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Gunther

Vectorworks, Inc Employee
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  1. We have been able to duplicate the bug internally, though have been unsuccessful resolving the issue thus far.
  2. Unfortunately, this is a current system limitation and the line thickness requires a range between 0.03 and 6.48mm. I can definitely submit an enhancement request for future consideration. Making changes in this area may have larger ramifications and not as simple as adjusting the values. Careful considerations will have to be made. Curious, for what type of lasers are you creating output? The laser/software specifically requires .025mm line thickness? What kind of file are you exporting?
  3. @mjmThis is a known issue with some laptop users. You'll want to turn off Automatic graphic switching in your Battery settings for now.
  4. I believe this may be fixed in a future update. In the meantime, check the Computer's Regional settings. You may encounter this issue if the regional settings are set to, English (World) and English (Europe).
  5. Are you able to Sign-In, in the upper-right of Vectorworks, once the application has launched? If no, what happens? Is this 2022 SP2.1? Mac or Windows?
  6. Hmm, interesting. Are there any special characters in the name of the harddrive?
  7. We have a report where installing to an external drive, "Mac Data" fails, however, "Mac_Data" succeeds. Perhaps its different for internal drives? @Tismacfan.Does this computer have two drives by chance, one smaller drive for the OS and a larger drive for everything else?
  8. Does the name of the hard drive, have a space in its name? Try removing any spaces and see if that resolves the issue?
  9. @Tismacfan.Can you share a video? We received a similar report yesterday from a macOS 11.6 user and this may have nothing to do with Monterey, maybe just M1?
  10. Some users are reporting Vectorworks' main menu stops responding, mostly seen on laptops. Simply closing and reopening the lid, can temporarily correct the issue or going to your computer's System Preferences > Battery and turn off, "automatic graphics switching", then restart the computer.
  11. If you're having issues with the main Vectorworks menu not functioning, closing and reopening the laptop lid, can temporarily resolve the issue. You can also try going to your computer's System Preferences > Battery and turn off, "automatic graphics switching", then restart the computer. This is something we're continuing to investigate and test possible resolutions.
  12. Wesley, I'll contact you off the list to gather some additional information.
  13. There are indications that macOS 12.1 resolves the multiple monitor issue, where the SaveAs and Export dialogs failed to display in Vectorworks 2021/2022. Some Adobe products were having the same issue. Waiting for further confirmation from the Vectorworks community, as we were unable to duplicate in-house.
  14. We're hearing rumbles that the public release of Monterey macOS 12.1, may resolve the SaveAs and Export dialogs, failing to display issue in Vectorworks 2021/2022. If you update to mac OS 12.1, please keep us updated. Pulled from another article on the subject: Adobe listed this same problem with Photoshop, Illustrator, and InDesign: “Sometimes the Save, Save As, and Export dialogs may not appear when an external display (via a USB-C Thunderbolt cable) or an iPad (via Sidecar) is plugged in. To display the dialogs, temporarily unplug the external display or sidecar. "
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