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Gunther

Vectorworks, Inc Employee
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  1. I have found a couple bug reports related to crashing on close on Win 10. However, they were not associated with the issue we're researching in this thread and more related to web palettes in Vectorworks, like Sign-In, BIM Object, Import Mosa Pattern, Import mtextur.
  2. I have not seen this myself, nor received similar reports, at this point. Let me ask around...
  3. It's possible, a Windows StartUp application is causing the issue? Type, "Startup Apps" in the search field of your Windows Taskbar to gain access. I would try disabling a few items at a time, restart the computer, try Vectorworks again. If Vectorworks still crashes, re-enable items you turned off earlier, then disable more StartUp items, until you’ve exhausted the list. We have found for example, the application, “NZXT CAM” running, causes Vectorworks to crash when switching workspaces, tearing off palettes and resizing the application window. "NZXT CAM" adds an overlay to your screen, so possibly, other applications that add an overlay might be at play here? Let us know if you discover an application that might be conflicting with Vectorworks. We are continuing to investigate the issue and may be able to work around the problem as we learn more.
  4. The, "NZXT CAM" application was just an example, I don't expect you'll have it installed.
  5. One of our distributors has reported the same issue on Dell Alienware laptops. They found that uninstalling the, "Dell Command Center" App and "Dell Support Assist" App resolved the issue. I was hesitant in asking you to uninstall, as I don't know what's required to restore these applications for future use? @Ryan GannWere you able to disable these applications or did you uninstall these applications? It's also possible, a Windows StartUp application is causing the issue. Type, "Startup Apps" in the search field of your Windows Taskbar to gain access. I would try disabling a few items at a time, restart the computer, try Vectorworks again. If Vectorworks still crashes, re-enable items you turned off earlier, then disable more StartUp items, until you’ve exhausted the list. We have found for example the application, “NZXT CAM” running, causes Vectorworks to crash when switching workspaces, tearing off palettes and resizing the application window. "NZXT CAM" adds an overlay to your screen, so possibly, other applications that add an overlay might be at play here?
  6. This appears to be a Dell Alienware computer, correct? If so, see if there's a way to temporarily, disable the, "Dell Command Center" App and "Dell Support Assist" App and see if the crashing goes away.
  7. @Sam Williams@Ryan Gann Are either of these Dell laptops by chance? Additionally, do you have any 3rd party applications running that are part of Windows StartUp? If so, I would try disabling a handful at a time, restart the computer, try Vectorworks again. If Vectorworks still crashes, re-enable items you turned off earlier, then disable more StartUp items, until you’ve exhausted the list. We have found for example the application, “NZXT CAM” running, causes Vectorworks to crash when switching workspaces, tearing off palettes and resizing the application window.
  8. Still no movement on my bug either and I'm finding others too. VB-165016 Texture Previews/Thumbnails Fail in 2020 When Texture is Created or Edited Inside a Symbol VB-168501 KLS: Edit texture fails In edit symbol mode I haven't checked in 2022 yet.
  9. Curious, if go to your compute's System Preferences > Energy Saver, is the, "Automatic graphics switching" option turned on or off? If it's turned on, try turning it off, restart the computer, make sure the preference remains off and try Vectorworks again.
  10. Closest report I found and I don't suspect the wall is inside a group? Data tag: Cannot attach a data tag object to a wall or a door in wall if they are in a group
  11. I've checked with a couple sources and the output/workflow doesn't seem possible. Let me check with a few others...
  12. @dcEchoHave you since moved to Vectorworks 2019 or is 2018 your current version of Vectorworks? You're welcome to send me the last six digits of your serial number and I'll review the crashes in our database. @michael john williamsI'm also interested in the crashes you've been experiencing. Anything you can duplicate at will, I'm quite interested also. Again, send me the last six digits of your serial number and I'll take a look. That's providing, "Error reporting" is turned on in your Vectorworks Preferences on the Session tab? Thanks!
  13. @WrecktorworksPrivate message sent requesting more information.
  14. Gunther

    Callout Tool

    Thanks for confirming @dtheory! This seems to coincide with an issue we're tracking. It might be worth working for a bit, with the Object Info Palette undocked to see if it helps for now?
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