Jump to content


Vectorworks, Inc Employee
  • Content Count

  • Joined

  • Last visited

Community Reputation

376 Spectacular


About Gunther

  • Rank

Personal Information

  • Location
    United States

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Curious, if go to your compute's System Preferences > Energy Saver, is the, "Automatic graphics switching" option turned on or off? If it's turned on, try turning it off, restart the computer, make sure the preference remains off and try Vectorworks again.
  2. Closest report I found and I don't suspect the wall is inside a group? Data tag: Cannot attach a data tag object to a wall or a door in wall if they are in a group
  3. I've checked with a couple sources and the output/workflow doesn't seem possible. Let me check with a few others...
  4. @dcEchoHave you since moved to Vectorworks 2019 or is 2018 your current version of Vectorworks? You're welcome to send me the last six digits of your serial number and I'll review the crashes in our database. @michael john williamsI'm also interested in the crashes you've been experiencing. Anything you can duplicate at will, I'm quite interested also. Again, send me the last six digits of your serial number and I'll take a look. That's providing, "Error reporting" is turned on in your Vectorworks Preferences on the Session tab? Thanks!
  5. @WrecktorworksPrivate message sent requesting more information.
  6. Gunther

    Callout Tool

    Thanks for confirming @dtheory! This seems to coincide with an issue we're tracking. It might be worth working for a bit, with the Object Info Palette undocked to see if it helps for now?
  7. Gunther

    Callout Tool

    Those having the issue, could you try undocking the Object Info Palette and see if the issue goes away? Can you also confirm this is a crash or hang (spinning beach ball)?
  8. We're finding the black background appearing in some viewports and Resource Manager thumbnails are caused by the, "Default Compression" option on the Edit tab of the Vectorworks Preferences being set to JPEG, instead of the default, PNG.
  9. @fabricaThanks, I appreciate you giving those tools a quick test! Here's a weird thought, when you have a chance, try using the Drawing Label tool found in the Fundamentals workspace on a sheet layer for comparison.
  10. Through another thread, we also understand you're having issues with a bloated user folder. It's through this thread, we realized your user folder is stored on iCloud. We do not officially support or recommend storing your Vectorworks user folder in iCloud, DropBox, etc. I would be curious to know if the drawing label issue and the bloated userlog file, subside, when the user folder is stored locally for awhile? It sounds like you might have tried this already and would just like to confirm. In regards to the Drawing Label causing a freeze. In a new blank document, can you try inserting a Column and/or Escalator object in a Design Layer, and let us know if you see the same freezing issue? Thanks!
  11. Best to try the IP address of the server as Nicolas suggested. On rare occasion one of my Mac's cannot find the Site Protection Server automatically and using the server's IP address works every time.
  12. Similar to what Jim Kelly suggested, try removing your user preferences and let Vectorworks generate a new set on launch. -On your keyboard, press Command+Shift+G -Type ~/Library then press Go -Go to Application Support > Vectorworks -Drag your 2012 folder from here, to your Desktop as a backup -Try launching Vectorworks 2012, you will be asked to activate your serial number again, if you're serial number begins with, "E" Please keep us updated.
  13. This issue was fixed in Vectorworks 2011 and better tuned in Vectorworks 2012. The issue would happen when the, "Snap to Tangent" option was turned on in the Snapping Palette. I suspect the, "Snap to Tangent" was turned on within the Windows 7 64 bit computer but not your other Windows 32 bit computer.
  14. Hello Everyone. For those of you having performance related problems, please send me your test files so we may investigate further. gunther@vectorworks.net To mail large files, compress the files first. Feel free to use something like, www.yousendit.com also. 1. Prior to sending the file, save the file at the point where the performance issue is happening. Meaning, if a particular sheet layer is having the problem, save the document with that sheet active. 2. Please provide detailed steps, on how to duplicate the problem once the file is opened 3. Let us know about your hardware. If you run dual monitors, what sizes? Thanks for your help Everyone! Gunther Nemetschek Vectorworks, Inc.
  15. Gary, do you have iPoint.exe installed? Please see the following: www.formz.com/forum2/messages/16/18142.html?1169672089


7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114


© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

  • Create New...