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Gunther

Vectorworks, Inc Employee
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Everything posted by Gunther

  1. Some users are reporting Vectorworks' main menu stops responding, mostly seen on laptops. Simply closing and reopening the lid, can temporarily correct the issue or going to your computer's System Preferences > Battery and turn off, "automatic graphics switching", then restart the computer.
  2. If you're having issues with the main Vectorworks menu not functioning, closing and reopening the laptop lid, can temporarily resolve the issue. You can also try going to your computer's System Preferences > Battery and turn off, "automatic graphics switching", then restart the computer. This is something we're continuing to investigate and test possible resolutions.
  3. Wesley, I'll contact you off the list to gather some additional information.
  4. There are indications that macOS 12.1 resolves the multiple monitor issue, where the SaveAs and Export dialogs failed to display in Vectorworks 2021/2022. Some Adobe products were having the same issue. Waiting for further confirmation from the Vectorworks community, as we were unable to duplicate in-house.
  5. We're hearing rumbles that the public release of Monterey macOS 12.1, may resolve the SaveAs and Export dialogs, failing to display issue in Vectorworks 2021/2022. If you update to mac OS 12.1, please keep us updated. Pulled from another article on the subject: Adobe listed this same problem with Photoshop, Illustrator, and InDesign: “Sometimes the Save, Save As, and Export dialogs may not appear when an external display (via a USB-C Thunderbolt cable) or an iPad (via Sidecar) is plugged in. To display the dialogs, temporarily unplug the external display or sidecar. "
  6. No, I don't believe the two are related, even it multiple displays are being used.
  7. Difficult to say at this point and something to consider.
  8. We have been unable to duplicate in-house, making this issue difficult to resolve at the moment. We may contact you off the list for more information.
  9. Do you use a second display or eGPU? If so, does disconnecting the second display or eliminating the eGPU resolve the issue?
  10. @strYes, I have worked with a couple users from the forum independently and turning off, "automatic graphics switching" has help them also. Thanks for the additional confirmation!
  11. This is the first I've heard of this issue. I gave this some quick testing and was unable to duplicate. I checked on design layers, rotated plan, sheet layers, viewport annotations, inside multiple views, and whiled editing a group/symbol. Can you tell us more about your setup? What Mac are you running and video card if it applies. If you run multiple monitors, do you see the same issue when using a single monitor?
  12. Excellent @maxwellmeek! Thank you for trying and this gives us a great starting point for our investigation.
  13. @maxwellmeekOut of curiosity, could you temporally set the Language and Region operating system option to, "English (United States) restart the computer if necessary and see if it resolves the issue? Thanks!
  14. @maxwellmeekCould you tell us what Language & Region setting you're using on Windows?
  15. The driver update could be suspect, though odd you would be crashing in the same manner of resizing the windows. You should be able to roll back the driver, to see if it makes a difference? We now have a Knowledge Base article on the subject. It may be necessary to uninstall the applications causing the conflict vs. disabling the application.
  16. @Wildcard77If this is specifically with Vectorworks 2021, yes, and should be resolved in a later update.
  17. What if you switch focus from Vectorworks, to another application or click the desktop then make Vectorworks active again? Does this restore functionality, like closing and opening the laptop?
  18. I asked Don Seidel to test removing his user folder, allowing Vectorworks to create a new folder on launch, which appears to have resolved his issue.
  19. Any chance unchecking the, "Subset Font" option in the Export PDF dialog helps?
  20. I have found a couple bug reports related to crashing on close on Win 10. However, they were not associated with the issue we're researching in this thread and more related to web palettes in Vectorworks, like Sign-In, BIM Object, Import Mosa Pattern, Import mtextur.
  21. I have not seen this myself, nor received similar reports, at this point. Let me ask around...
  22. It's possible, a Windows StartUp application is causing the issue? Type, "Startup Apps" in the search field of your Windows Taskbar to gain access. I would try disabling a few items at a time, restart the computer, try Vectorworks again. If Vectorworks still crashes, re-enable items you turned off earlier, then disable more StartUp items, until you’ve exhausted the list. We have found for example, the application, “NZXT CAM” running, causes Vectorworks to crash when switching workspaces, tearing off palettes and resizing the application window. "NZXT CAM" adds an overlay to your screen, so possibly, other applications that add an overlay might be at play here? Let us know if you discover an application that might be conflicting with Vectorworks. We are continuing to investigate the issue and may be able to work around the problem as we learn more.
  23. The, "NZXT CAM" application was just an example, I don't expect you'll have it installed.
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