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Vectorworks, Inc Employee
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Posts posted by inikolova

  1. On 8/20/2022 at 12:06 PM, Peter W Flint said:

    I would also echo comments about hiding clip cube edges, or preserving the clipped view after hiding the clip cube. 

    I submitted an entry in our project tracking tool for consideration.


    7 hours ago, Peter W Flint said:

    For instance, I'm not getting consistent results with availability of higher level PIOs in .vgx files generated after the latest series of updates. Ie doors, windows, landscape areas, fences, or texture beds will not display or be available in class selection.

    We would appreciate if you share a test file that describes the behavior that you are describing. We can work on addressing it once we have a good understanding of what you are seeing.


    7 hours ago, Peter W Flint said:

    Layer organization also seems somewhat arbitrary, meaning layers will not be arranged according to the order in which they are specified in the original file, but they are also not arranged alphabetically so I've not tracked the logic on that.

    Yes, we are aware of this problem. We will be working on preserving the sorting type that is set in Vectorworks at the time of export.


    To improve the usefulness of the viewer as a presentation tool, we are planning to introduce Saved views. Class visibility which was just recently released was an important building block for us to be able to support saved views. 


    Thanks to everyone who contributed to this thread! We appreciate the feedback and it is taken into consideration as we are developing our plans for future product improvements.


    Best regards,

    Iskra Nikolova

    • Like 4
  2. Hi @Brian Nitz,


    Please send me a direct message on the forum, or email me at inikolova@vectorworks.net, so we can investigate your problem further. We need to know your username, so we can look at your log files and see if we can identify any errors that may be causing this.

    Any chance that you are trying to sync a file that is currently opened in Vectorworks? What are you seeing on the Vectorworks Cloud Services desktop app's Status dialog (Sync activity pane)?


    Best regards,

    Iskra Nikolova


  3. Hi @Junga,


    I can help you with this. Please send me a direct message with your username, so I can check your jobs and be able to investigate the exact reason why they are failing.


    A possible reason why you get this failure message would be if you are not using a legal Vectorworks version. The Cloud doesn't work with pirated files.


    Best regards,

    Iskra Nikolova

  4. @rudybeuc@gmail.com,

    This issue has been reported number of times and we tried various fixes with no success apparently. 😏 We have a device share option for files that are available locally on the device, so you can Air drop them or share with other methods available on your device. I am sorry you ran into this issue. I will let our engineers know.

    You can find the device share option on the three dots menu of the file.

  5. @zoomer,

    A colleague tells me that they are seeing some security and privacy issues not just with Vectorworks University, but with other areas as well, after upgrading to Sonoma. If you are using Private browsing in Safari, this error appears. There is no known solution to this issue as of now. 

  6. Hi @rudybeuc@gmail.com,


    Yes, to create a point cloud with Nomad, you need a device with a LiDAR sensor.


    Photogrammetry works with any pictures, even those taken with a drone. Nomad has a built-in app for taking the photos as well. If the photos are taken with iOS Nomad, additional metadata is captured that aids the reconstruction process and helps creating a model in the correct scale and orientation.

    Here is a nice course about Photogrammetry and Point clouds from Vectorworks University: 


    Please let me know if I can help with anything else.


    Best regards,

    Iskra Nikolova

    • Like 2
  7. Hi @Kaare Baekgaard,

    Files disappearing for no reason is scary, so I asked our engineers to look at your usage logs to see if they found something wrong. According to the logs, a lot of files and folders were deleted from the web portal today around 12:25 UTC. The deletion requests were made simultaneously and all the deleted items were from the root folder. It looks like you (or someone who may have come into your account possession) selected many (or maybe all) the files/folders in the root folder, and deleted them. Do you recall doing anything on cloud.vectorworks.net?


    Best regards,

    Iskra Nikolova

    • Like 2
  8. Hi @Christiaan,


    The Vectorworks Cloud Services can be set up to run on startup either from the app settings or from the OS settings. It should not just stop working if you did not manually quit it. I am asking an engineer to review the log files of your app to make sure there is no issue that causes the app to die silently. If such an issue is found, it will be fixed soon.


    Best regards,

    Iskra Nikolova

    • Love 1
  9. Hi @Tim Harland,

    Vectorworks Cloud Services supports rendering with referenced files, as long as they can be found. One requirement is that the master and the referenced files must be in the file version of the latest version of Vectorworks - currently 2024. The other requirement is that the Vectorworks file and the referenced files must be uploaded to the same storage - either Vectorworks Cloud Services or an integrated cloud storage such as Dropbox, Google Drive, or One Drive.


    If you have your Vectorworks file stored in another location (such as a local folder on your computer), you can still do Cloud Publish, and the file is uploaded for processing in the background. I guess your wish is for the Publish command to be able to look for all referenced files and upload them along the main file, is that correct? 


  10. Hi @NBarnes,


    The Vectorworks desktop viewer can open project sharing files as read-only. This would be the best method for viewing the actual Vectorworks files. 

    The people who need this kind of access can be added to the Shared Cloud folder and this folder can be synced to their desktop computer, so they can always have access to the latest version.

    Both of the above-mentioned only require registration for a free Vectorworks account. 


    Note: There is a known problem with 2024 Vectorworks viewer crashing on Mac, and there should be a fixed version soon.


    Please let me know if I can help with anything else.


    Best regards,

    Iskra Nikolova


  11. @StefanoT

    On 10/11/2023 at 2:53 AM, StefanoT said:

    Pinning vgx models in presentation only works while browsing from desktop devices. From mobile (both Chrome and Safari) a message is displayed (something like "due to technical reasons model can be only seen via Nomad app") but than the "Nomad" button fails to trigger the Nomad app to open (and so the related model). Is that correct?

    Unfortunately, I just heard back from our engineers that this won't be a quick bug fix. I am sorry. We would have to find a way to allow Nomad to open 3D models attached to presentations, or whole presentations in general.

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