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Jeremy Best

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About Jeremy Best

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    Customer Support
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    Mountain biking. Designing - both processes, tools and products.
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    New Zealand

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  1. @Nina Ivanova, I provide Tech Support for the NZ distributor of Vectorworks. I'm curious to know what turned out to be the issue here. Did you receive a file and determine a cause? Cheers, Jeremy
  2. This function has remained present in every version at least since Vectorworks 2014 when I started using it professionally. NOTE: That this functionality does not extend to backup files. They get one image that doesn't update with subsequent changes. First and foremost, if you're using Vectorworks 2013 on OS X 10.13 (High Sierra) you should know that version of Vectorworks was not written to work on that operating system. This alone could be the reason for this condition, but: If it was working on this operating system before but has stopped working, then you probably need to: Restart your Mac. If that doesn't resolve it; Reset Vectorworks Preferences and if that doesn't resolve it; Uninstall then Reinstall Vectorworks. Irrespective of your use of such an old version of Vectorworks, working on a computer so old will likely mean you miss out on a huge increases in efficiency offered by new hardware and you will probably incur many different time-consuming and frustrating problems trying to keep such an old system useful. If you're using this professionally, there would be very very few circumstances where it didn't make more sense to buy new hardware and keep it current.
  3. Maybe this is Vectorworks checking whether the 'Recent Files' are still available in their last known locations. If Vectorworks is slow to open and servers are involved, I would be looking at what Vectorworks resources/library files are located on the server. They will be either Vectorworks 'User Folders' (strongly discouraged to be anywhere except on the local HD) or 'Workgroup Folders' - folders intended for shared/common Vectorworks resources. There are many operations in Vectorworks that incur access to the files in these folders, including: When Vectorworks loads, including the population of the Resource Manager. Using tools that features the Resource Selector [a focussed version of the Resource Manager]. or user actions that read or write these resources. If the network or the server is slow or busy, Vectorworks speed will be affected. Shared/common files (working files or resource/library files) can perform better when shared via cloud storage solutions because files are then saved on local hard drives (settings permitting).
  4. Hi @ptc, I provide Tech Support For Vectorworks users in New Zealand and the Pacific islands. I've had a couple of users with problems that might match or relate to your situation. Firstly, make sure the graphics card driver you installed is the latest available for your card. The software that might have come in the box or been installed by the store is more often out-of-date. One seeming cause of this condition is leaving Vectorworks open/running for days at a time. - Please comment whether this applies to you. Another possible cause for this behaviour is 'far out objects.' See my dedicated process for verifying and correcting this condition here. Having multiple monitors might also be a factor, but clearly not the only one because otherwise it would affect all users with them. - There will be something particular to your file or Vectorworks installation, hardware or operating system that is conducive to this problem. Experiment and note here: If having one document on each monitor makes any difference. If having only one monitor plugged in makes a difference. It will be important to determine whether you experience this problem: Only with particular files or with all existing files. (This suggests corruption or 'far out objects' are likely cause). With an acid test, where you; Create two 'new blank documents'. (File > New… > 'Create blank document'). Have you migrated your User Folder data from a prior version of Vectorworks. Whether most palettes undocked or not. Are the files 'tabbed' along the top of the main 'Application Window' or in seperate, free-floating windows.
  5. Hi @GabrielaS, Files - any files, whether they are visible to you or not, or handled by you or in the background by the operating system - can become corrupt. (1 in 1500 files are corrupt). If this .dll file is corrupt you might be told it isn't there even if it is present on your computer. Sometimes software uses .dll files that are part of the operating system and sometimes software adds additional .dll files (etc) to a computer so it has what it needs to function. If software installs additional .dll's, uninstalling that software probably won't remove them just in case other software has installed (and needs) them. After a very quick look it seems to me that this .dll is part of the operating system set and therefore uninstalling and reinstalling Vectorworks probably won't help because uninstalling Vectorworks won't remove this (presumably corrupt) .dll. This thread on Microsoft's 'answers' website might be useful, but if you're not comfortable scrutinising the prescription and comments, and following the steps then I suggest you get your IT provider to handle this for you.
  6. Hi @bjoerka, If you have been working fine with this configuration of external monitors and eGPU for a while, based on the nature of this symptom I would suggest that it is a fleeting issue and that it would be resolved by; Restarting just Vectorworks, but if that doesn't work; Restart your computer. And if that still doesn't rectify the problem; Restart the eGPU as well. If the restarting doesn't resolve the issue; If your eGPU came with its own software and/or drivers: Check if an update was applied between when this occurred and the last time you used Vectorworks with this hardware setup. Check if a macOS update was applied between when this occurred and the last time you used Vectorworks with this hardware setup. If either of the above correlate with the start of this problem and if the restarting actions I suggested above don't remedy the problem, then its almost a certainty that the software update has introduced this problem. - If so; Roll back the update (using Time Machine perhaps) and contact the applicable software developer.
  7. The Vectorworks 20XX Updater app has a 'REPAIR' function in the Advanced Menu. I suggest you try running that before Reset Vectorworks Preferences or the lesser, more granular approach below. But if you do discard your User Folder you can reintroduce the folders from your old User Folder into the new default one, but with Vectorworks closed, and one at a time, in order to identify which one contains the corruption. As Zoomer suggested, by temporarily disabling your User Folder, then opening Vectorworks. - If the issues are gone you know it's something in your User Folder to blame. You can also disable individual files in the Settings folder within the User Folder, or the entire Settings folder itself using the same method: Quit Vectorworks Append or prepend the name of the folder or settings file you're checking, with 'old' or 'current' or whatever. Vectorworks will create a new, default one when opened. You can do this with the entire User Folder, or the Settings folder within, or individual settings files within that if you like. If Vectorworks performs better afterward you know a corruption exists in the folder/file you disabled. You can identify the specific file/s down using a process of elimination if you like, but that might take just as long as just setting up your Vectorworks Preferences again. I suggest starting with the User Folder, then if you have a lot of time invested in a custom Workspace, determine if the corruptions are within there too to figure if you need to recreate it. - Many professional users recommend recreating this every year anyway, so as to accommodate or account for new tools, menu commands or workflows enabled by new features etc, but most importantly to account for inevitable corruptions that will occur at some point. (All files/data is prone to corruption. 1 in 1500 files are corrupt).
  8. @amoledo & @Justin Paul, try this lightweight version of the full 'Resetting Vectorworks Preferences' process: In Vectorworks go: Tools > Options > Vectorworks Preferences… In the User Folder tab, click on 'Reveal in Finder' (Mac) or 'Explore…' (Windows) Quit Vectorworks then… In the Finder / File Explorer window you just opened, add something like an 'x' or the word 'old' to the 'Settings' folder's name. Open Vectorworks. If this works, one of your Vectorworks preference files is corrupt. ❗️ Be sure to set up your Vectorworks preferences again to suit your needs. If it doesn't work, quit Vectorworks, change the name back, then try the above process with the 'Workspaces' folder instead.
  9. Hi @scottmoore, It is noteworthy that this behaviour affects some users and not others, so it is possible conditions specific to your file/s, installation or computer could be responsible or at least a factor. Responding to my comment in this similar thread about this might help progress While not a timely solution, things are looking up for rendering performance in the Design Layer: As mentioned by Vectorworks CEO in the Europe Q&A session held during the recent Vectorworks Design Day, RedShift (a 'real time' renderer like Lumion, TwinMotion, Enscape etc) will be built into Vectorworks 2022.
  10. Hi Gustav, I'm curious that this issue has been so consistent and persistent for your throughout these versions and in particular, that it persists in current software when I haven't seen instances of this for a long time. There is a seperate bug I verified and submitted where image fills appear offset in Renderworks mode, but fine in OpenGL. From the way you've worded your comment it doesn't sound like it applies to your instances (but it's worth mentioning it here nonetheless. So; I'm keen to get a copy of the file you demo'd above (or one just like it) so I can test it on my Mac and Windows computers. Can you please upload that here? (Or direct message me with it?) I would also like to know: Are you using a Workspace file migrated from a prior version? Have you tried the Resetting Vectorworks Preferences process? If so, was there any improvement? - If there was but it was temporary, please share those details too.
  11. @thew, I provide technical support for Vectorworks users in New Zealand and that Pacific Islands and have not encountered reports of this issue for so long now that I can't even recall the last time. Same goes for one of the variations of 'Renderworks-mode Viewport goes all-black.'
  12. @Rick Berge, does this issue relate to the bug you mention here:
  13. I've messed around resizing Sheet Layer Viewports but found no issue. Can you create a screen recording for this, as there are a number of variables that need to be captured to understand the situation and the problem. If you're on Mac running macOS 10.14 (Mojave) or earlier, open QuickTime Player > File > New Screen Recording If you're on Windows, you'll need to use a third-party app. I use and recommend Captura, but do your own due diligence to decide if you trust it. Get it via the developer's website: https://mathewsachin.github.io/Captura/download/
  14. I'm just passing by Larry, but thought I'd assert; Based on my experience providing Vectorworks Tech Support, I'd say either: Your custom Workspace file is corrupt, or One of the Vectorworks settings files is corrupt, or Translating a workspace from 2019 to 2021 doesn't account for the new detachable tab-palettes in 2021. Personally, I'd try: Deleting the migrated workspace in 2021, then use Migration Manager to bring it in from 2019 a second time. Failing that; Delete the Vectorworks 2021 User Folder (with Vectorworks 2021 closed), reopen Vectorworks 2021, then migrate ONLY the Workspace. (This should account for potentially corrupt settings files). Failing that; Submit this to Vectorworks Tech Support for your region. I'm curious to see if I can reproduce this. Would you mind uploading your company/custom workspace file?
  15. If you added these files to your Favourites by either: Opening the gear ⚙️ menu in the Resource Manager then choosing 'Add New Favourites files…', or Making a shortcut of the Vectorworks file/s concerned and putting them inside the Vectorworks User Folder > Libraries > Favourites …then the original files should still be on your computer somewhere. On the other hand, if you dragged the original files into Vectorworks User Folder > Libraries > Favourites, then they are permanently deleted. They won't even be in the Recycle Bin. If you selected 'Remove all Favourites' you should have been presented with a dialog, like so: If you weren't presented this alert and are certain you selected 'Remove from Favourites,' I suggest you contact Tech Support for your region.


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