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JuanP

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  1. @P Bartoli Are you looking for the Italian or English installer? Feel free to contact your local support at https://www.vectorworks.net/international
  2. this issue was addressed in other post.
  3. @Alex Biggs I have extended your license. You should be good now. Have a great rest of the week!
  4. @Bernat Can you provide us with the file and workflow. please make sure you are running the latest driver: https://3dconnexion.com/us/drivers/ thanks
  5. And cheers to a brighter new year. Not rendering correctly? View this email as a web page here. vectorworks.net We’re ready to say goodbye to 2020 and hello to 2021! This past year has been challenging for each of us, but we see glimpses of light through the hard work of our team and the dedication of our customers and partners. We’ve all found reasons to celebrate each other, ways to adapt, and the strength to persevere. This holiday season, we’re remembering the good times and looking forward to a brighter, happier 2021. Happy Holidays from all of us at Vectorworks. A TOAST TO 2021
  6. @hollister design Studio check this article: https://support.microsoft.com/en-us/windows/low-disk-space-error-due-to-a-full-temp-folder-8eb375af-c5d4-22ac-3f3a-ac0a98382749 I hope this helps.
  7. @Christian Fekete Please contact tech@vectorworks.net so we can help on the Ghosted 3D objects and any other additional issue you might be experimenting with 2021. Also, if you can turn on "Send crash details and verbose usage patterns" in the Vectorworks preferences that will help us to identify the crashes and make sure they are fixed in the next SP or send the crash reports to our tech support team. thanks,
  8. @Sivalyev Go back to the student PORTAL and click on the Download tab and choose Mac as the installer. You can use the same serial# as the one for Windows. have a great week!
  9. Happy Friday, I just shared some important information about the latest on Twinmotion in this article:
  10. Okay, as promised, here is the latest from R&D on this topic. Twinmotion (TM) Direct Link is built on Epic’s Datasmith Technology, and today we have scheduled the release of Unreal Engine Datasmith export in Vectorworks 2021 SP3 (03/2021), and then we will shift our development efforts to our Direct Link with TM. What can you expect after the SP3 release? Well, Datasmith files exported from Vectorworks can be imported into Twinmotion or employed to deliver Vectorworks models and data into Epic’s Unreal Editor game authoring platform for interesting use cases like architectural visualization, lighting pre-viz, or VR. Datasmith export is the new methodology that Epic Games is moving its partners to support, and we are told that Datasmith is the foundation for anyone wishing to do Direct Link to Twinmotion. The Direct Link to Twinmotion using Datasmith is something Epic will make available early next year. Our R&D team is actively working with Epic, and we are confident that in our next roadmap update, this item will be moved from “Active Research” to “In Development.” Our intention is to deliver Vectorworks Direct Link to TM with our September 2021 release.
  11. I know we have Datasmith in line for SP3, however let me get the latest information on this topic and I will report back.
  12. sure, jalmansa@vectorworks.net thanks
  13. @casselli go ahead and create a new user account and try launching Vectorworks again and let me know please. Creating a new user account instructions, HERE
  14. @neal-2002 you can follow this article with the latest info about the new M1's : We shared with the community not only that Vectorworks 2021 installs but also a couple of issues found. As soon as our QA team finishes with the acceptance tests, we will be sending a communication to our users.
  15. @SDLaw if you were able to get to the Vectorworks Preferences it means that the license was already activated.
  16. We are currently following up on a similar crash reported by other user. Can you all provide us with the crash logs please? Crash logs instructions
  17. @Hannah isame here, I couldn't replicate this issue either. Please contact your local support team for additional assistance. https://www.vectorworks.net/international
  18. @MSLD I couldn't replicate the issue. Please contact tech@vectorworks.net for further assistance. Thanks
  19. Connecting grandMA3 to Vision 2021 Overview Vision 2021 SP2.1 and later versions can connect to any type of grandMA3 lighting control system, including grandMA3 consoles and onPC computers. The version of grandMA3 software must be 1.4 or later. Vision uses MA viz-key technology to connect to the grandMA3 and join an MA-Net3 session. Learn more about the viz-key at www.malighting.com/viz-key Once you have installed the viz-key driver: If the viz-key is not attached, Vision can join an MA-Net3 session and use all granted parameters for visualization. If the viz-key is attached, Vision can use all non-granted parameters too. Install and Update the Viz-Key Driver Before Vision can join an MA-Net3 session, you need to install the viz-key driver and update Vision to communicate with the grandMA3 software version that you have installed. You only need to do this once per Vision computer, for each version of the grandMA3 software you want to use for visualization. In other words, you will follow these steps to: (1) install the viz-key driver and (2) update Vision to work with a new version of the grandMA3 software that you have installed. Once you have established (or updated) a connection to the grandMA3 software, you can simply select that software version when setting the DMX provider in Vision. See Connect to Specific Versions of the grandMA3 Software. To install the viz-key driver or update the grandMA3 software connection: Download the grandMA3 viz-key package from https://www.malighting.com/downloads/. Download the grandMA3 software you need from https://www.malighting.com/downloads/. Install the grandMA3 software either on your grandMA3 console or onPC computer. Unzip the grandMA3_viz_key_vX.X.X.X.zip archive. When using a USB flash drive: Copy the ma folder into the root directory of your flash drive. On Windows without a USB flash drive: Copy the content of the ma folder to this folder: C:\ProgramData\MALightingTechnology\installation_packages. On Mac without a USB flash drive: Copy the content of the ma folder to this folder: ~/MALightingTechnology/gma3_software_update. Launch Vision. Note: Make sure the viz-key is not attached to Vision during the installation process. Run the menu command DMX > Change DMX Provider. In the Select DMX Provider dialog box, select MA-Net3 from the list, and click OK. In the Select MA3 Software Version dialog box, select Updater from the list, and click OK. The following dialog displays: Launch the grandMA3 console or onPC software. Click the gear icon to open the settings (1). In the Menu dialog box, click Settings (2), and select Software Update (3). The Software Update window opens. Click Choose update file (1). At the top right of the SelectUpdate dialog box, select the location of the update file (either Internal or the USB flash drive) (2). Select the update file for the vizkey: release_viz_key_vX.X.X.X.xml (3), and click Select (4). Select the Vision row in the table (1). The Status changes to UpdateMode. Click Update devices (2). The grandMA3 sends the needed files to Vision. When the process is complete, Vision displays the following dialog box while waiting to connect with MA-Net3. Note: You can cancel this operation by pressing the Esc key in Vision. In the grandMA3 console or onPC software, click the gear icon to open the Settings (1). In the Menu dialog box, click Network (2). The Network window opens. Select the Vision row in the table (1), and click Invite Station (2). When the connection is successful, the row turns green, and the Status changes to Connected. The Connecting dialog box closes in Vision, and you can receive DMX! 🎉 If grandMA3 onPC and Vision are running on the same computer, you need to restart both programs in a specific order. See Start-Up order with the Viz-key. Start-Up Order with the Viz-Key If you are using grandMA3 onPC version 1.4, and you are running onPC and Vision on the same computer, only one of these programs can use the viz-key at a time. The start-up order is very important. Whichever program launches first will use the viz-key, and this determines how many universes Vision receives from the grandMA3. When grandMA3 onPC uses the viz-key, Vision can only receive one universe from the grandMA3. When Vision uses the viz-key, Vision can receive all universes from the grandMA3. To ensure that Vision uses the viz-key: Launch Vision. Run the menu command DMX > Change DMX Provider. In the Select DMX Provider dialog box, select MA-Net3 from the list, and click OK. In the Select MA3 Software Version dialog box, select the version of grandMA3 software to use for visualization. Once the Connecting dialog box displays, launch grandMA3 onPC. Connect to Specific Versions of the grandMA3 Software After you have installed the viz-key and updated Vision to communicate with a specific version of the grandMA3 software, Vision can join an MA-Net3 session. Vision and the grandMA3 must use the same version of grandMA3 software to visualize the show. Note: If you are using grandMA3 onPC and Vision on the same computer, make sure that onPC is not running when you launch Vision. Follow the startup order described in Start-up Order with the Viz-Key. To select the grandMA3 software version to use with Vision: In Vision, run the menu command DMX > Change DMX Provider. In the Select DMX Provider dialog box, select MA-Net3 from the list, and click OK. In the Select MA3 Software Version dialog box, select the desired version from the list, and click OK. The Connecting dialog box displays while Vision waits to connect with the grandMA3. In the grandMA3 console or onPC software, click the gear icon to open the Settings (1). In the Menu dialog box, click Network (2). The Network window opens. Select the Vision row in the table (1), and click Invite Station (2). Auto Interface Selection and Network Setup The viz-key allows Vision to join an MA-Net3 session. There are special requirements for connecting to an MA-Net3 network. We recommend that you create a physical network just for the members of your MA-Net3 session. Note: WLAN is not supported. For example, we use the following setup at Vectorworks: One network interface is used just for the MA-Net3 session. The computer has a static 192.168.X.X class C IP address. A second interface is used for internet access and for other network devices. The computer has a normal Class B IP address with DHCP. The viz-key uses the Auto interface from the grandMA3. You cannot change this. In the future, MA plans to allow visualizers to change the interface, but this is not currently supported. The connection from the Auto interface will be assigned in the following order: * Regardless of connection status: If a 192.168 Class C address is found, this interface will be assigned. * If interface is connected: And If a 172.x Class B address is found, this interface will be assigned. * If interface is connected: And If a 10.x Class A address is found, this interface will be assigned. * If interface is connected: And If a 2.x Class A address is found, this interface will be assigned. * If none of the above are true, the interface will take the Loopback Address 127.0.0.1. Note: grandMA3 onPC and Vision can run on the same computer. For best results, run the local loopback. Be sure to follow the auto interface rules. The easiest way to do this is by turning off all network interfaces. Windows Firewall Issues If Vision cannot update the grandMA3 software connection or join an MA-Net3 session, make sure your computer’s firewall is disabled.
  20. @matteoluigi please contact your local support team to better assist you. https://www.vectorworks.net/international
  21. @line-weight I think that is a fair assumption. I wish we could be more specific on the timetable; however, we will be looking at some other ways to keep evolving and improving how we share the roadmap information.
  22. @matteoluigi yes, you are correct. If you open multiple instances of Vectorworks in the same client, every instance will be counted in the RLM. The system is working as design.
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