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inikolova

Vectorworks, Inc Employee
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Posts posted by inikolova

  1. @htt55,

     

    I am happy to report that we released a fix for this crash this morning (app version 14.5.2903). I recommend that everyone who experienced this crash clears their local app cache folder, to make sure no side effects remain. 

    Windows: \AppData\Local\Nemetschek\Vectorworks Cloud Services\Cache

    Mac: /Library/Caches/Vectorworks Cloud Services

     

    Delete all the files in this folder or the folder itself.

     

    Please let us know if the problem persist or if you have any other issues.

     

    Best regards,

    Iskra Nikolova

    • Like 1
  2. Hello @Jiajing @BartH,

    I am happy to report that we released a fix for this crash this morning (app version 14.5.2903). I recommend that everyone who experienced this crash clears their local app cache folder, to make sure no side effects remain. 

    Windows: \AppData\Local\Nemetschek\Vectorworks Cloud Services\Cache

    Mac: /Library/Caches/Vectorworks Cloud Services

     

    Delete all the files in this folder or the folder itself.

     

    Please let us know if the problem persist or if you have any other issues.

     

    Best regards,

    Iskra Nikolova

    • Like 1
    • Love 1
  3. @Dknorr,

    To make the Project sharing work with Vectorworks Cloud Services, the .vwxp file needs to be shared inside a folder with Sync and Edit permissions. All recipients then need to add the shared folder to their Home file list, which enables the syncing to their local computers (when the Vectorworks Cloud Services desktop app is running). Here is the article that explains this in more details:

     

    https://cloud.vectorworks.net/portal/help/pages/collaborate-in-shared-cloud-folders/?app=WEB#

     

    Let me know if we can help with anything else.

     

    Best regards,

    Iskra Nikolova

  4. Hi @BartH,

     

    Please zip up send me (inikolova@vectorworks.net) your desktop app's local database files located at

    Mac: ~/Library/Caches/Vectorworks Cloud Services/

    Windows: C:\Users\<your username>\AppData\Local\Nemetschek\Vectorworks Cloud Services\Cache

     

    This would help us investigate the issue you are seeing.

     

    Thank you!

    Iskra Nikolova

     

    • Like 1
  5. @wellebracht,

    How are you adding the .vgx file to the presentation? You can navigate to the file in your cloud folder on the web portal and right click and then select Add to presentation. Or from the slide itself, you can select to add a file from the Cloud storage. I guess if you download the file and then you upload it from your local computer, the Saved views would be lost.

  6. @LMS1989,

    I am sorry, I don't think I fully understand your question. Are you asking about viewing of 3D models (.vgx files) in a desktop browser? 

    If yes: You are correct. Unfortunately, point clouds are not supported at this time, as well as any 2D geometry. They are just not being exported by Vectorworks. We hope we would be able to support them in the future. 

  7. @wellebracht,

    We released a fix earlier this week. We were not able to allow editing of the saved views within the presetation, so you can only view existing ones. I believe this would be acceptable. With this, you need to know that files added to presentations do not maintain a "live" link with the original file that is in your cloud storage. If you have created saved views in the vgx file after you have added it to your presentation, you just need to re-add the file to the presentation. When you overwrite the existing file, all pins will update to use the new version of the file. Let me know if you still have problems. 

    Best regards,

    Iskra Nikolova

  8. Hi @BartH,

    Thank you! We are currently working on tethered mode for Vectorworks Odyssey, which would bring light direction control, shadows and ambient occlusion to VR. Adding saved camera positions to Odyssey has also been discussed and it is a possibility for later this year. 

    Let me know if you have any feedback on the hot off the press saved views in the 3D viewer.

  9. On 11/23/2024 at 12:43 AM, willofmaine said:

    I see that it generated a "gravity.TXT" file for each image and, sure enough, the pan is right-side up... but, it's also 3x bigger than it should be, so not sure about that...)

    The gravity file is only responsible about orientation. The scale is determined by depth data which is only collected on devices that support this feature. If your device supports it, you would also see "depth.tif" file for each image.

     

    With planned upcoming updates, scanning objects up to 6 ft in size would also utilize the LiDAR scanner, which would help with scaling of the model on devices without a depth camera.

  10. @Zsombor,

    Did you set a password for your Vectorworks account by following the steps I provided (signing in a browser with your social login and then setting a password in the login field)? It could be the same or different than your social login password. They are independent from each other.

    After you set the password, you should be able to sign into the Vectorworks account without using the social sign in button. I hope this would give you a workaround while the social sign in problem is being looked at.

    Screenshot_20241125_185150_Chrome.jpg

  11. @DCarpenter,

    You can upload custom fonts on the same storage where the .vwx file is, and the server should use them during the publishing. In other words, if your file is on Vectorworks Cloud Storage, the font files should also be on the Vectorworks Cloud Storage. If the .vwx file is in Dropbox, the fonts should also be on Dropbox, etc. Let me know if you run into issues and I can look into your specific case.

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