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Vectorworks, Inc Employee
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Everything posted by inikolova

  1. Hi @Kaare Baekgaard, In the Cloud Services Desktop app settings, there is an option to select items to sync. This allows you to keep all your files online only and select only items that you are currently working with to sync to your local hard drive. I am glad you were able to recover your files. I hope this helps! Best regards, Iskra Nikolova
  2. Hi @Kaare Baekgaard, Files disappearing for no reason is scary, so I asked our engineers to look at your usage logs to see if they found something wrong. According to the logs, a lot of files and folders were deleted from the web portal today around 12:25 UTC. The deletion requests were made simultaneously and all the deleted items were from the root folder. It looks like you (or someone who may have come into your account possession) selected many (or maybe all) the files/folders in the root folder, and deleted them. Do you recall doing anything on cloud.vectorworks.net? Best regards, Iskra Nikolova
  3. Thanks for the update, Christiaan! I am not able to reproduce an issue with the "Run on startup" setting in the app. Not sure if the Lingon app that you have might have something to do with that? If the System startup setting is doing the trick, that should be good enough. Best regards, Iskra
  4. @Mike D., A new version of the viewer is now available for download in the Customer portal (https://customers.vectorworks.net/downloads). It should no longer crash on launch.
  5. Thanks, @Tim Harland, I'll talk to the team to see if that would be possible. Best, Iskra Nikolova
  6. This is a known crash on the Mac with the 2024 Viewer that was recently resolved. The fix is in the process of being built and released any day now.
  7. Hi @Christiaan, The Vectorworks Cloud Services can be set up to run on startup either from the app settings or from the OS settings. It should not just stop working if you did not manually quit it. I am asking an engineer to review the log files of your app to make sure there is no issue that causes the app to die silently. If such an issue is found, it will be fixed soon. Best regards, Iskra Nikolova
  8. Hi @Tim Harland, Vectorworks Cloud Services supports rendering with referenced files, as long as they can be found. One requirement is that the master and the referenced files must be in the file version of the latest version of Vectorworks - currently 2024. The other requirement is that the Vectorworks file and the referenced files must be uploaded to the same storage - either Vectorworks Cloud Services or an integrated cloud storage such as Dropbox, Google Drive, or One Drive. If you have your Vectorworks file stored in another location (such as a local folder on your computer), you can still do Cloud Publish, and the file is uploaded for processing in the background. I guess your wish is for the Publish command to be able to look for all referenced files and upload them along the main file, is that correct?
  9. Hi @NBarnes, The Vectorworks desktop viewer can open project sharing files as read-only. This would be the best method for viewing the actual Vectorworks files. The people who need this kind of access can be added to the Shared Cloud folder and this folder can be synced to their desktop computer, so they can always have access to the latest version. Both of the above-mentioned only require registration for a free Vectorworks account. Note: There is a known problem with 2024 Vectorworks viewer crashing on Mac, and there should be a fixed version soon. Please let me know if I can help with anything else. Best regards, Iskra Nikolova
  10. @StefanoT Unfortunately, I just heard back from our engineers that this won't be a quick bug fix. I am sorry. We would have to find a way to allow Nomad to open 3D models attached to presentations, or whole presentations in general.
  11. Hi @jbtroost, We are currently working on a VR app for Quest devices. It will have similar features as the Nomad 3D/AR viewer, as it will be using the same file format. Planned release is around mid March 2024. I hope this helps 🙂 Best regards, Iskra Nikolova
  12. Hi @zeno, Yes, we want to support 2D geometry as well, however the specifics of the implementation are not yet clear, so I cannot promise anything at this point. We are currently working on a cloud drawing viewer that is specifically for geometry avalable on sheet layers. It is planned to support viewing BIM data upon object selection as well. Even though a separate team is working on this new viewer, it may affect how things work out for the planar geometry in the 3D viewer. Again, it is too early to be able to say how anything will be for sure, but we are definitely working in this direction. Best regards, Iskra Nikolova
  13. @zeno, Switching between 2D/3D views seamlessly or displaying both, in a BIMx fashion is on our list of improvements. We are currently working on supporting class visibility in the 3D viewer, which is the foundation for being able to support saved views. Saved views may be able to give you what you are looking for. Best regards, Iskra Nikolova
  14. Hi @StefanoT, Thank you for your post! That is correct, the vgx model viewer is not working well on mobile browsers due to technical limitations, so we implemented this page to forward users to viewing the models in Nomad. I think we have missed this case (forwarding to Nomad within a presentation slide). I opened a bug to our team to see if this can be fixed. Unfortunately, Nomad is not able to view whole presentations at this time, but this is on our list for future considerations. You are correct. This is not possible at this time, but I hope the first bullet is a bug that can be fixed. I added this to our list of future improvements. I added this to our list of future improvements as well.
  15. Hello @teresalyons, Please send me a private message with the usernames you are both using to sign into Vectorworks Cloud Services and the log files from both computers and we will try to help you. On Mac, zip up the entire folder: /Users/<username>/Library/Logs/Nemetschek/Vectorworks Cloud Services On Win, zip up this one: C:\Users\<username>\AppData\Local\Temp\Nemetschek\Vectorworks Cloud Services Best regards, Iskra Nikolova
  16. Hi @Oaktown, I just tested Vectorworks remote on both Windows and Mac, and I did not have any issue connecting. Please check this article, it contains a lot of information on how to troubleshoot an inability to connect. https://cloud.vectorworks.net/products/remote/connection_guide/ If you are still unable to connect, I can work with you via personal messages to try to figure it out. Best regards, Iskra Nikolova
  17. Hi @Zsombor, Thanks for your feedback. I just wated to let you know that your wish has been acknowledged and added to our internal system for consideration in the future. Best regards, Iskra Nikolova
  18. Hi @S. Schmidt, I can help you with cloud-related questions or issues. From what you are describing, it seems like you do not have the setting to render out of date viewports prior to export turned on.
  19. @jeff prince @mjm @zoomer Sorry, I meant Vectorworks 2023 SP6 😅. Not yet released, but it will be soon.
  20. @jeff prince Room plan and Photos to 3D are both part of Nomad, but they use different technologies. They are both based on frameworks developed by Apple, and RoomPlan currently doesn't produce textured models. I hope Apple will change this in the future. Some projects can only be scanned by one of the methods, while others can be scanned by more than one. For example a room can be scanned with Room Plan for just a few seconds, but you can also use Photos to 3D to get a textured model. Photos to 3D will give you a detailed texured model. Room Plan will give you a basic model with walls, doors and windows, and some boxes for existing objects in the room (represented by meshes). Room Plan gives you a quick scanning method if existing textures are not of importance. If you require textures, then Photos to 3D is more appropriate. You get a USDZ out of both methods. If you are scanning a large area outdoors, you can't use Room Plan, as it only detects a limited number of architectural objects, like doors, windows, openings, and furniture. Drone images submitted as "Photos to 3D" is more appropriate. Whether you need to scan twice or not really depends on the type of project you are working on and your specific needs. If your project requires textures, and you need to use Photos to 3D, then RoomPlan is probably not going to give you too much benefit on top of it. I hope this answers your question.
  21. @jeff prince, The USDZ import supports textures (Photos to 3D model) with Vectorworks 2024 SP6. I don't think RoomPlan generates textures.
  22. Hi @Tom W., When the Room Plan feature was first released in Nomad, Vectorworks did not support USDZ import. This is the reason we also generated an OBJ. Starting with Vectorworks 2023 SP4, USDZ import is supported, so you can just use the .USDZ in your case. The USDZ file is natively produced on the mobile device so no cloud processing is necessary. However, for the OBJ generation, we have an automatic cloud job that gets submitted upon finishing the scan. Since you didn't have an internet connection at the time of scanning, the job submission failed. It is not getting re-tried upon restoring of the connection. We also do not have a manual way to submit such job as our goal is to be able to transition to the use of USDZ file exclusively. The Help article will be updated to clarify this. I hope this helps. Best regards, Iskra Nikolova
  23. Hi @Kimbo and everyone else on this thread, We have been considering this request for quite a long time now 😅. It is still on our future to-do list. Sending viewport data back into the file you have opened in Vectorworks (or not) at the time the cloud rendering is completed is not an easy engineering problem to solve. There is an easy solution - we can create a copy of your file, but we think this approach is not ideal and it may cause more problems than the one it will solve. After tackling a few other high priority projects, we are planning to devote more time to the ability to get data back from the Cloud into the Vectorworks file. Many other features will benefit from this capability, so it is definitely something we are looking forward to working on. Best regards, Iskra Nikolova
  24. Hello @JHKim, If you are asking about Project Sharing with Cloud Services, you need to use the same Vectorworks version. This is a requirement for Project Sharing in general - not just for Cloud Services, but for other storage providers as well. The Cloud can process older file versions if you plan on exporting files to PDF, Panorama, etc. You can share files with each other regardless of file version, but you won't be able to work simultaneously on the same file. When sharing with your designer, you can just export to v2022 to make sure they can open what you have shared with them. When they share a 2022 version with you, you will be able to open it with Vectorworks 2023. All this sharing can be done via a Cloud shared folder with edit permissions, or via shared links with download-only permissions. Please don't hesitate to contact me if you need more guidance with your setup. Best regards, Iskra Nikolova
  25. @Wesley Burrows, Please send me a private message with a link to your .vwx file (could be a heavily trimmed version of ot with just the parts that are not working) along with the Fonts that are not working and I would be happy to investigate further and see if I can make them work for you. Best regards, Iskra Nikolova
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