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jblock

Vectorworks, Inc Employee
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Posts posted by jblock

  1. @Kevin McAllisterThe only issue with the Service Select support form is the Auto-Reply is currently not working. This means you are not notified of your case number when the case is submitted. The tickets are still all submitted to our internal system. If you submitted a support request and have not received a reply, I will be glad to investigate and make sure we get you an answer as soon as possible.

     

    Thanks!

    • Like 2
  2. Hi @CedricJ

    After launching on one of the client machines and connecting to the server, a “LoginDialog.xml” file will be created in the following location:

     

    Macs:  /Users/YOURUSERNAME/Library/Application Support/Vectorworks/2022/Settings/SeriesG/

    Windows: C:\Users\YOURUSERNAME\AppData\Roaming\Nemetschek\Vectorworks\2022\Settings\Series G

     

    Copy this file and move it to the following location (you may need to create this SeriesG Folder):

     

    Macs:  /Applications/Vectorworks 2022/Settings/SeriesG/LoginDialog.xml

    Windows: C:\Program Files\Vectorworks 2022\Settings\SeriesG\LoginDialog.xml

     

    The login dialog settings should now be read by all user accounts. You can configure the .XML file first to pre-populate the IP and port values and even hide the login dialog on launch. (To disable the login dialog from showing during startup, set the DontShowAtStartup value to 1.)

     

    You will need to share that file on all the computers, so they know where to reach the licensing server.

    • Like 3
  3. 32 minutes ago, Malbertal said:

    Thank you jbock for your link.  But in the link you sent it talks that the issue disappears after the person removes the second monitor as he calls it Sidecar using an iPad.  With Vectorworks this issue does not is not solved by removing the second monitor.  With VW technical support I have put in Vectorworks 2021 in 2022 software twice already which as you know is an issue because it puts everything back to factory settings which takes a lot of time to set up back as one likes.  And when again I called VW technical support yesterday I was asked again to remove VW and again Vectorworks 2021 in 2022, that is when I said this is not working.

    @MalbertalWe are definitely investigating. I found a few other Apple forum threads that have users mentioning this issue across many apps. https://discussions.apple.com/thread/253309706

  4. 4 minutes ago, Malbertal said:

    Thank you jbock for your link.  But in the link you sent it talks that the issue disappears after the person removes the second monitor as he calls it Sidecar using an iPad.  With Vectorworks this issue does not is not solved by removing the second monitor.  With VW technical support I have put in Vectorworks 2021 in 2022 software twice already which as you know is an issue because it puts everything back to factory settings which takes a lot of time to set up back as one likes.  And when again I called VW technical support yesterday I was asked again to remove VW and again Vectorworks 2021 in 2022, that is when I said this is not working.

    In all of the other cases we have seen of this issue, it has been solved by launching Vectorworks while only one display is connected. What display are you using as your main display? Does the behavior change if you choose a different display as your main display?

  5. Can you shut down Vectorworks and then try renaming your "2022" preferences folder in this location?

     

    "Macintosh HD/Users/jblock/Library/Application Support/Vectorworks"

    "C: > Users > (YourUsername) > AppData > Roaming > Nemetschek > Vectorworks"

     

    Once you have renamed the folder, can you launch Vectorworks again and check to see if the palettes are working properly? If not, please contact our technical support team directly at tech@vectorworks.net

     

    Thanks!

    • Like 1
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