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    Resetting Vectorworks Preferences


    JimW

    In troubleshooting Vectorworks issues, often times you may be instructed to "Reset your Preferences." This procedure is a faster way of restoring Vectorworks back to its completely default settings, without having to reinstall the software entirely. It is sometimes the case that if resetting preferences does not resolve the issue, a reinstall may be required, but this approach is much less invasive and recommended as a first-shot troubleshooting step. These steps will also reset your Vectorworks serial number without needing to first open the software and change it from within the Vectorworks Preferences > Session tab.

    Throughout this article, you may see "Vectorworks 20XX" or "Vectorworks XX", these indicate that the folder or file has a version specific name, so if you had Vectorworks 2013, you would perform the operation on the "2013" folder or file where it states "20XX"
     

    This process will remove your serial number, so be sure to have it available when performing a preference reset so that you can enter it after launching Vectorworks again. You should also CLOSE Vectorworks before performing these steps, and if your serial number begins with an "E", make sure you have internet access at the time of reset. To maintain a copy of your preferences, follow THESE INSTRUCTIONS


    Resetting Preferences works exactly the same across all versions of Vectorworks since Vectorworks 2009. However, each operating system requires a different set of steps to perform the reset. Select your operating system below to see the appropriate steps:

     


    Windows XP:

    Before continuing, close Vectorworks completely.

    1) Click Start > Run and in the dialogue box that pops up, type "regedit" and click Ok. 

    2) On the left hand side of the Registry Editor, you will see a few small icons that look like folders with + or – signs next to them, click all the – signs except the one next to ‘My Computer’, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 

    3) Expand this folder by clicking the + sign to the left of it. Inside you will see a ‘Software’ folder, click on the + sign and expand it as well. 

    4) Scroll down until you see the ‘Nemetschek’ folder, inside you will see a 'Vectorworks XX' folder. Right click on the 'Vectorworks XX' folder and select Delete. 

    5) Scroll down through the window until you see a ‘Vectorworks’ folder. Right click on the Vectorworks folder and select Delete. 

    6) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 

    7) Next click on the + sign to the left of the ‘HKEY_LOCAL_MACHINE’ folder. Inside you will see a ‘Software’ folder, click on the + sign and expand it as well. Scroll down through the window until you see a 'Nemetschek' folder, inside you will see a 'Vectorworks 18' folder, right click on this folder and Delete it. Note there is not a 'VectorWorks' folder under this HKEY. 
     

    NOTE: If you have a 64-bit version of Windows, you may need to also delete the "Vectorworks 18" folder from HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Nemetschek as well. 
     

    8) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 

    9) Delete the '20XX' folder in 'My Computer > C: > Documents and Settings > (YourUsername) > Application Data > Nemetschek > Vectorworks > 20XX'  

     

    NOTE: The Application Data folder may be hidden, so you will need to go to Tools > Folder options and enable "Show hidden Files" from that dialogue box.



    Windows Vista / Windows 7:

    Before continuing, close Vectorworks completely.

    1) Click on the “Windows” button (AKA the Start Button or the “Pearl”)

    2) There will be a small data entry field at the bottom of this menu, right above the button, this is the combines Search and Run window, type in “RegEdit” (without "s) and press enter. 

    3) On the left hand side of the window that pops up, “Registry Editor” you will see a few small icons that look like folders with tiny grey arrows next to them, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 

    4) Expand this folder by clicking the small arrow to the left of it. Inside you will see a ‘Software’ folder, click on the small arrow and expand it as well. 

    5) Scroll down until you see the ‘Nemetschek’ folder, inside you will see a 'Vectorworks XX' folder. Right click on the 'Vectorworks XX' folder and select Delete. Scroll down through the window until you see a ‘Vectorworks’ folder. Right click on the Vectorworks folder and select Delete. 

    6) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 

    7) Next click on the arrow to the left of the ‘HKEY_LOCAL_MACHINE’ folder. Inside you will see a ‘Software’ folder, click on the arrow and expand it as well. Scroll down through the window until you see a 'Nemetschek' folder right click on this folder and Delete it. NOTE: If you have a 64-bit version of Windows, you may need to also delete the "Vectorworks XX" folder from HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Nemetschek as well. 

    8) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders and close the Registry editor.

    9) Delete the "20XX" folder in the "Computer > C: > Users > YourUsername > AppData > Roaming > Nemetschek" folder.
     

    NOTE: The AppData folder may be hidden, so you will need to press "Alt" on your keyboard, then go to Tools > Folder options and enable "Show hidden Files" from that dialogue box.



    Windows 8:

    Before continuing, close Vectorworks completely.

    1) Right click on the bottom left of your desktop, a menu will appear.

    2) Click Run, then type in “ regedit ” (without "s) and press enter. 

    3) On the left hand side of the window that pops up, “Registry Editor” you will see a few small icons that look like folders with tiny grey arrows next to them, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 

    4) Expand this folder by clicking the small arrow to the left of it. Inside you will see a ‘Software’ folder, click on the small arrow and expand it as well. 

    5) Scroll down until you see the ‘Nemetschek’ folder, inside you will see a 'Vectorworks XX' folder. Right click on the 'Vectorworks XX' folder and select Delete. Scroll down through the window until you see a ‘Vectorworks’ folder. Right click on the Vectorworks folder and select Delete. 

    6) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 

    7) Next click on the arrow to the left of the ‘HKEY_LOCAL_MACHINE’ folder. Inside you will see a ‘Software’ folder, click on the arrow and expand it as well. Scroll down through the window until you see a 'Nemetschek' folder right click on this folder and Delete it. NOTE: If you have a 64-bit version of Windows, you may need to also delete the "Vectorworks XX" folder from HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Nemetschek as well. 

    8) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders and close the Registry editor.

    9) Right click on the bottom left of your desktop and choose File Explorer from the menu.

    10) Delete the "20XX" folder in the "C: > Users > YourUsername > AppData > Roaming > Nemetschek" folder.

    NOTE: The AppData folder may be hidden, so you will need to click on the View menu in the File Explorer window and enable "Show hidden Files" in the View Ribbon.
     

     

    Windows 10:
     

    Before continuing, close Vectorworks completely.

     

    1) In the Search Box in the Taskbar, type regedit and press enter.
     

    2) On the left hand side of the window that pops up, “Registry Editor” you will see a few small icons that look like folders with tiny grey arrows next to them, you should see one folder labeled: ‘HKEY_CURRENT_USER’ 

     

    3) Expand this folder by clicking the small arrow to the left of it. Inside you will see a ‘Software’ folder, click on the small arrow and expand it as well. 

     

    4) Scroll down until you see the ‘Nemetschek’ folder, inside you will see a 'Vectorworks XX' folder. Right click on the 'Vectorworks XX' folder and select Delete. Scroll down through the window until you see a ‘Vectorworks’ folder. Right click on the Vectorworks folder and select Delete. 

     

    5) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders. 

     

    6) Next click on the arrow to the left of the ‘HKEY_LOCAL_MACHINE’ folder. Inside you will see a ‘Software’ folder, click on the arrow and expand it as well. Scroll down through the window until you see a 'Nemetschek' folder right click on this folder and Delete it. NOTE: If you have a 64-bit version of Windows, you may need to also delete the "Vectorworks XX" folder from HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Nemetschek as well. 

     

    7) Click on the Minus signs for the 'Software' and 'HKEY_CURRENT_USER' to collapse these folders and close the Registry editor.

     

    8) Right click on the bottom left of your desktop and choose File Explorer from the menu.

     

    9) Delete the "20XX" folder in the "C: > Users > YourUsername > AppData > Roaming > Nemetschek" folder.

     

    NOTE: The AppData folder may be hidden, so you will need to click on the View menu in the File Explorer window and enable "Show hidden Files" in the View Ribbon.



    Mac OS X 10.4 / OS X 10.5 / OS X 10.6

    The preferences, plant database, workspaces (etc.) are located in the HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks > 20XX folder. 

    Before continuing, close Vectorworks completely.

    1) Throw away the “net.nemetschek.vectorworks20XX.plist” file from 'HD > Users > (User's Home Folder) > Library > Preferences' 

    2) Throw away the “ net.nemetschek.vectorworks20XX.plist” file from 'HD > Library > Preferences' 

    3) Throw away the "net.nemetschek.vectorworks.license.20XX.plist" file from 'HD > Users > (User's Home Folder) > Library > Preferences' 

    4) Throw away the "20XX" folder found in 'HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks'


    Mac OS X 10.7 / OS X 10.8 / OS X 10.9 / OSX 10.10 / OSX 10.11
     

    NOTE: On Mac OSX 10.7, OSX 10.8 and OSX 10.9, the Library folder for your User account is hidden. The easiest way to display it is to open Finder, then hold down the alt/option key on your keyboard while clicking "Go" from the menu bar, then selecting "Library" 

     

    The preferences, plant database, workspaces (etc.) are located in the HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks > 20XX folder. 


    Before continuing, close Vectorworks completely.

    1) Throw away the“ net.nemetschek.vectorworks20XX.plist” file from 'HD > Users > (User's Home Folder) > Library > Preferences' 

    2) Throw away the “ net.nemetschek.vectorworks20XX.plist” file from 'HD > Library > Preferences' 

    3) Throw away the "net.nemetschek.vectorworks.license.20XX.plist" file from 'HD > Users > (User's Home Folder) > Library > Preferences' 

    4) Throw away the "20XX" folder found in 'HD > Users > (User's Home Folder) > Library > Application Support > Vectorworks' 

    5) Empty the trash, then reboot your computer. If the trash will not empty because a file is in use, reboot before emptying it again.

    Edited by JimW

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    User Feedback


    Hi @JimW

     

    This article gets a lot of use, so I figure it's worthwhile alerting you to another broken link. The link to 'Backing Up Vectorworks Preferences' at the top goes to ye olde kbase website. Here's the current link - although perhaps you'd prefer to put in links to the platform-specific articles. 

     

    Cheers, 

    Jeremy !

     

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