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Adam Robinson

Vectorworks, Inc Employee
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About Adam Robinson

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  1. Hi @willofmaine, Please can you try going to Tools > Options > Vectorworks Preferences > Display > change Navigation Graphics to Good Performance and Compatibility. If that doesn't work, would you be able to share a copy of the file (either here or on a private message) so that I can take a look.
  2. I've found that in a previous file, toggling on and off the Mass Plants option has removed the decimal places from the tag.
  3. Within the NVIDIA control panel, do you have the option to add a program called CineRenderNEM? If so, try adding that as that's the driver we use. Make sure to add the version which is located within your current version of Vectorworks' program folder.
  4. Hi @Sherriff, This will most likely be down to the settings in your NVIDIA control panel. Please try the following: Right click on desktop > NVIDIA Control Panel > Configure Surround, PhysX (might be PhysX settings) > set the Processor to your GTX card > Apply > Manage 3D settings > Program Settings > if Vectorworks 2020 isn't in the drop down menu click Add > select Vectorworks 2020 > Add Selected Program > Apply. I hope this helps you.
  5. Hi @MHBrown, If you try running Vectorworks 2018 on your current Mac Pro then it will most likely crash. Personally I would recommend that you purchase a new Mac. Please make sure that what ever you end up getting meets the system requirements here: https://www.vectorworks.net/sysreq?version=2018
  6. Hi @Simon B, Are you able to see your drawing if you click on fit to objects or does it zoom out? Would you be able to send over a copy of this file so that I can investigate the issue.
  7. I have now managed to replicate the issue like you have. It seems to depend on when the object is assigned a class. If the object is created with the the class active then it will break however if you create the floor in the none class then assign the floor your newly created class then it seems to work as I first discovered. Here's a link to a video I just made on it: https://cloud.vectorworks.net/links/11e9cef165cf621282270a7c60cb7e10/
  8. Hi @ligbert, Please try opening these files with your current version of Vectorworks. Vectorworks can open .mcd files. You may however need an earlier version of Vectorworks to do this. If you are unsuccessful in opening the files, please send all the files you require over to your local Vectorworks technical support to get converted.
  9. Hi @michaelk, I have tested this and have seen that for whatever reason in VW 2019 when you create a floor in this way only the top part gets a texture. The texture for the bottom and sides get set to none by default. To get around this, I suggest you experiment with slabs or extrudes. I shall notify the engineers of this (VB-164676).
  10. Hi @LarryO, Do you have an example file which you can share so I can test this? Regarding the navigation palette, this could possibly be because you're in the fundimentals workspace. Try going to Tools > Workspaces > Architect. If that doesn't work, try Window > Palettes > Navigation.
  11. Hi @Randy12, This will be because one of your workspaces has become corrupt. You will need to reset your user folder by doing the following: Close Vectorworks > Finder > Go > hold Alt/Option and click Library > Application Support > Vectorworks > rename 2019 to 2019old > open Vectorworks.
  12. Hi @ghunter, You can downgrade your service pack by going to the Vectorworks 2019 Updater program (Applications/Vectorworks 2019/Vectorworks 2019 Updater) > click Advanced Options > hold Alt/Option and click Change Version > select your desired service pack > OK.
  13. If you have one, please can you try disconnecting your external monitor and restart Vectorwroks and try it again. This issue can be caused by external monitors. If this does not work, please contact your local technical support directly.
  14. Hi @turnerhoskins, Please can you try drawing something when you go to the file which doesn't react. Does this get drawn on the other file?
  15. Hi Julian, I still believe that this is an origin issue. If you don't feel comfortable posting the file here you can either direct message me with the file as I would still like to investigate this issue.


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