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Adam Robinson

Vectorworks, Inc Employee
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About Adam Robinson

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  1. Adam Robinson

    Windows GPU-1 Not Working

    Within the NVIDIA control panel, do you have the option to add a program called CineRenderNEM? If so, try adding that as that's the driver we use. Make sure to add the version which is located within your current version of Vectorworks' program folder.
  2. Adam Robinson

    Windows GPU-1 Not Working

    Hi @Sherriff, This will most likely be down to the settings in your NVIDIA control panel. Please try the following: Right click on desktop > NVIDIA Control Panel > Configure Surround, PhysX (might be PhysX settings) > set the Processor to your GTX card > Apply > Manage 3D settings > Program Settings > if Vectorworks 2020 isn't in the drop down menu click Add > select Vectorworks 2020 > Add Selected Program > Apply. I hope this helps you.
  3. Adam Robinson

    Mac Mini for Vectorworks or upgrade Mac Pro?

    Hi @MHBrown, If you try running Vectorworks 2018 on your current Mac Pro then it will most likely crash. Personally I would recommend that you purchase a new Mac. Please make sure that what ever you end up getting meets the system requirements here: https://www.vectorworks.net/sysreq?version=2018
  4. Adam Robinson

    Can't See Anything In Workspace After Updating To VW2020

    Hi @Simon B, Are you able to see your drawing if you click on fit to objects or does it zoom out? Would you be able to send over a copy of this file so that I can investigate the issue.
  5. Adam Robinson

    Floor texture bug by class

    I have now managed to replicate the issue like you have. It seems to depend on when the object is assigned a class. If the object is created with the the class active then it will break however if you create the floor in the none class then assign the floor your newly created class then it seems to work as I first discovered. Here's a link to a video I just made on it: https://cloud.vectorworks.net/links/11e9cef165cf621282270a7c60cb7e10/
  6. Adam Robinson

    Need HELP for Recover OLDS FILES from MCD and VW

    Hi @ligbert, Please try opening these files with your current version of Vectorworks. Vectorworks can open .mcd files. You may however need an earlier version of Vectorworks to do this. If you are unsuccessful in opening the files, please send all the files you require over to your local Vectorworks technical support to get converted.
  7. Adam Robinson

    Floor texture bug by class

    Hi @michaelk, I have tested this and have seen that for whatever reason in VW 2019 when you create a floor in this way only the top part gets a texture. The texture for the bottom and sides get set to none by default. To get around this, I suggest you experiment with slabs or extrudes. I shall notify the engineers of this (VB-164676).
  8. Hi @LarryO, Do you have an example file which you can share so I can test this? Regarding the navigation palette, this could possibly be because you're in the fundimentals workspace. Try going to Tools > Workspaces > Architect. If that doesn't work, try Window > Palettes > Navigation.
  9. Adam Robinson

    My tool sets have disappeared!

    Hi @Randy12, This will be because one of your workspaces has become corrupt. You will need to reset your user folder by doing the following: Close Vectorworks > Finder > Go > hold Alt/Option and click Library > Application Support > Vectorworks > rename 2019 to 2019old > open Vectorworks.
  10. Adam Robinson

    How to Rollback to VW 2019 SP3

    Hi @ghunter, You can downgrade your service pack by going to the Vectorworks 2019 Updater program (Applications/Vectorworks 2019/Vectorworks 2019 Updater) > click Advanced Options > hold Alt/Option and click Change Version > select your desired service pack > OK.
  11. Adam Robinson

    Coping between drawings bug

    If you have one, please can you try disconnecting your external monitor and restart Vectorwroks and try it again. This issue can be caused by external monitors. If this does not work, please contact your local technical support directly.
  12. Adam Robinson

    Coping between drawings bug

    Hi @turnerhoskins, Please can you try drawing something when you go to the file which doesn't react. Does this get drawn on the other file?
  13. Adam Robinson

    Disappearing Walls (also slabs sometimes)

    Hi Julian, I still believe that this is an origin issue. If you don't feel comfortable posting the file here you can either direct message me with the file as I would still like to investigate this issue.
  14. Adam Robinson

    Disappearing Walls (also slabs sometimes)

    Hi @Amorphous - Julian, I have seen this as a symptom of an origin issue (where objects are over 5KM away from the internal origin). Would you be able to post the file so I can take a look?
  15. Adam Robinson

    SP4 - Unstable when exiting from a viewport back to sheet view

    The bug report has been assigned and is being worked on. It has been linked to two other reports.


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