Jump to content
  • 0
catherton

3d view disappears

Question

my whole program is slow and not happy when in 3d mode - when i go to left iso mode my model disappears or is half visible... see the attached - i've tried 6 different files and all are behaving the same.. 

 

i upgraded to vw18 6 days ago but uninstalled it because it wasn't running smoothly and i was in the middle of an important project.. vw17 was running normal till about 24 hours ago...now my vw17 is behaving the same way - 

 

i have checked the unified view tab.. 

 

any ideas???

Screenshot 2018-05-24 17.55.19.png

Share this post


Link to post

16 answers to this question

Recommended Posts

  • 0

Is what you are showing in the pic a 3D view of a cropped viewport? If it is then I am pretty sure this is intended behaviour......

Share this post


Link to post
  • 0

Hard to tell from here but could it be the clip cube? PM the file to me and I check from here if you like.

Share this post


Link to post
  • 0

Have you set your view to unified?

 

 Something similar happened to me and I think that was the issue.

 

Share this post


Link to post
  • 0

markdd have emailed you via the website listed - if you have dropbox i could send you a link ?

 

martin d - yes i have done that - :)

  • Like 1

Share this post


Link to post
  • 0

Dropbox links are fine, but you can also send a PM from this board....

Share this post


Link to post
  • 0

The file you sent me works fine on my installation of VWX2018 SP3. It looks like its incomplete (there is only one design layer) so don't really know how else to trouble shoot for you. There are one or two objects on the Screen Plane which might be confusing things in your file as they are obscuring parts of the model. You should consider turning off "Display Screen Objects" from the Unified View Options and see if that helps things.

 

Otherwise you may have a graphics card problem, but it seems unlikely. I have no info about your computer so can't really help with that. A common fix for older computers and vwx is to alter the graphics settings in preferences to "Good Performance" or "Best compatibility".

 

I am sure many more users here will offer you some further insight. It would be helpful if you added a signature to your profile giving info such as current VWX version and details of the hardware you are using.

 

Sorry not to be more helpful.

 

Mark

Edited by markdd

Share this post


Link to post
  • 0

If you have a "2D" referenced Viewport on a Design Layer with a clip,

it doesn't work better in a 3D View as the Clip Geometry has to be

"Screen Plane" and does not only clip what it should.

 

As far as you said I assume you have just standard (2D) Geometry

on a Design Layer.

If in that case such view problems appeared in the past, it was always either

weak GPU, wrong GPU driver or Geometry far from Origin.

 

Looking at the numbers of your Rulers + Origin Icon non yellow highlighted,

so no shifted User Origin, depending on your File Units,

being already too far from Origin "could" be the problem.

So it is worth to check if it still happens when you center your geometry

on internal Origin.

 

On the other hand it looks like recently there would pop up more and more

cases like yours where users deny any of the potential problems of :

weak GPU, wrong GPU driver or Geometry far from Origin.

 

So there might be indeed a new Bug in VW 2018 SP3 or any new incompatibility

with one of the many most recent OS updates that came because Spectre/Meltdown

and other security issues.

Share this post


Link to post
  • 0

thanks Zoomer - i moved my model closer to the internal origin - only part of the model became visible when in open gl - then vectorworks stopped working and the program closed.. i can't believe that all my files with 3d geometry are behaving like this - 3 days ago all was working fine.. and i haven't downloaded any updates etc 

Share this post


Link to post
  • 0
On 5/24/2018 at 4:20 AM, catherton said:

my whole program is slow and not happy when in 3d mode - when i go to left iso mode my model disappears or is half visible... see the attached - i've tried 6 different files and all are behaving the same.. 


Reply back with the following from your machine, please:
 

 

Share this post


Link to post
  • 0

thanks

Jim w - have attached the dxdiag info

DxDiag.txt

graphics device driver error code 43...looks suspect... but not sure what to do with that...

Share this post


Link to post
  • 0

There seems to be an issue with the graphics driver as you already noticed. At the end there are some Windows Error Reports (WER) of which some are showing that an update may have failed. Depending on your settings Windows 10 may be doing some quiet updates in the background without notification so you may want to check the Windows update history to see if anything got updated (or failed to update) in the past few days, e.g. the display drivers for the on-processor graphics adapter.

 

Share this post


Link to post
  • 0

Feature update to Windows 10, version 1803 (3)

Last failed install attempt on ‎28/‎05/‎2018 - 0x80240034

 

is this my problem? and do you know what i can do about it?

thank you

Share this post


Link to post
  • 0
On 5/26/2018 at 8:33 PM, catherton said:

thanks

Jim w - have attached the dxdiag info

DxDiag.txt

graphics device driver error code 43...looks suspect... but not sure what to do with that...


Yes something is definitely going on with your drivers and we can very likely fix this with a little work.

I see the make of the machine is Lenovo, but could you tell me the model name/number? Usually it will be listed on the device itself, often on the bottom. Something like "Lenovo Legion Y720" The Dxdiag usually states this, but only has a number.

Here are what I would recommend based off some searching on that hardware config that looks like it MIGHT be a B50-70 but if it is significantly different reply back with it instead of following these steps:

On this page:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-b-series-laptops/lenovo-b50-70-notebook/20384/downloads


Scroll down to "Display and Video Graphics" and choose to download the AMD driver. Download it, install it, then restart your machine completely. Launch Vectorworks and check the objects in various files to see if they look the same. If they still look incorrect, run the dxdiag steps AGAIN (dont resent the old run, run the utility again please) and send me the new results.

Share this post


Link to post
  • 0

Thanks JimW   yes it is the B50-70... i have lousy internet and my dongle has 8gig and constantly drops out - the file you suggested to download is 320mb - when i find a connection to handle this i will follow your instructions - and will post again then - 

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

 

7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114

 

© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

×