[This is really terrible.]

@Ramon PGPlease contact technical support https://customers.vectorworks.net/ for additional troubleshooting instructions. - thanks

[Vectorworks abandoning perpetual licences]

1 hour ago, line-weight said:

This year's price is 20% higher than last year's price.

@line-weight I checked your account and I don't see an increase in your fees from last year. Please remember that you have a VAT of precisely a 20% - Maybe is that what you are referring to? If this is not the case, please contact our sales team - thanks

[Exporting to Old Version without Access to New Version]

Here it is.

877597809_20220322ConceptPlanTyrwhittDrake_v2023_v2019.vwx

[never seen this before…]

@mjmI'm unable to recreate the same issue in a blank file. Please send us the file for additional testing or feel free to contact our tech support team: https://customers.vectorworks.net/

[Where is navigation palette???]

@mkchica6The navigation palette is not in Fundamentals, is part of the Design series products - Architect/Landmark or Spotlight. 

 

[NVIDIA Omniverse Connection]

3 hours ago, _James said:

hopefully we may see it soon

@_JamesComing very soon!

[SLLOOWWW]

3 minutes ago, zoomer said:

Looks like a real Driver issue.

I do agree - that could be the Vega drivers issue we have seen also in some iMac's - Could you check for possible system updates missing?

[Unable to Login to customer portal]

@Eva W I do not see any issues in the portal. However, if you can't still log in, please get in touch with AcademicTeam@vectorworks.net with your information.

[VWX 2023 SP# Graphics glitches]

@mjmcould you try uploading the video HERE ? we are getting an error when trying to download the file. Thanks

[URGENT: Switching between two licenses commercial and educational]

@Piotr KarczewskiIn this situation, I suggest you have one professional version installation and one more educational one. Now, if you want to change the professional installation to academic, go to the Vectorworks preferences>session>serial > and add the educational serial#, then restart Vectorworks. I am assuming you have a 2023 version of your academic license. I hope that helps.

[Older versions of Vectorworks]

@CJDesignsIf you have your serial #'s, please contact tech@vectorworks.net and we will be able to assist you. 

[Change language to English (student version)?]

@Intuos5 Please contact your local Distributor and request the English version. They will be able to assist you: https://www.vectorworks.net/international

[VW Architect SP3 Crashing after printing]

@DubmanI found your information. I forwarded your crash log to our QA team for investigation - Thanks

[Vectorworks 2022 not opening - MacOS 13.2 Ventura]

@Ted L Clifton I will suggest to uninstall and reinstall Vectorworks 2022 using the latest installers https://release.vectorworks.net/latest/Vectorworks/2022-NNA-eng-mac 

if the problem persist, please contact Tech support. 

[Warning: Dropbox update to updated macOS File Provider API doesn't currently support LAN sync]

@ChristiaanThis is a significant change from Dropbox. We will be testing and adapting as needed. Our team downloaded the latest beta build of Dropbox, and we haven't seen this change yet. We hope to see a new beta release with the recent changes soon to start our testing.

[First time Using VW23 - It crashed]

@Mickey If you are still experiencing crash issues after updating the graphic drivers, please provide us with the crash logs. Thanks

[SLLOOWWW]

@Tom Klaber Can we please have the files and description of your workflow? is there a copy and paste involved? etc thanks 

 

[This is really terrible.]

20 hours ago, Ramon PG said:

 

I'll see what I can do about the file sharing, we don't have Dropbox here.

You can upload the file using the following LINK

[Please stop telling us to re-report problems via black-hole webforms]

@line-weight The platform that tracks bugs is internal, and we can't expose it to the public. In every Service Pack, you can track all fixed bugs as part of the release notes. I will work with the R&D to see if there is another way we can share this data. We have shared some of the tracking numbers from our database in some of the threads in the past. We can keep doing the same, and you can request updates based on that information for now.

[Project File Crash]

@Eric Chase Could you send us the crash reports as we as the Working Files and Project Files? You can send me a Direct message - thanks

[Please stop telling us to re-report problems via black-hole webforms]

 

Thank you for your feedback - I will follow up with the appropriate teams Monday when I come back to the office. To address some of your posts here:
1 - The Help feedback it's been handled by our tech pubs team. I will follow up with them to see how we can improve the user experience and provide some notifications.
2 - The support request through the Customers Portal is to be improved to mimic the same experience as if you send a direct email to our support team.
3 - As for the post about us not being interested "in customer's input, feedback, or criticism," this is far from the truth. We have created multiple venues, forums, and live sessions where we can interact with customers. In addition, team members from tech support, R&D, and QA are constantly monitoring the forums and taking your feedback seriously. We have a public Roadmap where you can see what is coming, the development, and what is in research. 

Some of our systems can improve, and we are working on enhancing the whole experience. As always I do appreciate your comments and feedback.

 

[Vectorworks file isn't exporting to Revit]

@Aneesh Carvalho Could you share the Vectorworks file for testing purposes? You can email me at jalmansa@vectorworks.net

[VW 2023 SP3 Frequent Crashes]

@_James Could you send us the crash logs for further troubleshooting, please? Also, could you make sure "Error reporting is set to Send crash details and verbose patterns" - Thanks

 

[2023 Benchmark Tool - How to display relative Elevations + NAVD88 Elevation?]

As promised, we  added a Coffee Break for the Elevation Benchmark Tool - Schedule Here.

[Can't resize images posted to Forum]

@Tom W. I was able to duplicate the issue. Thank you for your report. Saturday, we updated the servers to PHP 8, which could be the root of this issue. The good news is that the platform has a new update that I'm scheduling to deploy as soon as possible. Stay tuned!