VW24 opening, but not displaying the project

[bmarshall9686]

Running on a PC, that is up to date. Open the program, and then file, and the tab is created. Even changes the name, but never actually displays the file. I have run a repair with no luck. 

 

 

 

 

[Pat Stanford]

What happens if you try and create a new blank file?

[bmarshall9686]

1 hour ago, Pat Stanford said:

What happens if you try and create a new blank file?

Sadly that does nothing and I still get this:

[Pat Stanford]

That screen shot is not of a new blank file. It has a file name and you can't name a file until you draw something.

 

Can you post the file you are having trouble with here? Or DM it to me so I can see if it opens on a different machine (or can you test that)?

 

I think you best option right now is to probably uninstall VW and reinstall it and see if that help the situation. Other trouble shooting steps are:

 

Quote

Other standard trouble shooting steps are:

 

1.  Check if the same issue occurs in a new blank document.  If the issue does not exist, import half the layers (with the objects) from the problem file. If the problem exists then you know know it is with that half the layers.  Repeat with a smaller number of layers.  If the problem doesn’t exist import the other half the layers and see if the problem exists.  Sheet Layers can be manually created in the new file and then viewports and objects Copied/Pasted into the new file. Bring Design Layers in before moving the Sheet Layers and Viewports.

 

Run the Vectorworks Updater (in the Vectorworks folder in Applications folder). Click on the Advanced button on the right center and then choose Repair. Let this run and see if it solves the problem.

 

2. In System Preferences click the Reset button at the bottom left.  This will clear everthing in your preferences except your serial number, so you will have to set things back to how you like them. Restart VW and see the problem is fixed.

 

3. Make sure you are not running any "helper" apps that might be interfering with VW.  One way to check is to boot into "Safe Mode".  On a Mac, "Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window. Log in to your Mac. You might be asked to log in again. On either the first or second login window, you should see “Safe Boot” in the menu bar." Check and see if the problem is gone. If not, then quit VW and restart in normal mode. If the problem is solved then check and see what apps are started a boot time that could be causing problems and turn them off. Anti-Virus software is also a potential source of issues.

 

4. In System Preferences:User Folder pane click the Reveal in Finder button to see you user folder in the Finder.  Go back to VW and quit.  Rename your user folder. Restart VW.  It will create a new User folder for you.  Check if the problem is solved.  If it is not, quit VW, delete the new user folder, and change the name back on the original folder.  If the problem is solves then you have to decide what information you need to copy from the original user folder to the new one.

 

5. Uninstall and reinstall VW.

 

[bmarshall9686]

Correct @Pat Stanford, this IS a file that is named. The results with a new file using any template is the same, but I found no need to send additional photos. I have opened this file on another machine, and it opened just fine. 

 

I feel like this has happened before, around the second service pack. I don't recall exactly how to fix it, but I believe it had something to do with the program folders.

[zoomer]

Bottom right in Navigation Palette,

you activated Sheet Layers and it looks the File does not contain some of these,

so nothing to show here.

 

To see the content of Design Layer Space,

activate the Layer Tab and activate Show and Edit All to make all

Layers in Drawing Window. Repeat that for all Classes.

 

[bmarshall9686]

Thanks @zoomer the tabs in the navigation window are for navigation and do not activate between Sheets/Layers/Classes. I just happened to be on this tab when I took the picture. I did go back and verify that show/edit all was selected just in case, but they were already in that position. I so appreciate it, keep those ideas coming! 

[rDesign]

Short of uninstalling and reinstalling Vw as Pat suggested, one last thing to try is to resetting your preferences. 
 

VW KB Article — Resetting Vectorworks Preferences

[bmarshall9686]

Thanks @Pat Stanford and @zoomer, the issue has been resolved. I work on a remote server and someone had removed the monitor it needed, just the way this software works, it's a long story. Thank you both for jumping in, and I wish you the best. 

[Pat Stanford]

Thanks for the update. One more note to stick in my brain for future troubleshooting.