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Jeremy Best

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About Jeremy Best

  • Rank
    Apprentice

Personal Information

  • Occupation
    Product Designer
  • Hobbies
    Counting. I like to count. Von, dtoo, thlee, vhorl,..
  • Location
    Auckland, New Zealand

Recent Profile Visitors

579 profile views
  1. Thanks @rDesign! Read them all and subsequent comments.
  2. Hey @JimW, Today I was reminded of Apple's External Graphics Development Kit that was announced in 2017 (since sold out). I'm curious to know if Vectorworks Inc purchased one for testing or development. Hmm?
  3. Jeremy Best

    Vectorworks 2018 Hogs Application Memory

    Thanks for sharing your experience and this useful info @Seth Thomas!
  4. Jeremy Best

    Eyedropper Tool - A Mind of its Own

    Thanks for the updates @nahekul and @Andy Broomell. I've added your insights into the bug report; VB-139611.
  5. @Sky Did you get to the bottom of this? My suspicion is that either you needed to perform the 'Resetting Vectorworks Preferences' process or that there's something wrong with your Mac or the operating system might need reinstalling.
  6. Jeremy Best

    Top/plan panning/zooming sluggish in VW2018

    Hi @Dubman, I have a couple of users in my care experiencing a slowing down of Vectorworks 2018 over 2-3 hours that might benefit from your finding. - Can you please elaborate on what Windows 10 "Task"s you disabled that improved performance so much? And where/how you did this? Thanks! Jeremy
  7. Jeremy Best

    Vectorworks 2018 Hogs Application Memory

    Hi @Seth Thomas, I know this seems really unlikely nowadays, but because virtual memory is written the the HD, is there any chance your startup drive is short or storage space?
  8. Jeremy Best

    VW 2018 sp3 : slow, hanging, crash

    Hey @JimW, how hard would it be to write an Applescript or an Automator workflow or a [equivalent type thing] to be run in Terminal that would do the necessary steps? In the past I've encountered barriers with privileges when sending Automator workflows to other users hence why maybe a Terminal script might be more appropriate... Your thoughts on this matter? For Windows perhaps Powershell is appropriate, although I did find an adaptation of Apple's Automator for Mac and Windows that might be useful: https://app.jbbres.com/actions/ This would be pretty handy for us in Tech Support too.
  9. Jeremy Best

    Wall assembly glitch

    I've just tested this in Vectorworks 2018 SP3 and none of the above issues occurred.
  10. Jeremy Best

    Replace symbol is very slow

    I'm just trying to understand the mechanism behind why having lots of Favourites files (locally stored) slows Vectorworks down, and whether or not files saved in the User Folder Libraries perform better. - If they do, I will prescribe people use the User Folder Libraries instead. Would having lots of files in the User Folder Libraries have the same effect? Maybe this supposed condition isn't even true. Perhaps this assertion refers only to Vectorworks boot times?
  11. Jeremy Best

    Pressing render tab on the OIP is still slow

    Hi @Kaare Baekgaard, just wondering if you got this sorted? This is not normal or typical so there will be a reason and a fix. My first query would be if you have either lots of Favourites files or one or more Favourites files that have lots of resources in them and whether those files are stored on a network driver/server, in a cloud storage folder or just on your local HD. If none of the prior two apply or if you've addressed them and the issue remains, I'd test for this issue using a 'new blank document.'
  12. Jeremy Best

    VW 2018 sp3 : slow, hanging, crash

    PSA: Some antivirus software seems to have been responsible for major speed issues with Vectorworks 2018 where the program gets progressively more laggy as the hours pass. Here's what I've encountered helping one of our customers with this problem: Vectorworks 2018 SP2 had been slowing down after 2 - 3 hours of work and some crashes too. I determined our customer installed a new/different antivirus program (Malwarebytes) just before they upgraded from 2017 to 2018, so I asked that they turn it off temporarily or 'whitelist' Vectorworks 2018. Their IT people told Malwarebytes to ignore the Vectorworks 2018 program folder, after which their speed issues have disappeared and no reported crashes either. I have one other user with the same 'slowdown over 2 - 3 hours' symptom who also adopted a new antivirus program at the same time they upgraded to 2018. They are using Webroot and are going to test if turning it off helps them too. I'll endeavour to update this thread if this fixes the issue for them as well. EDIT: Both cases above are Windows users. Windows 10 and Windows 7 respectively. @JimW Do you have any comments on this matter? I'd like to know whether software vendors are expected to contact antivirus manufacturers to get their programs 'whitelisted?' Or is it expected that their software just wouldn't cause interference at all, except in unusual circumstances?
  13. Jeremy Best

    Replace symbol is very slow

    Thanks Jim. Sorry, I see I wasn't explicit enough. I wanted to ascertain: Given that there's discussion that having 'many' or 'large' Favourites files slows Vectorworks performance, I wanted to clarify if there was any performance difference between: Vectorworks accessing resources in a Favorites file that is locally stored [somewhere on the internal HD]. Vectorworks accessing resources in a User Folder file that is locally stored [in the standard AppData directory location]. Do you know? Is there any knowledge/indication around?
  14. Hi @Alan61 and @JimW, I just had a session with a user getting this error and discovered a cause that might be as-yet unreported. I'm posting this to add to the (small) list of conditions responsible for this error message: One of the directories/folders in the file address used a huge number of characters (43). We shortened the name and all file exports worked thereafter. It might be worth noting that when the directory/folder name was long, some Sheet Layers exported successfully sometimes but one Sheet Layer never did. After shortening the directory/folder name they all exported 100% of the time.
  15. Jeremy Best

    Replace symbol is very slow

    Hey @JimW, I'm looking for clarification about this comment, similar to @Sebastiaan above: I was of the impression that accessing files saved in the User Folder would have a slight speed advantage over accessing any [local] file saved as a 'Favorite' - given that large or too many Favorites files slows Vectorworks down. Is this not correct? I'm currently troubleshooting for a user who has their Favorites loaded on their LAN server and is experiencing major [unspecified] slowdowns that get worse the longer a file is open. They're also having saving issues. I suspected their server or network, or the age of his symbols for the speed problems, but after reading this thread am thinking I'm going to have to include Vectorworks (2018 SP2) as a possible cause. (No SP3 for our market yet). His files are also worked on off the server. I'm going to prescribe he see if working with local C: drive copies makes the difference or maybe using Dropbox instead so staff all have access to the same copy of the resource file/s, but establishing the above first would be helpful.

 

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