I get an error message every time I quit Vectorworks Architect 2023 or 2024 in MacOS Sonoma

[doug shaffer]

I can't seem to find anyone else on the forum that's dealing with this issue.  Like it says in the subject line, every time I quit VWA 2023 or 2024 I get an error message saying "Vectorworks 202X quit unexpectedly."  I have not noticed that there's any file damage when re-opening the files but it concerns me.  Is this a bug in VW or Sonoma?

 

I have all the latest updates for VW and Sonoma and I'm using a 2019 MacBook Pro.

 

I can copy / paste the "Problem Details and System Configuration" if that would be helpful.  

 

Thanks for any help you can offer -

 

Doug

 

[Pat Stanford]

Since you are on a 2019 machine, I am assuming that VW was already installed when you upgraded the OS.  

 

Have you tried running the VW Updater app in the application folder? Start by choosing the Advanced Option menu on the right and choose Repair and see if that fixes the problem.  If it doesn't, then I would suggest Uninstalling VW and reinstalling. No reason that should work, but there are often mysterious reasons computers don't do what we expect.

 

HTH

[Tobias Kern]

Hi,

 

I noticed the same for me.

 

After my accidental update to Sonoma (I only wanted to download it, but

Sonoma installed it itself= my fault), I have problems by quitting

Vectorworks, even with the new Sonoma update 14.1.

 

Yesterday I installed VW 2024, (release day in Germany)

and I also got crashes by quitting VW.

So VW 2024 got installed after the migration to Sonoma.

 

Vectorworks is the one and only software with crashes like this

after my update to Sonoma!

 

Things I tried:

- permission reset via Terminal

- Repair with Vectorworks Updater

- rebuild of the user-folder

 

Things that I think could still lead to problems for me (completely subjective)

- my User in macOS (maybe I try to a new user)

- my custom Workspace setting

 

Best would be to by a new Mac! 🤣

 

Greetings from Germany
Tobi

[zoomer]

I do not get crashes when quitting VW 2024.

(That was more a Bricscad thing in the past)

 

But I see that VW 2024 will not free the memory when you just close the file ....

I have to close VW first, if that memory is needed for another App.

[doug shaffer]

19 hours ago, Pat Stanford said:

Since you are on a 2019 machine, I am assuming that VW was already installed when you upgraded the OS.  

 

Have you tried running the VW Updater app in the application folder? Start by choosing the Advanced Option menu on the right and choose Repair and see if that fixes the problem.  If it doesn't, then I would suggest Uninstalling VW and reinstalling. No reason that should work, but there are often mysterious reasons computers don't do what we expect.

 

HTH

Thanks Pat -

 

I tried the VW Updater "Repair" function to no avail and uninstalling and reinstalling didn't fix the problem either.  As long as it's not corrupting my files or hurting anything else on my computer I'm not too worried about it.  Just a little concerned.  

 

Doug

[Tobias Kern]

Hi,

 

I tested the following:

Changed the custom Workspace setting to standard Workspace.

 

Now VW 2024 quits without error.

 

I try to rebuild my Workspace I used before and have an eye on the crashes.! 

 

Greetings

Tobi

[Tobias Kern]

Hi,

 

now after my rebuild of my Workspace,

VW close without a crash.

 

Greetings
Tobi

[doug shaffer]

3 hours ago, Tobias Kern said:

Hi,

 

now after my rebuild of my Workspace,

VW close without a crash.

 

Greetings
Tobi

Thanks, Tobi -

 

How do I 'rebuild' my Workspace?  I can't seem to find a command for that. 

 

Doug

[Pat Stanford]

You start with one of the Default Workspaces that ship with VW and add/move commands and tools and add/edit the assigned shortcuts to match your desired configuration.

 

To make it slightly easier to remember what you have, you can go to Tools:Workspaces:Workspaces... , select your custom workspace and then click the Export button and you will get a Text version that lists the commands in each menu, the tools in each palette, and the shortcuts that are associated with them.

 

[Tobias Kern]

Hi,

 

yes, Pat gave the right answer.

Thanks for that!

 

@doug shaffer

Hope this helps you too!

 

Greetings

Tobi

[doug shaffer]

16 hours ago, Pat Stanford said:

You start with one of the Default Workspaces that ship with VW and add/move commands and tools and add/edit the assigned shortcuts to match your desired configuration.

 

To make it slightly easier to remember what you have, you can go to Tools:Workspaces:Workspaces... , select your custom workspace and then click the Export button and you will get a Text version that lists the commands in each menu, the tools in each palette, and the shortcuts that are associated with them.

 

Well, I deleted all of my non-default workspaces and added tools and quick keys as I desire to the default "Architect" workspace but that didn't fix the problem.  Any other thoughts?  Otherwise, I'll wait until VW Update 2 to see if that changes anything.

 

Thanks -

 

Doug

[Pat Stanford]

What happens if you use one of the default workspaces without making any changes to it?

[doug shaffer]

On 10/27/2023 at 3:00 PM, Pat Stanford said:

What happens if you use one of the default workspaces without making any changes to it?

It still crashes.  

 

FYI, I received a message from Juan P. and sent him my serial number and crash report.  I'll let you know what he says.

 

Thanks

[doug shaffer]

26 minutes ago, doug shaffer said:

It still crashes.  

 

FYI, I received a message from Juan P. and sent him my serial number and crash report.  I'll let you know what he says.

 

Thanks

Also, FYI, I tried opening Vectorworks without opening a file but I still get the "Vectorworks 202X quit unexpectedly." message when quitting the application.

[JuanP]

@doug shaffer thank you for the crash report - Our R+D team identified the issue, and the fix will be released in the next Update 2 (Mid/End Nov). 

[doug shaffer]

Thanks, Juan -

 

Just FYI, the same thing happens in VW 2023 which I (and I'm sure many others) still use for older projects. 

 

Doug