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Jeremy Best

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About Jeremy Best

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    Customer Support
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    Mountain biking. Designing - both processes, tools and products.
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    New Zealand

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  1. The Vectorworks 20XX Updater app has a 'REPAIR' function in the Advanced Menu. I suggest you try running that before Reset Vectorworks Preferences or the lesser, more granular approach below. But if you do discard your User Folder you can reintroduce the folders from your old User Folder into the new default one, but with Vectorworks closed, and one at a time, in order to identify which one contains the corruption. As Zoomer suggested, by temporarily disabling your User Folder, then opening Vectorworks. - If the issues are gone you know it's something in your User Folder to blame. You can also disable individual files in the Settings folder within the User Folder, or the entire Settings folder itself using the same method: Quit Vectorworks Append or prepend the name of the folder or settings file you're checking, with 'old' or 'current' or whatever. Vectorworks will create a new, default one when opened. You can do this with the entire User Folder, or the Settings folder within, or individual settings files within that if you like. If Vectorworks performs better afterward you know a corruption exists in the folder/file you disabled. You can identify the specific file/s down using a process of elimination if you like, but that might take just as long as just setting up your Vectorworks Preferences again. I suggest starting with the User Folder, then if you have a lot of time invested in a custom Workspace, determine if the corruptions are within there too to figure if you need to recreate it. - Many professional users recommend recreating this every year anyway, so as to accommodate or account for new tools, menu commands or workflows enabled by new features etc, but most importantly to account for inevitable corruptions that will occur at some point. (All files/data is prone to corruption. 1 in 1500 files are corrupt).
  2. @amoledo & @Justin Paul, try this lightweight version of the full 'Resetting Vectorworks Preferences' process: In Vectorworks go: Tools > Options > Vectorworks Preferences… In the User Folder tab, click on 'Reveal in Finder' (Mac) or 'Explore…' (Windows) Quit Vectorworks then… In the Finder / File Explorer window you just opened, add something like an 'x' or the word 'old' to the 'Settings' folder's name. Open Vectorworks. If this works, one of your Vectorworks preference files is corrupt. ❗️ Be sure to set up your Vectorworks preferences again to suit your needs. If it doesn't work, quit Vectorworks, change the name back, then try the above process with the 'Workspaces' folder instead.
  3. Hi @scottmoore, It is noteworthy that this behaviour affects some users and not others, so it is possible conditions specific to your file/s, installation or computer could be responsible or at least a factor. Responding to my comment in this similar thread about this might help progress While not a timely solution, things are looking up for rendering performance in the Design Layer: As mentioned by Vectorworks CEO in the Europe Q&A session held during the recent Vectorworks Design Day, RedShift (a 'real time' renderer like Lumion, TwinMotion, Enscape etc) will be built into Vectorworks 2022.
  4. Hi Gustav, I'm curious that this issue has been so consistent and persistent for your throughout these versions and in particular, that it persists in current software when I haven't seen instances of this for a long time. There is a seperate bug I verified and submitted where image fills appear offset in Renderworks mode, but fine in OpenGL. From the way you've worded your comment it doesn't sound like it applies to your instances (but it's worth mentioning it here nonetheless. So; I'm keen to get a copy of the file you demo'd above (or one just like it) so I can test it on my Mac and Windows computers. Can you please upload that here? (Or direct message me with it?) I would also like to know: Are you using a Workspace file migrated from a prior version? Have you tried the Resetting Vectorworks Preferences process? If so, was there any improvement? - If there was but it was temporary, please share those details too.
  5. @thew, I provide technical support for Vectorworks users in New Zealand and that Pacific Islands and have not encountered reports of this issue for so long now that I can't even recall the last time. Same goes for one of the variations of 'Renderworks-mode Viewport goes all-black.'
  6. @Rick Berge, does this issue relate to the bug you mention here:
  7. I've messed around resizing Sheet Layer Viewports but found no issue. Can you create a screen recording for this, as there are a number of variables that need to be captured to understand the situation and the problem. If you're on Mac running macOS 10.14 (Mojave) or earlier, open QuickTime Player > File > New Screen Recording If you're on Windows, you'll need to use a third-party app. I use and recommend Captura, but do your own due diligence to decide if you trust it. Get it via the developer's website: https://mathewsachin.github.io/Captura/download/
  8. I'm just passing by Larry, but thought I'd assert; Based on my experience providing Vectorworks Tech Support, I'd say either: Your custom Workspace file is corrupt, or One of the Vectorworks settings files is corrupt, or Translating a workspace from 2019 to 2021 doesn't account for the new detachable tab-palettes in 2021. Personally, I'd try: Deleting the migrated workspace in 2021, then use Migration Manager to bring it in from 2019 a second time. Failing that; Delete the Vectorworks 2021 User Folder (with Vectorworks 2021 closed), reopen Vectorworks 2021, then migrate ONLY the Workspace. (This should account for potentially corrupt settings files). Failing that; Submit this to Vectorworks Tech Support for your region. I'm curious to see if I can reproduce this. Would you mind uploading your company/custom workspace file?
  9. If you added these files to your Favourites by either: Opening the gear ⚙️ menu in the Resource Manager then choosing 'Add New Favourites files…', or Making a shortcut of the Vectorworks file/s concerned and putting them inside the Vectorworks User Folder > Libraries > Favourites …then the original files should still be on your computer somewhere. On the other hand, if you dragged the original files into Vectorworks User Folder > Libraries > Favourites, then they are permanently deleted. They won't even be in the Recycle Bin. If you selected 'Remove all Favourites' you should have been presented with a dialog, like so: If you weren't presented this alert and are certain you selected 'Remove from Favourites,' I suggest you contact Tech Support for your region.
  10. Hi @HEengineering, It may be due to my sleep-deprivation brain-fog, but it took time to interpret the issue you're experiencing here. Perhaps a screen recording would have elicit more responses. Nevertheless; If this behaviour occurs in a new, blank document - using the default file supplied by Vectorworks, not a template of your own - then the cause will either be due to: A corruption in your Vectorworks User Folder: Quit Vectorworks, move or rename your current Vectorworks User Folder. Reopen Vectorworks and re-test. A corruption in your Vectorworks installation: Quit Vectorworks. Open Vectorworks 20XX Updater app (Vectorworks 2019 and later). In the Advanced menu, run the REPAIR option. If the issue persists after this a clean installation might make the difference, but I'd say probably not. A Vectorworks bug Submit it using the 'BUG SUBMIT' link at the bottom of this page. If it does not occur in a new, blank document, then I'd say your file contains 'far out objects' and/or a corruption. - If other files with this problem are all derived from the same template, then you'll need to account for these possibilities in that too. See this post for a guide on verifying and correcting the very common problem of far out objects.
  11. Remember to right-click > Open with the actual installer app as well. - I believe this is more important than with the dmg actually. There error from Terminal in your last post brings doubt to the relevancy of my suggestion, but it might be a seperate matter because you get different results when running a copied-over installer.
  12. This is something that occurs on occasionally for both Mac and Windows users, but usually shows up after Resetting Vectorworks Preferences. Click here for the remedy. Regarding the first issue you mentioned - that the installer opens exhibiting problems if downloaded directly to the Apple Silicon Mac Mini, I think this might be avoided if both the .dmg and the installation application were opened using Right-click > Open, instead of double-clicking. I suspect this because (my experience suggests) macOS GateKeeper more readily blocks the opening of files downloaded from the internet but not files copied onto the drive from elsewhere.
  13. Hi @briland23, Excuse the obviousness of this suggestion, but if you haven't tried restarting your Mac, do that first. No dice? Then, ensure you're opening Vectorworks from within the Application folder, not your Dock. - Just in case that has become troubled. If the issue persists; Based on what you've described, while there's a couple of further actions that could remedy this situation for you I'm not confident they're worth entertaining. I suggest you just jump right up to the most silver of silver bullets and uninstall, then reinstall Vectorworks, accounting for the possibility your Vectorworks User Folder might be part of the problem: Download a fresh installer of Vectorworks 2020 (currently SP4). While that's going on… Back up your Vectorworks User Folder but just in case it contains the problem, disable it before proceeding by prepending its name with an 'x' Uninstall Vectorworks using the dedicated uninstall app in the Vectorworks application folder. Reinstall Vectorworks, then re-test for the problem. If no issue occurs, reinstate your Vectorworks User Folder. If the issue recurs, consider software conflicts or save yourself detective-time and query your region's distributor/tech support provider.
  14. Hi @shamika881, Regarding the rectangle not adhering to the width you specified: While I agree with the explanation given above by markdd for why the distance you entered for the Move by Points tool wasn't retained, this doesn't explain why the rectangle doesn't retain the width you entered, - because you hit the Tab key to move the input focus onto the height field. - In my test, the width figure is retained even if you don't confirm subsequent values for height etc. I also note that when the rectangle is complete and selected, the 'X:' label in the Object Info Palette shows '…' Given these two symptoms, I believe one of the following is likely to apply, in order of likelihood: The file in question contains one or more 'far out objects.' Click here for instructions to verify and remedy this condition The file is corrupt. Go: File > New… > 'Create blank document' Retest for this behaviour Vectorworks needs to be restarted. Your computer needs to be restarted. Your Vectorworks installation needs fixing. Quit Vectorworks Open the Vectorworks 20XX Updater app In the Advanced menu, choose 'Repair'
  15. I did some troubleshooting for a user about this exact thing. Yes, DPI is a factor in the accuracy of the geometry exported or published to PDF. Geometric points in PDFs must adhere to a grid, the size of which is set by the DPI value. This is a limitation/function of the PDF format. If you need to produce PDFs featuring drawings of a large area and need to have very small objects drawn with high levels of accuracy, the answer is to increase your page size.


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