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Gunther

Vectorworks, Inc Employee
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Everything posted by Gunther

  1. Gunther

    Memory Matters

    @dcEchoHave you since moved to Vectorworks 2019 or is 2018 your current version of Vectorworks? You're welcome to send me the last six digits of your serial number and I'll review the crashes in our database. @michael john williamsI'm also interested in the crashes you've been experiencing. Anything you can duplicate at will, I'm quite interested also. Again, send me the last six digits of your serial number and I'll take a look. That's providing, "Error reporting" is turned on in your Vectorworks Preferences on the Session tab? Thanks!
  2. Gunther

    Vectorworks is REALLY SLOW lately!

    @WrecktorworksPrivate message sent requesting more information.
  3. Gunther

    Callout Tool

    Thanks for confirming @dtheory! This seems to coincide with an issue we're tracking. It might be worth working for a bit, with the Object Info Palette undocked to see if it helps for now?
  4. Gunther

    Callout Tool

    Those having the issue, could you try undocking the Object Info Palette and see if the issue goes away? Can you also confirm this is a crash or hang (spinning beach ball)?
  5. We're finding the black background appearing in some viewports and Resource Manager thumbnails are caused by the, "Default Compression" option on the Edit tab of the Vectorworks Preferences being set to JPEG, instead of the default, PNG.
  6. Gunther

    drawing labels = spinning ball

    @fabricaThanks, I appreciate you giving those tools a quick test! Here's a weird thought, when you have a chance, try using the Drawing Label tool found in the Fundamentals workspace on a sheet layer for comparison.
  7. Gunther

    drawing labels = spinning ball

    Through another thread, we also understand you're having issues with a bloated user folder. It's through this thread, we realized your user folder is stored on iCloud. We do not officially support or recommend storing your Vectorworks user folder in iCloud, DropBox, etc. I would be curious to know if the drawing label issue and the bloated userlog file, subside, when the user folder is stored locally for awhile? It sounds like you might have tried this already and would just like to confirm. In regards to the Drawing Label causing a freeze. In a new blank document, can you try inserting a Column and/or Escalator object in a Design Layer, and let us know if you see the same freezing issue? Thanks!
  8. Gunther

    [ot] network license problems

    Best to try the IP address of the server as Nicolas suggested. On rare occasion one of my Mac's cannot find the Site Protection Server automatically and using the server's IP address works every time.
  9. Gunther

    OSX 10.8 Mountain Lion Support

    Similar to what Jim Kelly suggested, try removing your user preferences and let Vectorworks generate a new set on launch. -On your keyboard, press Command+Shift+G -Type ~/Library then press Go -Go to Application Support > Vectorworks -Drag your 2012 folder from here, to your Desktop as a backup -Try launching Vectorworks 2012, you will be asked to activate your serial number again, if you're serial number begins with, "E" Please keep us updated.
  10. Gunther

    Problem with snapping a line to poly

    This issue was fixed in Vectorworks 2011 and better tuned in Vectorworks 2012. The issue would happen when the, "Snap to Tangent" option was turned on in the Snapping Palette. I suspect the, "Snap to Tangent" was turned on within the Windows 7 64 bit computer but not your other Windows 32 bit computer.
  11. Gunther

    Vectorworks 2011 = SLOOOW!!

    Hello Everyone. For those of you having performance related problems, please send me your test files so we may investigate further. gunther@vectorworks.net To mail large files, compress the files first. Feel free to use something like, www.yousendit.com also. 1. Prior to sending the file, save the file at the point where the performance issue is happening. Meaning, if a particular sheet layer is having the problem, save the document with that sheet active. 2. Please provide detailed steps, on how to duplicate the problem once the file is opened 3. Let us know about your hardware. If you run dual monitors, what sizes? Thanks for your help Everyone! Gunther Nemetschek Vectorworks, Inc.
  12. Gary, do you have iPoint.exe installed? Please see the following: www.formz.com/forum2/messages/16/18142.html?1169672089
  13. Gunther

    Disappearing Drawings, is the a bug? 2008

    This is a known bug. I believe this happens when you drag-n-drop files on to VectorWorks. You may have better success going to File > Open. Gunther
  14. Gunther

    Resource Browser Filenames Garbled

    Please ignore my last question. The simple act of adding resources, closing and reopening VectorWorks is duplicating the problem for me. Initially, the names appear correct in the Resource Browser. Its only after the application is later re-opened that the problem appears to be encounted. I have submitted a bug for our engineers to investigate. Thanks!
  15. Gunther

    Resource Browser Filenames Garbled

    Have any of you by chance renamed the VectorWorks 2008 application file? If so, rename it back to, "VectorWorks 2008" and see if the problem goes away.
  16. Gunther

    SP 2 Will NOT Print

    We are in the process of investigating the printing problem on Windows. For now, if you turn of the GDI + Image option on the Display tab of the VectorWorks Preferences, you will be able to print. Gunther
  17. Peter, I believe you can just get away with turning it off. Uninstalling is not necessary. Let us know how it goes. Gunther
  18. Peter and others, I noticed that some of you are using NVIDIA video cards. There's an application called, "NVIDIA Desktop Manager" or similar, that is distributed with many if not all recent video cards. If you currently have the Desktop Manager running in the background while drawing in VectorWorks, please disable/close the application. The Desktop Manager has been known to cause random crashes in VectorWorks 12. Let us know if you have the Desktop Manager running and if turning off the application helped. Gunther Quality Assurance Nemetschek North Ameria
  19. Hello Nicholas. Could you tell us if you are connecting to the LaCie Ethernet Disk Raid 2 server with SMB or AFP? If connected using SMB, try connecting using AFP and see if the problem goes away. Please let us know either way. Thanks! Gunther Nemetschek North America
  20. Gunther

    Silent Bug Listing

    This has been fixed as of today, 5/10/07. Regards, Gunther Miller Quality Assurance Nemetschek North America
  21. Gunther

    VW 12.5.1 Font Issues...?

    Hello Tom. We?d like to gain some more information and test files if possible. Unfortunately, having a test file where the problem has already occurred will not help us. -Do you have any files where this problem can be duplicated at will or does the occurrence seem random? -When you see the problem, is the file being opened in VectorWorks 12.5.1 for the first time or has it been opened/saved in a previous version of VectorWorks 12? -The font that was changed, is this a system font that comes with Win XP or was it purchased separately (perhaps coming with another application)? Thanks for any additional information you might be able to provide. Regards, Gunther Quality Assurance Nemetschek North America
  22. Gunther

    Missing Resource Browser

    I suspect the Resource Browser is appearing behing the Object Info Palette. After you attempt to activate the Resource Browser, it actually closes the palette. It appears to do nothing because you're not aware that its actually hiding behind the Object Info Palette. Could you verify that the Resource Browser is indeed appearing behind the Object Info Palette? Thanks! Quality Assurance Nemetschek North America
  23. Gunther

    "Fixed Bugs.htm" for 12.0.1 ... where is it?

    The reference to the, "Fixed Bugs.htm" file should have not been included in the documentation. The, "Fixed Bugs.htm" file was removed for VectorWorks 12.0.0 and 12.0.1. Our current method for generating the document often produced limited information that was not beneficial to our users. For now, the document is not available. Gunther Miller Quality Assurance Nemetschek North America
  24. Gunther

    Vectorworks 11.5 repeated crashes

    Nemetschek North America has identified and resolved an important stability problem which affects all Windows users running any VectorWorks 11.5 product. Under certain operating conditions this problem can result in random crashes on Windows machines. We are releasing this service pack to fix the problem. This single download will update all English-language VectorWorks 11.5 products (ARCHITECT, LANDMARK, SPOTLIGHT, MECHANICAL, VectorWorks, and RenderWorks) to version 11.5.0(40462). If you are currently using a version of VectorWorks prior to 11.5.0, you must first install 11.5.0 before using this updater. The download is available from the following location: http://www.nemetschek.net/downloads/vectorworks/index.html#servicepack
  25. Gunther

    11.5 Crashing and burning

    Nemetschek North America has identified and resolved an important stability problem which affects all Windows users running any VectorWorks 11.5 product. Under certain operating conditions this problem can result in random crashes on Windows machines. We are releasing this service pack to fix the problem. This single download will update all English-language VectorWorks 11.5 products (ARCHITECT, LANDMARK, SPOTLIGHT, MECHANICAL, VectorWorks, and RenderWorks) to version 11.5.0(40462). If you are currently using a version of VectorWorks prior to 11.5.0, you must first install 11.5.0 before using this updater. The download is available from the following location: http://www.nemetschek.net/downloads/vectorworks/index.html#servicepack

 

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