Hola Juliamelissa, you could seek technical support in Guatemala from our local distributor:
Items S.A.
Avenida Reforma y 13 Calle Esquina Zona 9
Plaza Princess Locales 14 y 15
Guatema
Guatemala
Phone: (502) 2429 0000, (502) 2360 6440
Fax: (502) 2334 0277
Email: ventas@items.com.gt
Web: www.items.com.gt
Para saber m?s sobre la disponibilidad de Vectorworks 2010 en America Latina, por favor visite: http://www.vectorworks.com.br/vw2010esp
NOTE:
if you purchased your Vectorworks license from the US, send me an email with your contact information and we will be more than happy to assist you.
It could be a simple issue,
Saludos
Juan Almansa
Global Support Manager
jalmansa@vectorworks.net
Skype: jalmansamd
Ph: 443-542-0716