UK Service Select customer, please submit the file to our UK tech support team who will be happy to look into it for you. uktech@vectorworks.net.
  17. If the geometry has been centered, you may still have other geometry that is far away from the Internal Origin. This can happen when importing DWG files for example, where the draftsperson may have left geometry scattered far and wide. Create a saved view of your current layer and class visibility. Make all classes and layers visible. In a Top/Plan view, draw a circle over your site with a radius of 5KM. Deselect the circle and click Fit to Objects. Is there anything outside the 5KM circle? If so, this is causing the problem and needs to be removed, or moved within the circle. Once you are happy that everything is within the circle, run Tools > Origin > Center Drawing on Internal Origin. The command will report that the most distant geometry is 5KM from the internal origin. Once complete, delete the circle, and restore the saved view. This should resolve the problem.
  18. Select the Section Viewport. On the Object Info palette, click Advanced Properties - limit the extent to the section line length. That will shorten your coffee break! But you can still fit in some cake, hopefully.
  19. Open a new blank file. and get to the Create Class dialog. Instead of naming your new class, click Import Classes. Select the file which contains your classes and then import them into your new document. If you want to use the same classes regularly, use File > Save as Template with the new file. You can then create new projects from this blank file that contains all your classes.
  20. 1. Marionette is available in Design Series versions of Vectorworks 2019 (Architect, Landmark, Spotlight or Designer. It is not available in Vectorworks Fundamentals. 2. I'm afraid I don't know the answer to that. 3. The output from Marionette is Python. 4. The output from Marionette is Python. I hope that helps.
  21. Hi Approval of extension requests is a manual process for us. So, it doesn't happen immediately. However, I have just found your extension request and approved it. You should be good to go now.
  22. Hi James I'm from the UK office, so I can't look up your specific licence, but I think this page on our website is probably the best place to start. It will get your enquiry to the correct place within our US team. https://www.vectorworks.net/en-US/education
  23. Hi Richard The process for transferring a licence, when you have found a buyer, is to contact the UK Sales team (uksales@vectorworks.net) who will provide you with a licence transfer form. Both parties need to complete this form. There is an administration fee associated with this of £150 plus VAT.
  24. Interesting point Lisa. I guess the issue would be that many customers would not want this, and it could interfere with other workflows. But it might be nice to maybe have an option where you can choose if you want all new layers to be georeferenced?


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