Jump to content

Jeremy Best

  • Posts

  • Joined

  • Last visited


153 Spectacular


Personal Information

  • Occupation
    Customer Support
  • Homepage
  • Hobbies
    Mountain biking. Designing - both processes, tools and products.
  • Location
    New Zealand

Contact Info

  • Skype

Recent Profile Visitors

2,201 profile views
  1. One probable cause is detailed in the following post, which currently affects Windows users with certain software installed.
  2. As mentioned above, I applied the latest Windows update and the issue still persists for me. About the error you're getting: It's not particular to Vectorworks. That error can occur with any program. (Just google that error code). This error code suggests there's something wrong/broken/degraded/corrupt/missing on your hard drive. The affected area might be where parts of the Vectorworks program are written. I'm not endorsing or prescribing the following article, but it might be relevant and useful, given the error you've got: https://www.auslogics.com/en/articles/fix-breakpoint-error-0x80000003/
  3. My most recent Windows update was successfully installed on 4th October 2021, 'KB4023057' however my Dell Alienware laptop still crashes when docked palettes are resized.
  4. Hi @Ride, And for anyone else who comes across this post in future: In the attempt you’ve provided a screenshot for, the option to migrate any workspaces was off. - Was this intentional? In fact all other options are off. Libraries, Templates, Preferences, Favourites. Also, the migration of ConnectCAD plugin data always always fails but doesn’t normally result in a crash and isn’t consequential (except for users of ConnectCAD tools). Although perhaps it does cause it to crash when all other data types are switched off as is shown in the example posted.
  5. Hi @Steve White, Zoomer is correct. If I may add to his contribution: To make processing easier, less error-prone and faster on your computer, your model should be centred over the Internal Origin. (Use: Tools > Origin > Locate Internal Origin (etc)). Before moving your model, be certain you're aware or and understand what implications there may be if your Design Layer or whole document is set up for georeferencing. Even when a drawing/model is centred around the Internal Origin, if one or more objects are far enough away from the Internal Origin, the same problems will occur. If you need a guide on locating stray / far out objects, see this post:
  6. I've not received any reports of this from users in our market, which makes me wonder - as you are a longterm user - if your Vectorworks preference files or workspace has become corrupt. A clean installation excluding your Vectorworks User Folder would be an appropriate step. If these issues are not common to most users, but affect you after a clean installation of Vectorworks (that excludes any of your customised data/settings) then the other variable to consider is the operating system. Many CAD administrators reinstall not just Vectorworks but the operating system annually to minimise the incidence of data corruption that can cause or contribute to oddities or problems.
  7. It sounds like you may have already looked into this aspect, but to be sure; As the mouse has its own software and macOS controls what one piece of software is permitted to do to/with another, I suggest you go through every tab in System Preference pane, 'Security & Privacy' and make sure that very section that features 'Vectorworks 2020' also features Vectorworks 2021.
  8. @James McNeal, When? Earlier this week? In a prior version of Vectorworks? Or earlier in this version of Vectorworks? In the current Service Pack or a prior one? Better put: What version and Service Pack of Vectorworks were you using when it printed fine? What Service Pack are you using now in 2021? If you have any 'Far Out Objects' they might be responsible for this. Although I've not had this as a symptom of far out objects before, they cause such a wide variety symptoms it's worth checking. See this post for instructions of diagnosing and correcting them:
  9. This relates to the Vision Library error: Recently I did some testing, trying to understand better the relationship between Vectorworks and its creation and use of registry files on Windows and got the following results: Uninstalled Vectorworks 2020: Observation: The registry files under HKEY_CURRENT_USER for Vectorworks 2020 got removed due to uninstallation. Observation: The registry files in HKEY_LOCAL_MACHINE remained in-place. Deleted all Vectorworks registry files under HKEY_LOCAL_MACHINE only: Observation: Opened Vectorworks 2021, got ‘Vision Libraries’ error. Observation: Opening Vectorworks 2021 did not regenerate the deleted registry files in HKEY_LOCAL_MACHINE. I tried several system-related processes in Vectorworks that may have invoked the recreation of these registry files, but none of them worked. Reinstalled Vectorworks 2021. Observation: The missing registry files in HKEY_LOCAL_MACHINE are now in-place. Observation: The Vision Libraries error no longer appears. As I was in the mood to explore, when I reinstalled Vectorworks 2021 I did it over the top of the existing installation. - This practice is not endorsed or supported by Vectorworks Inc and I would never prescribe this method to any user unless it was, but I'm relaying this here just in case a clean installation of Vectorworks does not produce the same result, but I strongly believe it would. All this to say that… It looks to me that the Vision Library error is caused by an absence of, or a disconnect between, the registry file/s and associated files/folders/programs that use them, and that Reinstalling Vectorworks should make this issue disappear, but if not, first deleting the Vectorworks registry files within HKEY_LOCAL_MACHINE then reinstalling should do it.
  10. Wow. Well, with that quantity of geometry, that probably is really pushing that iMac. If the main drawing - if all that geometry - is offset even a fair distance from the Internal Origin (distinct from the User Origin), that can cause a massive variety of weird symptoms. If the main drawing is centred over/around the Internal Origin, but you have even one object far enough away from the Internal Origin, then that can have the exact same results. If a computer restart hasn't been tried yet do that. If it improves things, but only temporarily, then this reaffirms the likelihood that the computer is struggling. See my post(s) on 'far out objects.' They prove to be responsible for many, many file-specific issues in my work. See the dedicated instructions to remedy these available here:
  11. Hi @Llama Architect, I provide Vectorworks technical support for New Zealand and the Pacific Islands. In my view (and based on my experience) this will not be an issue caused by Vectorworks. It will be a function of your server or network (possibly both, but less likely). Especially because you've said this occurs, 'on occasion.' It is likely to be a communication or file-availability issue, both of which the server is involved with. Another variable is the file sharing protocol being used by your Mac to talk to the server. Usually AFP or SMB, but I'd need to look up info to provide current advice on the preferred one, but I believe SMB is preferred nowadays. (In Finder, go: Help > macOS Help. Then search for 'SMB' and read the first couple of articles). One test you can do to rule in/out your installation of Vectorworks been the cause: Perform the same operation, but publish the PDF to your local drive. if you never get this error under these circumstances then you know the server or the network is most likely cause. That's all I can afford to contribute right now.
  12. Even though you're on a Mac, you should use the dedicated Vectorworks 'Uninstall' app found in the Vectorworks application folder. Dragging it into the Bin won't remove other (hidden) components that might be causing the problem/s. You haven't mentioned whether you removed your Vectorworks User Folder which is the most common cause of problems. Removing (not deleting, if you have stuff in it you need to keep) is a crucial factor. I would: Reinstall Vectorworks in your usual login, then Run the 'Uninstall' application. (If you have a Vectorworks User Folder with contents you need to keep, choose to keep it, when asked, but you'll need to rename it or move it elsewhere before you install again to rule out this variable). Restart your Mac. IF you have antivirus installed, disable it now. Install Vectorworks again. If installing Vectorworks on another user account had issues too, then that suggests the issue might be caused by either a software conflict (uncommon) or that your operating system needs to be repaired or reinstalled (also rare, but more likely) - which is good to do every now and then anyway.
  13. Hi @pk30system , When posting on the Vectorworks Forum, please ensure that either your signature includes up-to-date info on your hardware, operating system and Vectorworks version, or you include them in your post. This is crucial as they factor in most issues users encounter and the solutions people provide. Regarding the 'forgetful' Resource Manager palette issue will probably be fixed by Resetting Vectorworks Preferences. Restore any custom libraries afterward. Regarding the Error alert; A solution has already been posted for this problem:
  14. Hi @Benson Shaw, I agree with @zoomer's suggestion about Vectorworks not having adequate permissions to save the file. If you have antivirus software installed this makes that possibility almost an absolute. Either way, I suggest you: Duplicate/backup your Vectorworks User Folder, then Download a fresh Vectorworks installer, then Uninstall Vectorworks using the dedicated 'Uninstall' app in the Vectorworks program folder, Be sure to allow the uninstall app to remove your current User Folder, then Disable all antivirus 'real time protection' or similarly named function/service, then Reinstall Vectorworks.
  15. As this is particular to your computer - and as issues of this nature are usually due to file corruptions in the Vectorworks User Folder - here's the likely fix: Reset Vectorworks Preferences - just be sure to abide the linked instructions at the top two 'Back Up your Vectorworks Preferences' before you proceed, just in case you need/want to restore any Favourites or Library files etc.
  • Create New...