[Serial number]

@Tiff Please submit your issue with our education team, here: https://customers.vectorworks.net/forms/support-request-edu

 

Thanks

[Student licence renewal]

@Madhu Solanki Please submit your request via student portal: https://customers.vectorworks.net/forms/support-request-edu

 

thanks 

[VW Losing Its Mind]

@Tom Klaber, can you share the file so I can submit it for testing? 

[Constant crashes on New MacBook Pro M2 Max]

@tvlighterCould you share the crash logs with us? We want to investigate further - Thanks.

[Vectorworks 2023 keep crashing while counting objects]

@Carloprostand Could you send us the crash logs and the file causing the crash? Additional information about what you mean by counting objects and steps to replicate the crash. Also, ensure your Vectorworks version is updated to the latest available SP4. - Thanks

[Image Props/3d Plant symbols]

@ajshrubshallCheck these 2 courses:

 Create Image Props

Create Plants in Vectorworks

And we have more information available at the University.

 

[Installer not working]

@LebPlease contact your local tech support team for troubleshooting instructions : https://www.vectorworks.net/international - thanks

[VW 2023 SP4 crashe son return to the VW screen]

@MWATAny chance you can send us the crash logs, please? Thanks

[Can't active VW on second computer - "...this license has been activated on the maximum number of machines allowed..."]

@hollister design StudioThe license activations have been reset. You should be good now. 

 

[vw23 crashing at printer setup]

@TTEC72Please refer to this article - If the problem persist, please contact tech support via: https://customers.vectorworks.net/forms/support-request

 

[NVIDIA Omniverse Connection]

Implemented in Vectorworks 2023 SP4

[Eyedropper makes VW crash]

@XaverThank you for the crash report. We will look into this, and let me know what happens after trying SP4. _ Thanks

[How do I edit keyboard shortcuts?]

@Minty789 Depending on the shortcut, some can be modified via the Workspace editor, some via Preferences, or some cannot be modified. I think this document may be able to help in your case.

https://app-help.vectorworks.net/2023/eng/assets/docs/VWKeyboardShortcuts.pdf

[Cannot Return a Borrowed License]

@TKOplease contact uktech@vectorworks.net for troubleshooting steps - Thanks

[DWG import to specific existing design layer]

@cwojo23Some additional info from our online HELP

[Vectorworks Windows 10 Dark Mode]

It's coming - https://www.vectorworks.net/en-US/public-roadmap

 

[Exporting VW2023 files to VW2017]

@Cadplan ArchitectureNot really. You will need to export the file from 2023 to 2022 at least, and then you can export back to version 2017. 

[Can someone convert a 2023 file to a 2021 file for me please?]

@MaiwanPlease contact your local support with this request. https://www.vectorworks.net/international

[hyperlink in spreadsheets?]

@jnrSome additional info about Hyperlinks

[.las & .laz import problem with VWX 2023]

@Benson Shawthank you for the additional info and the file/

@jeff princeI reported the issue to our R&D team - Internal tracking # VB-193753 - Thanks

[.las & .laz import problem with VWX 2023]

@jeff prince @Tony Kostreski one of our Landscape architects helped me downloading a .laz file from that page and and importing it in Vectorworks 2023 - see the results. Could you try the file attached and see if you have the same issues. 

 

USGS_LPC_MD_VA_Sandy_NCR_2014_18SUJ325303_LAS_2015.laz

[.las & .laz import problem with VWX 2023]

@jeff princeCould you share the specific file you are having the issues with? - thanks 

[Service Select Support - Add a Ticketing System]

@demetris ktoridesThe only case I see in support is from Sep 2022 related to using a 2023 serial# with Vectorworks 2022 installer, which was replied to. I will contact your sales representative to see if we have anything else pending. I appreciate your patience. 

[Service Select Support - Add a Ticketing System]

@AlistairMYour case was just submitted yesterday case # 00289814 to refer in the future. 

[Can't resize images posted to Forum]

13 minutes ago, Christiaan said:

Have you managed to deploy the update?

At the end, it seems like the issue was not with PHP 8. I reported the issue and filed a bug, so far no update.