I've had three unrelated users call me this morning saying Vectorworks won't open and displays the error message, "There is a corrupt or missing file in the Vectorworks installation. Please reinstall Vectorworks." - Reinstalling makes no difference because the problem is caused by their antivirus blocking/quarantining the Vectorworks component, 'Plug-In Support.vlb' on-launch. This has affected (so far) Vectorworks 2019 and Vectorworks 2020.
SOLUTION:
'Restore' the quarantined component 'Plug-In Support.vlb'
'Whitelist' the entire Vectorworks program folder, AKA adding it to the 'exceptions' list.
Both of these are done in the antivirus software settings.
Software Affected So Far:
Vectorworks versions:
2020 SP4 (Build 550627) on Windows
2019 SP6 (Build 522773) on Windows
Antivirus programs:
AV Defender
Bitdefender Total Security
Sophos
eScan
G-Data
I'll update this list if I encounter more, but if you have this issue, try to apply the above solution. Some users will need to get their IT provider to apply this solution.
To prevent ongoing issues I'll request Vectorworks Inc advise antivirus companies to prevent further instances.
If you encounter this issue the following information would be useful to Vectorworks Inc:
Vectorworks build number.
In Vectorworks, go: Help > About Vectorworks, on Windows or Vectorworks > About Vectorworks, on Mac,
Antivirus software installed
Make/Brand
Variety/Type
Whether this coincides with a recent update to Windows or your antivirus software
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Question
Jeremy Best
Hi everyone,
I've had three unrelated users call me this morning saying Vectorworks won't open and displays the error message, "There is a corrupt or missing file in the Vectorworks installation. Please reinstall Vectorworks." - Reinstalling makes no difference because the problem is caused by their antivirus blocking/quarantining the Vectorworks component, 'Plug-In Support.vlb' on-launch. This has affected (so far) Vectorworks 2019 and Vectorworks 2020.
SOLUTION:
Both of these are done in the antivirus software settings.
Software Affected So Far:
Vectorworks versions:
Antivirus programs:
Sophos
eScan
G-Data
I'll update this list if I encounter more, but if you have this issue, try to apply the above solution. Some users will need to get their IT provider to apply this solution.
To prevent ongoing issues I'll request Vectorworks Inc advise antivirus companies to prevent further instances.
If you encounter this issue the following information would be useful to Vectorworks Inc:
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