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Vectorworks, Inc Employee
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Everything posted by inikolova

  1. Hi Stu, That's great! This is the folder that the app syncs to. Please let me know if you need help with anything else. Best regards, Iskra Nikolova
  2. The file shown contains ~, which is an unsupported character for Vectorworks Cloud Services. If you rename the file, it should sync. However this error should not be preventing other files from syncing properly. So, now try clicking the middle icon from the same menu (The one that looks like a folder and has the logo on it). Do you see all of your files in the location that opens?
  3. We released a re-engineered and re-designed version of the desktop app in September, 2019 so it looks different than what you may have been used to seeing before. It should look like this. Click on the first icon (highlighted in green on my screenshot) to open the status dialog. Do you see any activity or any errors shown there?
  4. Do you have the Vectorworks Cloud Services desktop app running on the machines that you are trying to sync between? Do you see anything on the Status dialog?
  5. Hello @Stu Wilson, I am sorry to hear that you are having trouble with the syncing. Are you seeing empty folders on one machine that are not there on the other? Or are there file differences as well? Is the file list on the cloud (cloud.vectorworks.net) also different from what you see locally? I see that at some point you had a second account. If you have ever logged in with a different account to the Vectorworks Cloud Services desktop app, the Vectorworks Cloud Services folder would be used for whichever account you logged in first. Any other account that you log in with, gets a different folder with the account name as a suffix. Please check your Users folder and look for any other folder that starts with Vectorworks Cloud Services. You can also check which folder that the app is assigned to by going to the app Settings. The path to the local folder will be in the General section. That information would help us narrow down the problem. Best regards, Iskra Nikolova
  6. Hello, I just wanted to post what I found out as to why the VCS Log in command is not shown in the list of “removed menu items (legacy)” in the workspace editor. The reason is that the menu command was completely removed from the application, not just removed from the workspaces. The commands listed in the legacy list are still physically existing in Vectorworks and can be re-added to the workspaces if desired. In this case, the VCS Log in command was not going to be functional at all, if left in the application, therefore it was removed entirely. I hope that helps! Best regards, Iskra Nikolova
  7. This menu item was removed in 2020, so nothing will break now that you have removed it from your workspace. The sign in is now done through the Vectorworks sign in (in the top right corner). If you try to use any of the Cloud menu commands without being signed in, the sign in dialog will appear. I will follow up as to why it is not on the legacy list. Thank you!
  8. The reason why this could be happening is an old workspace that's left over from a previous version. I would make sure that you are using one of the default workspaces that come with Vectorworks 2020. If you are using an old modified workspace you can edit it with the workspace editor to remove the login menu command.
  9. Hi @Sittingducks, I am glad to hear that all is well now. I entered your suggestion into our project tracking tool. We will consider it as we plan for future improvements. Thank you! Best regards, Iskra Nikolova
  10. Hi @jeremyb, I submitted this as a bug to our desktop app engineers and I will post an update when I get a response back. Are you seeing this on OSX 10.11.4? The answers to the questions that @jblock asked you would also be helpful for troubleshooting the issue. Thanks, Iskra Nikolova
  11. @STR, Thanks for posting my answer! I was just searching to find it myself, because I know I have answered the same question before. 🙂 Regards, Iskra Nikolova
  12. Hi Jason, I am sorry to hear that you are continuing to experience problems. We have tested the application quite extensively before releasing. Unfortunately, we have not yet seen the issue you are describing. We will investigate it and release a fix as soon as possible. Reverting to an older version is not very easy and might cause issues as well. I will discuss this option with the team and we will contact you if we need any additional information about your specific environment. I sincerely apologize for the inconvenience this is causing you. Best regards, Iskra Nikolova
  13. Hello, @Sittingducks, We have released the fix for the proxy issue. The new version number is 8.0.803. You can download the new app from here (if due to the connectivity issue, the app is unable to auto-update itself): For Mac: https://cloud.vectorworks.net/download/latest/Mac For Windows: https://cloud.vectorworks.net/download/latest/Windows Please let us know if you continue to experience problems. Regards, Iskra Nikolova
  14. Thank you for your report! We are looking into it.
  15. Hi @sandii, I apologize for the delayed response. Our team has taken a look at the issue, but unfortunately, there is no easy fix for this problem. On Android, the library that we are using to handle PDFs is quite old now and has a lot of restrictions. This issue can be fixed if we change the whole procedure that we are using to handle PDF-s. This is on our list of things to do in the future, but I cannot provide an estimate at this time. Best regards, Iskra Nikolova
  16. Hello Nic, Do you have a Drive Enterprise, or just a free Google Drive with shared login credentials? Vectorworks Cloud Services does not officially support Drive Enterprise, but we can consider this as an improvement in the near future. If you use a free Google Drive with shared credentials, would it solve your problem if you integrate the Google Drive account to your Vectorworks Cloud Services account? However, note that a Google Drive account can be integrated with only one Vectorworks Cloud Services account at a time. If the Google Drive account you would like to use is already associated with another Vectorworks Cloud Services account, that other account will no longer have access to that Google Drive account. To re-integrate, you just need to add the integration back, which in turn would disable the integration on the previous account and so on. I hope this information helps a little bit. Please don't hesitate to ask me any other questions you may have. Regards, Iskra Nikolova
  17. Yes, this is definitely high on our list of priorities!
  18. Just pasting my response to the other thread here to keep everyone in the loop.
  19. Hi @milezee, The file size is not the biggest factor when it comes to handling files in AR mode. What matters more is the polygon count. I see that this model has 19706 faces - see the attached screenshot. I realize that this is a Vectorworks symbol from the library, but it has a lot of faceted geometry. Unfortunately, this type of model cannot be handled by the AR viewer engines at the moment. We are actively looking to find a solution for these types of problems in the future. Best regards, Iskra Nikolova
  20. Hi @milezee, I am sorry to hear that you are having troubles using the AR viewer. Can you please provide more details? What device and OS you are running on? Is Nomad crashing as soon as you enter the viewer, or is it crashing at the point when it is trying to load your model? If it crashes when it is trying to load the model, you can try reducing the size/complexity of the model. I posted some tips on how to do that here:
  21. Thanks for your feedback! We are looking into the possible ways we can make Nomad handle large files. In the meantime, I'd like to offer some tips that you can use to reduce the file size of your models, so they can be handled by Nomad. - Try decreasing the polygon count. Round stair handrails and guardrails have high poly counts. - Use the Simplify mesh command - Export less objects to the .vgx file by making layers and classes invisible. - Use the clip cube to control which parts of the model are exported. - Use lower export quality setting in the Export Web View dialog - affects curved surfaces and quality of textures.
  22. Hi @sandii, I work with the team who develops the Nomad mobile app. We are able to reproduce the problem you are seeing and we will investigate it. I will post an update when it becomes available. Thanks, Iskra Nikolova
  23. Hi @techdef, We investigated the issue that you are reporting. Our logs indicate that the files are synced to the cloud, but the problem is actually happening while trying to download the files on your local computer. It seems that the user running the Vectorworks Cloud Services desktop app does not have write permissions to the Vectorworks Cloud Services folder, or at least parts of it. Please refer to this page: https://support.apple.com/kb/ph25287?locale=en_US and especially the "apply to enclosed items" action. Please let us know if you continue to experience problems after checking your permissions. Regards, Iskra Nikolova
  24. hi @Jan-Burger TROOST, I am not aware of any plans to make the two viewers identical at this time. I will enter it into our tracking system as something consider implementing in the future. Thanks for your feedback! Iskra Nikolova
  25. Hi @Jan-Burger TROOST, Yes, the .vgx file is displayed by different viewers when opened in Nomad versus a browser. Note that you can use the mobile browser on your device, to access the features that the browser viewer provides. Please let me know if you need any additional information. Regards, Iskra Nikolova


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