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Gunther

Vectorworks, Inc Employee
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About Gunther

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    United States

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  1. Gunther

    Vectorworks is REALLY SLOW lately!

    @WrecktorworksPrivate message sent requesting more information.
  2. Gunther

    Callout Tool

    Thanks for confirming @dtheory! This seems to coincide with an issue we're tracking. It might be worth working for a bit, with the Object Info Palette undocked to see if it helps for now?
  3. Gunther

    Callout Tool

    Those having the issue, could you try undocking the Object Info Palette and see if the issue goes away? Can you also confirm this is a crash or hang (spinning beach ball)?
  4. We're finding the black background appearing in some viewports and Resource Manager thumbnails are caused by the, "Default Compression" option on the Edit tab of the Vectorworks Preferences being set to JPEG, instead of the default, PNG.
  5. Gunther

    drawing labels = spinning ball

    @fabricaThanks, I appreciate you giving those tools a quick test! Here's a weird thought, when you have a chance, try using the Drawing Label tool found in the Fundamentals workspace on a sheet layer for comparison.
  6. Gunther

    drawing labels = spinning ball

    Through another thread, we also understand you're having issues with a bloated user folder. It's through this thread, we realized your user folder is stored on iCloud. We do not officially support or recommend storing your Vectorworks user folder in iCloud, DropBox, etc. I would be curious to know if the drawing label issue and the bloated userlog file, subside, when the user folder is stored locally for awhile? It sounds like you might have tried this already and would just like to confirm. In regards to the Drawing Label causing a freeze. In a new blank document, can you try inserting a Column and/or Escalator object in a Design Layer, and let us know if you see the same freezing issue? Thanks!
  7. Gunther

    [ot] network license problems

    Best to try the IP address of the server as Nicolas suggested. On rare occasion one of my Mac's cannot find the Site Protection Server automatically and using the server's IP address works every time.
  8. Gunther

    OSX 10.8 Mountain Lion Support

    Similar to what Jim Kelly suggested, try removing your user preferences and let Vectorworks generate a new set on launch. -On your keyboard, press Command+Shift+G -Type ~/Library then press Go -Go to Application Support > Vectorworks -Drag your 2012 folder from here, to your Desktop as a backup -Try launching Vectorworks 2012, you will be asked to activate your serial number again, if you're serial number begins with, "E" Please keep us updated.
  9. Gunther

    Problem with snapping a line to poly

    This issue was fixed in Vectorworks 2011 and better tuned in Vectorworks 2012. The issue would happen when the, "Snap to Tangent" option was turned on in the Snapping Palette. I suspect the, "Snap to Tangent" was turned on within the Windows 7 64 bit computer but not your other Windows 32 bit computer.
  10. Gunther

    Vectorworks 2011 = SLOOOW!!

    Hello Everyone. For those of you having performance related problems, please send me your test files so we may investigate further. gunther@vectorworks.net To mail large files, compress the files first. Feel free to use something like, www.yousendit.com also. 1. Prior to sending the file, save the file at the point where the performance issue is happening. Meaning, if a particular sheet layer is having the problem, save the document with that sheet active. 2. Please provide detailed steps, on how to duplicate the problem once the file is opened 3. Let us know about your hardware. If you run dual monitors, what sizes? Thanks for your help Everyone! Gunther Nemetschek Vectorworks, Inc.
  11. Gary, do you have iPoint.exe installed? Please see the following: www.formz.com/forum2/messages/16/18142.html?1169672089
  12. Gunther

    Disappearing Drawings, is the a bug? 2008

    This is a known bug. I believe this happens when you drag-n-drop files on to VectorWorks. You may have better success going to File > Open. Gunther
  13. Gunther

    Resource Browser Filenames Garbled

    Please ignore my last question. The simple act of adding resources, closing and reopening VectorWorks is duplicating the problem for me. Initially, the names appear correct in the Resource Browser. Its only after the application is later re-opened that the problem appears to be encounted. I have submitted a bug for our engineers to investigate. Thanks!
  14. Gunther

    Resource Browser Filenames Garbled

    Have any of you by chance renamed the VectorWorks 2008 application file? If so, rename it back to, "VectorWorks 2008" and see if the problem goes away.
  15. Gunther

    SP 2 Will NOT Print

    We are in the process of investigating the printing problem on Windows. For now, if you turn of the GDI + Image option on the Display tab of the VectorWorks Preferences, you will be able to print. Gunther

 

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