[Just WOW trying to plate in 3D]

@MartinFahrer I'm sorry to hear that you had a poor experience like this with our Technical Support team. While it is sometimes difficult to determine a technical issue vs a training need, it is important for our team to communicate this in an appropriate way.  I will be investigating this case and the call recording to see what went wrong. I would be happy to discuss this further with you personally so we can make sure to set this straight. Let me know if you have any time to meet. 

[VW 2024 won't stay open]

@Landartma I sent you an email this morning so we can troubleshoot

[Product update check failed "...connection to the server cannot be established..."]

@hollister design Studiono worries, you can use the support request form here: https://customers.vectorworks.net/support

[Product update check failed "...connection to the server cannot be established..."]

@hollister design Studio the update failing could be caused by a network issue or more likely a permissions issue. Can you submit a support request directly to technical support so we can get more detailed logs and get you up and running with Update 4 ASAP? Thanks

[when I open the AI visualizer, the dialog box is blank?]

17 hours ago, gwww said:

Hello, I'm getting a white screen when attempting to use the AI visualizer in my Vectorworks trial. Can this be remedied? 

@gwww Please make sure your Vectorworks Cloud Services app is up to date and then restart Vectorworks. This should fix the issue.

[Editing notes in "general notes" object: "edit" button calls up wrong note]

@line-weightI am not able to replicate this in any of my files. Can you send me an example file with the Notes where this is happening so I can investigate further?

[Project File Issues]

@b303lmr we will need more info as to where the files are stored, how they are being accessed, etc. Please reach out to technical support via the Support Request Form on the Customer Portal so we can help get this resolved. Thanks

[Callouts - Alt selection not available?]

@LarryOI can see how this functionality would be very useful. I will submit this to our development team as an enhancement request. Hopefully this is something we can add in a future version.

["User Origin" pop-up window not functional]

@livespace josha Some things to check so we can try to replicate... Does this happen on an external display? Are there other applications running when this occurs? 

["User Origin" pop-up window not functional]

@livespace josha are you running the latest update for macOS Sonoma, or an earlier version of macOS? I am not able to replicate this on my MBP running Monterey or Ventura.

[Space bar panning broken again.]

@DSmith2300 Are you saying that this issue only occurs when running Outlook and Vectorworks at the same time? I have Outlook and Vectorworks installed on all of my machines without any problem using shortcuts. This type of issue is typically caused by another application conflicting with the shortcut keys. If you restart your machine and launch Vectorworks before any other apps, do you still have an issue?

[VP updating often crashes vwx24.3.1]

@bjoerka I am not aware of any issues like this related to Update 3.1. If you contact Technical Support directly, we can retrieve some crash logs and more info to help figure out what is causing this. Thanks!

[Realistic Spotlight and Redshift Interior and Exterior Viewport renders black, or horrible in latest update Jan 24, 2024]

@TT808I have not seen any reports of this. Can you contact technical support directly for help? You can submit a Support Request using the Support Request Form on the Customer portal. https://customers.vectorworks.net/support

[Project Sharing Metadata]

@BG Can you send me a version of the file where the metadata is large (before you clear it)? It looks like the version of the file you sent before was not in the problem state. I apologize for the delay, I missed the notification for your previous comment.

[REQUEST: Create a ‘Pinned’ forum topic about ‘Far Out’ objects & Internal Origin]

@rDesignwe recently created an article to help troubleshoot origin issues. 

 

[Generic Solid Disappears]

@Neves+Creative Inc.Can you post an example file with the Extrude so we can take a look?

[VW2024 terrible lag on second monitor]

Hi @Greg Mitchell I tested this on two different M2 machines here and I am not seeing any issue. Can you send me a DM with your System Profile from your machine so I can investigate? Thanks!

[Imported PDF blurriness in Design Layer 3d views]

@DWrightLocal80I am not aware of any issues like this in Vectorworks 2024. Can you DM me a copy of the .vwx file and the .pdf so I can take a look? Thanks!

["The licence has reached the maximum number of machines allowed"]

@eperisif you contact Technical Support directly, via the Support Request form on the Customer Portal, we will be able to reset your activations and get you up and running on the new computer. Thanks!

[VW won't stop rendering. Even in top/plan and wireframe]

@hollister design Studiodo you have any Sketch mode applied? Does this happen if you open a new, blank file?

[Online Activation Failed]

@CKCplease submit a support ticket via the support request form on the Customer Portal. Our Technical Support team will be able to help.

[Project Sharing Metadata]

@BG can you send me a copy of the .vwxp file so I can investigate?

[X-ray Select Mode not working]

@michaelk I have seen this kind of thing happen when other applications are conflicting with the shortcut(s). Are you able to restart your machine and check Vectorworks again? If you have any other apps running, can you close them out and see if the shortcut starts working again?

[VW 2024 3D Display Issues]

@cbergif you send me a copy of the file, I can investigate

[Project Sharing Metadata problem]

No worries, I can find it.