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Jeremy Best

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Everything posted by Jeremy Best

  1. I've not received any reports of this from users in our market, which makes me wonder - as you are a longterm user - if your Vectorworks preference files or workspace has become corrupt. A clean installation excluding your Vectorworks User Folder would be an appropriate step. If these issues are not common to most users, but affect you after a clean installation of Vectorworks (that excludes any of your customised data/settings) then the other variable to consider is the operating system. Many CAD administrators reinstall not just Vectorworks but the operating system annually to minimise the incidence of data corruption that can cause or contribute to oddities or problems.
  2. It sounds like you may have already looked into this aspect, but to be sure; As the mouse has its own software and macOS controls what one piece of software is permitted to do to/with another, I suggest you go through every tab in System Preference pane, 'Security & Privacy' and make sure that very section that features 'Vectorworks 2020' also features Vectorworks 2021.
  3. @James McNeal, When? Earlier this week? In a prior version of Vectorworks? Or earlier in this version of Vectorworks? In the current Service Pack or a prior one? Better put: What version and Service Pack of Vectorworks were you using when it printed fine? What Service Pack are you using now in 2021? If you have any 'Far Out Objects' they might be responsible for this. Although I've not had this as a symptom of far out objects before, they cause such a wide variety symptoms it's worth checking. See this post for instructions of diagnosing and correcting them:
  4. This relates to the Vision Library error: Recently I did some testing, trying to understand better the relationship between Vectorworks and its creation and use of registry files on Windows and got the following results: Uninstalled Vectorworks 2020: Observation: The registry files under HKEY_CURRENT_USER for Vectorworks 2020 got removed due to uninstallation. Observation: The registry files in HKEY_LOCAL_MACHINE remained in-place. Deleted all Vectorworks registry files under HKEY_LOCAL_MACHINE only: Observation: Opened Vectorworks 2021, got ‘Vision Libraries’ error. Observation: Opening Vectorworks 2021 did not regenerate the deleted registry files in HKEY_LOCAL_MACHINE. I tried several system-related processes in Vectorworks that may have invoked the recreation of these registry files, but none of them worked. Reinstalled Vectorworks 2021. Observation: The missing registry files in HKEY_LOCAL_MACHINE are now in-place. Observation: The Vision Libraries error no longer appears. As I was in the mood to explore, when I reinstalled Vectorworks 2021 I did it over the top of the existing installation. - This practice is not endorsed or supported by Vectorworks Inc and I would never prescribe this method to any user unless it was, but I'm relaying this here just in case a clean installation of Vectorworks does not produce the same result, but I strongly believe it would. All this to say that… It looks to me that the Vision Library error is caused by an absence of, or a disconnect between, the registry file/s and associated files/folders/programs that use them, and that Reinstalling Vectorworks should make this issue disappear, but if not, first deleting the Vectorworks registry files within HKEY_LOCAL_MACHINE then reinstalling should do it.
  5. Wow. Well, with that quantity of geometry, that probably is really pushing that iMac. If the main drawing - if all that geometry - is offset even a fair distance from the Internal Origin (distinct from the User Origin), that can cause a massive variety of weird symptoms. If the main drawing is centred over/around the Internal Origin, but you have even one object far enough away from the Internal Origin, then that can have the exact same results. If a computer restart hasn't been tried yet do that. If it improves things, but only temporarily, then this reaffirms the likelihood that the computer is struggling. See my post(s) on 'far out objects.' They prove to be responsible for many, many file-specific issues in my work. See the dedicated instructions to remedy these available here:
  6. Hi @Llama Architect, I provide Vectorworks technical support for New Zealand and the Pacific Islands. In my view (and based on my experience) this will not be an issue caused by Vectorworks. It will be a function of your server or network (possibly both, but less likely). Especially because you've said this occurs, 'on occasion.' It is likely to be a communication or file-availability issue, both of which the server is involved with. Another variable is the file sharing protocol being used by your Mac to talk to the server. Usually AFP or SMB, but I'd need to look up info to provide current advice on the preferred one, but I believe SMB is preferred nowadays. (In Finder, go: Help > macOS Help. Then search for 'SMB' and read the first couple of articles). One test you can do to rule in/out your installation of Vectorworks been the cause: Perform the same operation, but publish the PDF to your local drive. if you never get this error under these circumstances then you know the server or the network is most likely cause. That's all I can afford to contribute right now.
  7. Even though you're on a Mac, you should use the dedicated Vectorworks 'Uninstall' app found in the Vectorworks application folder. Dragging it into the Bin won't remove other (hidden) components that might be causing the problem/s. You haven't mentioned whether you removed your Vectorworks User Folder which is the most common cause of problems. Removing (not deleting, if you have stuff in it you need to keep) is a crucial factor. I would: Reinstall Vectorworks in your usual login, then Run the 'Uninstall' application. (If you have a Vectorworks User Folder with contents you need to keep, choose to keep it, when asked, but you'll need to rename it or move it elsewhere before you install again to rule out this variable). Restart your Mac. IF you have antivirus installed, disable it now. Install Vectorworks again. If installing Vectorworks on another user account had issues too, then that suggests the issue might be caused by either a software conflict (uncommon) or that your operating system needs to be repaired or reinstalled (also rare, but more likely) - which is good to do every now and then anyway.
  8. Hi @pk30system , When posting on the Vectorworks Forum, please ensure that either your signature includes up-to-date info on your hardware, operating system and Vectorworks version, or you include them in your post. This is crucial as they factor in most issues users encounter and the solutions people provide. Regarding the 'forgetful' Resource Manager palette issue will probably be fixed by Resetting Vectorworks Preferences. Restore any custom libraries afterward. Regarding the Error alert; A solution has already been posted for this problem:
  9. Hi @Benson Shaw, I agree with @zoomer's suggestion about Vectorworks not having adequate permissions to save the file. If you have antivirus software installed this makes that possibility almost an absolute. Either way, I suggest you: Duplicate/backup your Vectorworks User Folder, then Download a fresh Vectorworks installer, then Uninstall Vectorworks using the dedicated 'Uninstall' app in the Vectorworks program folder, Be sure to allow the uninstall app to remove your current User Folder, then Disable all antivirus 'real time protection' or similarly named function/service, then Reinstall Vectorworks.
  10. As this is particular to your computer - and as issues of this nature are usually due to file corruptions in the Vectorworks User Folder - here's the likely fix: Reset Vectorworks Preferences - just be sure to abide the linked instructions at the top two 'Back Up your Vectorworks Preferences' before you proceed, just in case you need/want to restore any Favourites or Library files etc.
  11. Hi Elle, Based on this description it sounds like these pallets are docked together as tabs. In the window/palette/area where both the Object Info Palette and the Navigation Palette appear, look along the top edge. Do you see two (or more) small tabs?
  12. Here's some common possible causes/solutions that suit the symptom you're describing: Restart your computer. If the problem persists, Check for 'far out objects.'
  13. Shooting from the hip here. This is very likely to be caused by either: Old graphics card driver. - Update it. Corrupt graphics card drivers. - Do a "Clean" installation using the latest graphics card driver. 'Far out objects.' Here's the solution for this one.
  14. This might be a symptom of 'far out objects.' But before you establish that I suggest you do an acid test to see if this problem is particular to your file/files, like so: Quit Vectorworks, then reopen after 10 seconds. Go: File > New… > 'Create blank document' Create a new object to test. Set it up with the same/necessary parameters to use Data Tags. Create your Sheet Layer Viewport in perspective and test it. Share your results here. If the problem doesn't occur, check for 'far out objects.' If the problem occurs, then it's a bug. Use the link at the bottom of this page to submit it.
  15. @Nina Ivanova, I provide Tech Support for the NZ distributor of Vectorworks. I'm curious to know what turned out to be the issue here. Did you receive a file and determine a cause? Cheers, Jeremy
  16. This function has remained present in every version at least since Vectorworks 2014 when I started using it professionally. NOTE: That this functionality does not extend to backup files. They get one image that doesn't update with subsequent changes. First and foremost, if you're using Vectorworks 2013 on OS X 10.13 (High Sierra) you should know that version of Vectorworks was not written to work on that operating system. This alone could be the reason for this condition, but: If it was working on this operating system before but has stopped working, then you probably need to: Restart your Mac. If that doesn't resolve it; Reset Vectorworks Preferences and if that doesn't resolve it; Uninstall then Reinstall Vectorworks. Irrespective of your use of such an old version of Vectorworks, working on a computer so old will likely mean you miss out on a huge increases in efficiency offered by new hardware and you will probably incur many different time-consuming and frustrating problems trying to keep such an old system useful. If you're using this professionally, there would be very very few circumstances where it didn't make more sense to buy new hardware and keep it current.
  17. Maybe this is Vectorworks checking whether the 'Recent Files' are still available in their last known locations. If Vectorworks is slow to open and servers are involved, I would be looking at what Vectorworks resources/library files are located on the server. They will be either Vectorworks 'User Folders' (strongly discouraged to be anywhere except on the local HD) or 'Workgroup Folders' - folders intended for shared/common Vectorworks resources. There are many operations in Vectorworks that incur access to the files in these folders, including: When Vectorworks loads, including the population of the Resource Manager. Using tools that features the Resource Selector [a focussed version of the Resource Manager]. or user actions that read or write these resources. If the network or the server is slow or busy, Vectorworks speed will be affected. Shared/common files (working files or resource/library files) can perform better when shared via cloud storage solutions because files are then saved on local hard drives (settings permitting).
  18. Hi @ptc, I provide Tech Support For Vectorworks users in New Zealand and the Pacific islands. I've had a couple of users with problems that might match or relate to your situation. Firstly, make sure the graphics card driver you installed is the latest available for your card. The software that might have come in the box or been installed by the store is more often out-of-date. One seeming cause of this condition is leaving Vectorworks open/running for days at a time. - Please comment whether this applies to you. Another possible cause for this behaviour is 'far out objects.' See my dedicated process for verifying and correcting this condition here. Having multiple monitors might also be a factor, but clearly not the only one because otherwise it would affect all users with them. - There will be something particular to your file or Vectorworks installation, hardware or operating system that is conducive to this problem. Experiment and note here: If having one document on each monitor makes any difference. If having only one monitor plugged in makes a difference. It will be important to determine whether you experience this problem: Only with particular files or with all existing files. (This suggests corruption or 'far out objects' are likely cause). With an acid test, where you; Create two 'new blank documents'. (File > New… > 'Create blank document'). Have you migrated your User Folder data from a prior version of Vectorworks. Whether most palettes undocked or not. Are the files 'tabbed' along the top of the main 'Application Window' or in seperate, free-floating windows.
  19. Hi @GabrielaS, Files - any files, whether they are visible to you or not, or handled by you or in the background by the operating system - can become corrupt. (1 in 1500 files are corrupt). If this .dll file is corrupt you might be told it isn't there even if it is present on your computer. Sometimes software uses .dll files that are part of the operating system and sometimes software adds additional .dll files (etc) to a computer so it has what it needs to function. If software installs additional .dll's, uninstalling that software probably won't remove them just in case other software has installed (and needs) them. After a very quick look it seems to me that this .dll is part of the operating system set and therefore uninstalling and reinstalling Vectorworks probably won't help because uninstalling Vectorworks won't remove this (presumably corrupt) .dll. This thread on Microsoft's 'answers' website might be useful, but if you're not comfortable scrutinising the prescription and comments, and following the steps then I suggest you get your IT provider to handle this for you.
  20. Hi @bjoerka, If you have been working fine with this configuration of external monitors and eGPU for a while, based on the nature of this symptom I would suggest that it is a fleeting issue and that it would be resolved by; Restarting just Vectorworks, but if that doesn't work; Restart your computer. And if that still doesn't rectify the problem; Restart the eGPU as well. If the restarting doesn't resolve the issue; If your eGPU came with its own software and/or drivers: Check if an update was applied between when this occurred and the last time you used Vectorworks with this hardware setup. Check if a macOS update was applied between when this occurred and the last time you used Vectorworks with this hardware setup. If either of the above correlate with the start of this problem and if the restarting actions I suggested above don't remedy the problem, then its almost a certainty that the software update has introduced this problem. - If so; Roll back the update (using Time Machine perhaps) and contact the applicable software developer.
  21. The Vectorworks 20XX Updater app has a 'REPAIR' function in the Advanced Menu. I suggest you try running that before Reset Vectorworks Preferences or the lesser, more granular approach below. But if you do discard your User Folder you can reintroduce the folders from your old User Folder into the new default one, but with Vectorworks closed, and one at a time, in order to identify which one contains the corruption. As Zoomer suggested, by temporarily disabling your User Folder, then opening Vectorworks. - If the issues are gone you know it's something in your User Folder to blame. You can also disable individual files in the Settings folder within the User Folder, or the entire Settings folder itself using the same method: Quit Vectorworks Append or prepend the name of the folder or settings file you're checking, with 'old' or 'current' or whatever. Vectorworks will create a new, default one when opened. You can do this with the entire User Folder, or the Settings folder within, or individual settings files within that if you like. If Vectorworks performs better afterward you know a corruption exists in the folder/file you disabled. You can identify the specific file/s down using a process of elimination if you like, but that might take just as long as just setting up your Vectorworks Preferences again. I suggest starting with the User Folder, then if you have a lot of time invested in a custom Workspace, determine if the corruptions are within there too to figure if you need to recreate it. - Many professional users recommend recreating this every year anyway, so as to accommodate or account for new tools, menu commands or workflows enabled by new features etc, but most importantly to account for inevitable corruptions that will occur at some point. (All files/data is prone to corruption. 1 in 1500 files are corrupt).
  22. @amoledo & @Justin Paul, try this lightweight version of the full 'Resetting Vectorworks Preferences' process: In Vectorworks go: Tools > Options > Vectorworks Preferences… In the User Folder tab, click on 'Reveal in Finder' (Mac) or 'Explore…' (Windows) Quit Vectorworks then… In the Finder / File Explorer window you just opened, add something like an 'x' or the word 'old' to the 'Settings' folder's name. Open Vectorworks. If this works, one of your Vectorworks preference files is corrupt. ❗️ Be sure to set up your Vectorworks preferences again to suit your needs. If it doesn't work, quit Vectorworks, change the name back, then try the above process with the 'Workspaces' folder instead.
  23. Hi @scottmoore, It is noteworthy that this behaviour affects some users and not others, so it is possible conditions specific to your file/s, installation or computer could be responsible or at least a factor. Responding to my comment in this similar thread about this might help progress While not a timely solution, things are looking up for rendering performance in the Design Layer: As mentioned by Vectorworks CEO in the Europe Q&A session held during the recent Vectorworks Design Day, RedShift (a 'real time' renderer like Lumion, TwinMotion, Enscape etc) will be built into Vectorworks 2022.
  24. Hi Gustav, I'm curious that this issue has been so consistent and persistent for your throughout these versions and in particular, that it persists in current software when I haven't seen instances of this for a long time. There is a seperate bug I verified and submitted where image fills appear offset in Renderworks mode, but fine in OpenGL. From the way you've worded your comment it doesn't sound like it applies to your instances (but it's worth mentioning it here nonetheless. So; I'm keen to get a copy of the file you demo'd above (or one just like it) so I can test it on my Mac and Windows computers. Can you please upload that here? (Or direct message me with it?) I would also like to know: Are you using a Workspace file migrated from a prior version? Have you tried the Resetting Vectorworks Preferences process? If so, was there any improvement? - If there was but it was temporary, please share those details too.
  25. @thew, I provide technical support for Vectorworks users in New Zealand and that Pacific Islands and have not encountered reports of this issue for so long now that I can't even recall the last time. Same goes for one of the variations of 'Renderworks-mode Viewport goes all-black.'
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