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Vectorworks, Inc Employee
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Everything posted by JustinH

  1. sounds like you have Vectorworks Preferences -> Display -> Display Light Objects option set to Never. Change it to Always as shown here:
  2. I just verified the crash has been fixed testing one build before the fix and one after: VW2022 SP2 build 614210 -- has crash VW2022 SP2 build 615870 -- no crash Looks like SP2 becomes publicly available in just over 1 month
  3. QA helped me locate the bug ticket that describes the crash you discovered https://jira.vectorworks.net/browse/VB-181752 Looks like the crash was macOS specific-- that's why I wasn't duplicating it. The bug was fixed last month and has been verified fixed in VW2022 SP2. I'll double check that it's been fixed and report back
  4. hm.. no luck crashing with Lighting Device: must be some other contributing factor.. could be a document/Vectorworks preference maybe. I'll ask around to see if anyone else can crash 2021-10-13 15-38-34.mp4
  5. I can't reproduce the crash. Maybe you can attach a video so I can try following your steps more precisely. This is what I see: 2021-10-13 15-13-41.mp4
  6. send to me jhutchison@vectorworks.net and I can probably tell you the reason it's happening. If it still happening in VW2022 then we can probably put in a fix for SP3
  7. appears to be zero height floating pane issue. I don't see this artifact with floating panes in general
  8. Can you save and attach that untitled3 file shown in the video so we can investigate?
  9. Hi, can you attach the file (or subset of it) exhibiting the problem here so we can take a look?
  10. Hi, if you can attach a file or subset of the file causing the slowdown along with a screen recording of what you are doing we could investigate more specifically.
  11. Thanks for reporting. Bug created for this issue VB-183037 and fix targeting future SP
  12. if you close the zero height floating multiview pane window that pops up when the file opens, are you still able to see the flicker while panning?
  13. odd. if you could attach the file or a fraction of it that still exhibits the issue and a screen recording if possible we could start an investigation.
  14. There was a recent crash bug that might be related to this. In https://jira.vectorworks.net/browse/VB-182592 the fix discovered was to uninstall Dell Command Center and Dell Support Assist. I wonder if there is software running on your PC that, like those 2 Dell applications, somehow causes Vectorworks to crash.
  15. maybe this can help for working in Design Layers: You can make a saved view called "GL without Edges" and in the saved view dialog turn off everything except "Restore render mode and options". You can then turn on OpenGL Draw Edges and make a saved view in the same way, calling it "GL with edges" Now you have an easy to switch between one look and the other by activating the desired saved view.
  16. agreed about the antialiasing. Jira bug filed VB-178088 aliasing around clip cube cap edge on RW SLVP
  17. good find. bug about cap edge color ignored logged to Jira VB-178080 clip cube cap edge color ignored in RW SLVP..
  18. good find. bug about transparency and clip cube logged in Jira VB-178081 clip cube cap wrong on extrude with top part having transparency...
  19. that's odd. Your file looks simple enough, but if you could upload it so we could take a look along with a screenshot of your graphics card driver information then that might help us to reproduce the issue. You can find that information by going to Device Manager -> Properties -> Driver tab (in Windows10) like this:
  20. Hi Bill, Do you have OpenGL shadows turned on when you're using the flyover tool (View->Rendering->OpenGL Options->Use Shadows checkbox)? If so then go to Tools->Options->Vectorworks Preferences->3D pane->and drag the 3D Rotation slider all the way to the left (labeled Detailed). Or turn off shadows all together. There were numerous problems with the quality of OpenGL shadows in Vectorworks 2011 and earlier. The shadow quality was improved for VW2012 at the expense of speed. The reduced resolution images you see (image looks pixelated/blocky/grainy) is VW trying to improve the speed of OpenGL w/ shadows by rendering a half or quarter sized image (thereby reducing the number of pixel calculations) and then upscaling that small image to fit the drawing area. Justin NNA
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