inikolova

@Andrew Cass, a response from our engineer is that it seems like something has deleted files that are essential for the app to run. One assumption may be an antivirus program. So, we think a re-install should be able to fix the issue, as long as these files don't keep getting deleted.

@jnr, The TXT and TIFF files are beneficial to the Photos to 3D model processing. They include depth and orientation data that aid in object reconstruction. To select the entire folder for processing, you need to be one level up, not iside the folder itself. In your case, you need to be in nomad/Vecotorworks cloud/Files/myfiles/ and tap and hold the "project folder" from the file list. You will see this context menu.

@jnr iOS Nomad was recently redesigned, so the location of the Reality capture tools is easier to discover. Multi-select is not yet added as a feature in the new app, but for Photos to 3D model, you can tap and hold the folder where your photos are (make sure you don't mix photos from different scans in the same folder) and the Photos to 3D model is available as a context menu option. I hope this helps. Please let me know if I can help with anything else about Nomad.

Thanks for tagging me @Pat Stanford. @Andrew Cass Can you please try downloading the latest version of the Cloud Services Desktop app from here https://cloud.vectorworks.net/download/latest/Windows and email me your log files (inikolova@vectorworks.net) if the problem persists? Zip up the entire folder C:\Users\<your username>\AppData\Local\Temp\Nemetschek\Vectorworks Cloud Services\. Thanks, Iskra Nikolova

Hi @Regie, On the computer where you are having the issue, please zip up send me (inikolova@vectorworks.net) your desktop app's log files located at: Mac: ~/Library/Logs/Nemetschek/Vectorworks Cloud Services/ Windows: C:\Users\<your username>\AppData\Local\Temp\Nemetschek\Vectorworks Cloud Services\ This would help us investigate the issue you are seeing. Best regards, Iskra Nikolova

Hi @exhdesigner, Would you please provide some more details as to what you are experiencing and I would be happy to help or investigate further. Best regards, Iskra Nikolova

Hi @Joe Golden ENT, If you don't mind sharing a file with the problematic symbol, please send me an email at inikolova@vectorworks.net (or a personal message on the forum) with a link to the .vwx file, so we can investigate. To me, it seems like an export from Vectorworks problem rather than a viewer problem. Best regards, Iskra Nikolova

@Geoffrey_S, I am sorry, I just realized that I haven't responded to your comment yet. This looks different than the topic of this thread, but if you send me a link to the file that fails to load, we can look into it. You can either send it as a private message here on the forum, or email it to me at inikolova@vectorworks.net. Best regards, Iskra Nikolova

@Takaaki Mizuno, I have experienced some freezing of the file list when navigating in and out of folders as well. I don't think this is related to the update process itself. The team is trying to figure out what is causing it.

@Marno Snyman I hope we will have an app update posted to the AppStore some time next week.

Yes, we are aware of the issue and have a fix already, which we will release soon.

@Christiaan I agree the UI could be improved and I think we will have a good oportunity to tackle this soon, as we are considering support for company folders, and the sharing is a fundamental piece for this project. I would love to hear your feedback.

@zoomer Share link is for public sharing. Anyone who has the link has access. Share adds the shared file/folder to the recipient's Shared with me folder and they are the only ones who can access it. So this is a more private form of sharing.

@Jshay99, We strive to introduce new features and improvements regularly. This rapid pace of development can occasionally result in bugs or unforeseen interactions, despite our best efforts to test thoroughly. Mobile platforms and hardware are constantly changing. Keeping up with these changes while maintaining stability and compatibility is an ongoing challenge. We are committed to istening to your feedback and addressing issues as quickly as possible. Your input helps us prioritize improvements and ensures that Vectorworks Nomad continues to meet your needs. However we are currently facing some challenges with developers availability, which is delaying our next app release, where this issue is already addressed. Thank you for your understanding and support as we work to make the app better with every release.

Hi @Schnoibie005, Thank you for your question. The latest Nomad add does not support landscape mode as the app was just recently redesigned and reengineered. We are preparing to ship a new app version, which has this functionality restored. Thank you for your understanding and I apologize for the inconvenience this has caused you. Best regards, Iskra Nikolova

That is correct! Just to elaborate a bit further: Folders have the Sync and Edit permission in order to enable collaboration workflows, especially Project sharing. Sharing an individual .vwx file and allowing multiple users to open and work on it at the same time would lead to conflict copies.

Yes, there was an issue with the viewer in general, which was fixed today.

@Bertf We are looking into it. I don't believe you did anything wrong. None of my .vcdoc files are loading currently either. There was a deployment this morning and something must have gone wrong.

Hi @Pavol D., I am glad to hear you are finding the new feature useful! Regarding the download option, I think we could make this, but I feel like it may bring dissapointment as the downloaded file would not have everything that the .vcdoc contains. I'd suggest that you make a separate export of what you want to share as a pdf by using the Publish command. We can think of your idea though, as long as we can manage the expectations when the download button is clicked, it may be okay. How do you envision this will be used? Why do you think your collaborators may need to download a PDF, instead of working in the .vcdoc file online? Best regards, Iskra Nikolova

Hi @rudybeuc@gmail.com, This is on our list of future improvements. We understand the importance of working offline and I hope we will have support for it in the near future. The prior Nomad version had support for this, but wasn't perfect either. Since the app just underwent a total redesign and reengineering, we hope to have a better offline support in the upcoming versions.

Hi @Pavol D., I think in your case the .vcdoc may be too big for a mobile browser to be able to handle (goes out of memory while loading). The cloud reviewer has limited capabilities on a mobile browser as well (some features not available), so in general, we recommend opening the file in the Nomad app, by clicking Open in Nomad from the banner, appearing on the top of the page. Please let me know if you may have any other questions. Best regards, Iskra Nikolova

@htt55, I am happy to report that we released a fix for this crash this morning (app version 14.5.2903). I recommend that everyone who experienced this crash clears their local app cache folder, to make sure no side effects remain. Windows: \AppData\Local\Nemetschek\Vectorworks Cloud Services\Cache Mac: /Library/Caches/Vectorworks Cloud Services Delete all the files in this folder or the folder itself. Please let us know if the problem persist or if you have any other issues. Best regards, Iskra Nikolova

Hello @Jiajing @BartH, I am happy to report that we released a fix for this crash this morning (app version 14.5.2903). I recommend that everyone who experienced this crash clears their local app cache folder, to make sure no side effects remain. Windows: \AppData\Local\Nemetschek\Vectorworks Cloud Services\Cache Mac: /Library/Caches/Vectorworks Cloud Services Delete all the files in this folder or the folder itself. Please let us know if the problem persist or if you have any other issues. Best regards, Iskra Nikolova

@Andy Broomell, Thank you for the suggestion! We may not be able to insert the additional metadata, but we can try "guessing" that an image is panoramic, when it has a certain aspect ratio and use the panorama viewer for those images, even if they don't have the metadata. We are considering this solution at this time. Best regards, Iskra Nikolova

I am sorry for the inconvinience, we are still working on a fix for this problem. It has been reported a number of times already and we think we know what is causing it. I hope we will have a solution soon.