[Cloud Services App crashing regularly]

@htt55,

 

I am happy to report that we released a fix for this crash this morning (app version 14.5.2903). I recommend that everyone who experienced this crash clears their local app cache folder, to make sure no side effects remain. 

Windows: \AppData\Local\Nemetschek\Vectorworks Cloud Services\Cache

Mac: /Library/Caches/Vectorworks Cloud Services

 

Delete all the files in this folder or the folder itself.

 

Please let us know if the problem persist or if you have any other issues.

 

Best regards,

Iskra Nikolova

[Vectorworks Cloud Service crashes]

Hello @Jiajing @BartH,

I am happy to report that we released a fix for this crash this morning (app version 14.5.2903). I recommend that everyone who experienced this crash clears their local app cache folder, to make sure no side effects remain. 

Windows: \AppData\Local\Nemetschek\Vectorworks Cloud Services\Cache

Mac: /Library/Caches/Vectorworks Cloud Services

 

Delete all the files in this folder or the folder itself.

 

Please let us know if the problem persist or if you have any other issues.

 

Best regards,

Iskra Nikolova

[Import panoramas to Vectorworks Cloud Presentation]

@Andy Broomell,

 

Thank you for the suggestion! We may not be able to insert the additional metadata, but we can try "guessing" that an image is panoramic, when it has a certain aspect ratio and use the panorama viewer for those images, even if they don't have the metadata. We are considering this solution at this time. 

 

Best regards,

Iskra Nikolova

[Vectorworks Cloud Service crashes]

I am sorry for the inconvinience, we are still working on a fix for this problem. It has been reported a number of times already and we think we know what is causing it. I hope we will have a solution soon. 

[Open Project File from Cloud Services]

@Dknorr,

To make the Project sharing work with Vectorworks Cloud Services, the .vwxp file needs to be shared inside a folder with Sync and Edit permissions. All recipients then need to add the shared folder to their Home file list, which enables the syncing to their local computers (when the Vectorworks Cloud Services desktop app is running). Here is the article that explains this in more details:

 

https://cloud.vectorworks.net/portal/help/pages/collaborate-in-shared-cloud-folders/?app=WEB#

 

Let me know if we can help with anything else.

 

Best regards,

Iskra Nikolova

[Cloud Services App crashing regularly]

@htt55,

We don't have a fix yet, but we are actively looking into the problem. Hoping to have a fix sometime next week. 

[Cloud Services App crashing regularly]

Hi @BartH,

 

Please zip up send me (inikolova@vectorworks.net) your desktop app's local database files located at

Mac: ~/Library/Caches/Vectorworks Cloud Services/

Windows: C:\Users\<your username>\AppData\Local\Nemetschek\Vectorworks Cloud Services\Cache

 

This would help us investigate the issue you are seeing.

 

Thank you!

Iskra Nikolova

 

[Nomad - Save VGX view settings]

@Mike T,

If you change any setting after you have saved a view, you need to use the option to Redefine the view in order for the updated settings to be applied to the saved view. 

[Nomad won't accept sign-ins with long passwords]

@SAmmerman, @JuanP,

Our team was able to identify the issue and it should be now fixed. The issue was not related to the length of the password but the time it took for the SSO to respond. It was just a coincidence that the SSO responded after the password change.

[.VGX in Presentations]

@wellebracht,

Would you be able to send me the link to your presentaion in a prvate message, so our team can troubleshoot? Thank you!

[.VGX in Presentations]

Interesting, this workflow works for me. 

[Enabling Apple Vision Pro for Vectorworks – Collaboration Opportunity]

@2N 2L

Due to the current low adoption rates, Vectorworks is holding off on developing an app for this platform for now. 

[.VGX in Presentations]

@wellebracht,

How are you adding the .vgx file to the presentation? You can navigate to the file in your cloud folder on the web portal and right click and then select Add to presentation. Or from the slide itself, you can select to add a file from the Cloud storage. I guess if you download the file and then you upload it from your local computer, the Saved views would be lost.

[What is the best way to share a Vectorworks 2023 Model file with clients who don't have Vectorworks?]

@LMS1989,

I am sorry, I don't think I fully understand your question. Are you asking about viewing of 3D models (.vgx files) in a desktop browser? 

If yes: You are correct. Unfortunately, point clouds are not supported at this time, as well as any 2D geometry. They are just not being exported by Vectorworks. We hope we would be able to support them in the future. 

[.VGX in Presentations]

@wellebracht,

We released a fix earlier this week. We were not able to allow editing of the saved views within the presetation, so you can only view existing ones. I believe this would be acceptable. With this, you need to know that files added to presentations do not maintain a "live" link with the original file that is in your cloud storage. If you have created saved views in the vgx file after you have added it to your presentation, you just need to re-add the file to the presentation. When you overwrite the existing file, all pins will update to use the new version of the file. Let me know if you still have problems. 

Best regards,

Iskra Nikolova

[What is the best way to share a Vectorworks 2023 Model file with clients who don't have Vectorworks?]

@AALBORNOZ,

Here is the link to the Cloud help where the latest version of the presentation feature is documented.

https://cloud.vectorworks.net/portal/help/pages/create-presentations/?app=WEB

 

[.VGX in Presentations]

@wellebracht,

Thanks for reporting! We will look into it.

[VGX, Initial view not working]

Hi @BartH,

Thank you! We are currently working on tethered mode for Vectorworks Odyssey, which would bring light direction control, shadows and ambient occlusion to VR. Adding saved camera positions to Odyssey has also been discussed and it is a possibility for later this year. 

Let me know if you have any feedback on the hot off the press saved views in the 3D viewer.

[VGX, Initial view not working]

Hi @BartH,

It is not currently possible to configure the initial view of a vgx file, but very soon it will be. We are preparing to release a new version in mid January 2025, where you will be able to save views within the viewer.

Best regards,

Iskra Nikolova 

[Import panoramas to Vectorworks Cloud Presentation]

@Robert Strauss,

Twinmotion doesn't add the necessary metadata to their panoramas, like Vectorworks does. Their panoramas can be made to work in the Cloud presentations by using this simple free tool: https://exiffixer.com/

The tool adds the metadata needed for the web portal to recognize them as panoramic image rather than a flat image. 

Best regards,

Iskra Nikolova 

[Nomad’s Reality Capture - Capture Methods]

@DianaK It seems like your phone does not have a LiDAR sensor (available on Pro models), which is required for the Room plan and Point cloud scanning tools. It seems like you are viewing tutorials for those. 

Depending on what you are trying to achieve, the Photos to 3D model may still be a good option for you. Give it a try. 

[Point Cloud vs 3D Model/Mesh from Photos]

On 11/23/2024 at 12:43 AM, willofmaine said:

I see that it generated a "gravity.TXT" file for each image and, sure enough, the pan is right-side up... but, it's also 3x bigger than it should be, so not sure about that...)

The gravity file is only responsible about orientation. The scale is determined by depth data which is only collected on devices that support this feature. If your device supports it, you would also see "depth.tif" file for each image.

 

With planned upcoming updates, scanning objects up to 6 ft in size would also utilize the LiDAR scanner, which would help with scaling of the model on devices without a depth camera.

[AI visualizer login issue]

On 11/28/2024 at 12:33 PM, Zsombor said:

None of these features work: save image, copy to clipboard, create bitmap object 

@Dave Donley Would you please check this?

Thank you!

[AI visualizer login issue]

@Zsombor,

Did you set a password for your Vectorworks account by following the steps I provided (signing in a browser with your social login and then setting a password in the login field)? It could be the same or different than your social login password. They are independent from each other.

After you set the password, you should be able to sign into the Vectorworks account without using the social sign in button. I hope this would give you a workaround while the social sign in problem is being looked at.

[Vectorworks Cloud - Cloud Publishing: Font Issue?]

@DCarpenter,

You can upload custom fonts on the same storage where the .vwx file is, and the server should use them during the publishing. In other words, if your file is on Vectorworks Cloud Storage, the font files should also be on the Vectorworks Cloud Storage. If the .vwx file is in Dropbox, the fonts should also be on Dropbox, etc. Let me know if you run into issues and I can look into your specific case.