[Veiwport Styles - Viewport Upgrades?]

@Tom Klaber I don't know the reasons. However, I'm checking with the Roadmap team, and I'll report back.

[2023 - User Experience]

@Matt Overton Great catch (Redshift and Color picker)- I verified with our R&D team and they were able to pushed these 2 new features sooner in 2023. The roadmap will be updated in the coming days. Thanks

[2023 - Entertainment]

At Vectorworks we’re proud of our commitment to designers and engineers, which is why we prioritize improvements that simplify and expedite your workflow. Check out some of the quality and performance improvements we’ve made that focus on your design needs with a preview of what’s to come in Vectorworks 2023.

 

 

[VW doesn't work after activation reset.]

Unfortunately not, could you send the requested info via Direct messaging using the Forum? - thanks

[Transfering custom textures from v student to architect]

@Sandra m as Jeff said, contact tech support at tech@vectorworks.net and we can submit your request.

[2023 - User Experience]

1 minute ago, jeff prince said:

It’s really hard to understand the audio when the background music is so loud and distracting.

I will pass your feedback to our video team - thanks @jeff prince

[VW doesn't work after activation reset.]

@michnov I couldn't find any tech support case under your email address. Please send me your contact information and complete serial # privately or email jalmansa@vectorworks.net and I'll be happy to look into your issue. thanks

 

[2023 - User Experience]

Vectorworks’ mission is to provide design-centered software that does the heavy lifting without pulling you out of your creative space. Check out some of the ways we're committed to giving you the freedom to determine your workflow with a preview of what's to come in Vectorworks 2023.

 

 

[Navigation Graphics in VW2022]

@Stephan S. Any chance that you can provide us the file for testing? jalmansa@vectorworks.net - thanks

[Vectorworks abandoning perpetual licences]

If you still have questions about subscriptions, I'll be happy to answer your questions live. Feel free to schedule some time using the following LINK starting tomorrow until Friday. Looking forward to meeting some of you!

 

[Vectorworks abandoning perpetual licences]

2 minutes ago, twk said:

So things seem a bit clearer since I last read..

1. Service Select   IS NOT THE SAME AS   Subscriptions

2. Service Select = Perpetiual License | ie | When you stop service select you get to keep Vectorworks @ whatever version you've stopped at

3. Subscription = Non Perpetual License | ie | When you stop subscription you lose access to using Vectorworks

That is correct. 

[Vectorworks abandoning perpetual licences]

2 minutes ago, line-weight said:

next year (September 2023) they will not be given a perpetual licence for VW2024. Have I got that right?

You will keep your perpetual license for as long as you keep your Service Select active. 

[2023 - BIM Workflows]

Vectorworks 2023 brings big updates that will accelerate your BIM workflows so you can spend more time designing without getting bogged down by technology. See some of the ways we're committed to improving your everyday workflow with a preview of what's to come.

 

 

 

[Downloads of vectorscript examples are offline]

On 8/5/2022 at 8:55 PM, MarcelP102 said:

The downloads for vectorscript examples are offline, for over a week now. Can this been fixed?

Reporting the issue to our web team - thank you for reporting it.

[Revert back to earlier service pack]

@Tom W. What the repair does is for every file in the Vectorworks installation you have, it will verify that it exists and compare a MD5 hash of the file with what the hash should be. If a file is missing or has different contents (hashes don't match) then it will repair the file by downloading the correct file and copying it in place of the missing or changed file. "Change Version" does the same thing as repair, but instead of the version you have (the value stored in VWVersion.txt), it uses the version you pick and repairs using that. I hope that helps. 

[Vectorworks abandoning perpetual licences]

1 hour ago, P Retondo said:

So, does this mean Service Select can expect poorer service because more users will be impacting the current staff, or does VW plan to staff up?

@P Retondo We have been preparing and investing for this change. Currently, we have three new tech support specialists finishing their training and getting ready to help all our customers, and we are hiring one more for our UK office. 

[Vectorworks abandoning perpetual licences]

3 minutes ago, Kevin McAllister said:

I'm curious whether temporarily adding a licence using the monthly rental option is compatible with Service Select.

 

Additionally, the subscription offering will be enhanced to include all the same premium benefits of Vectorworks Service Select at no additional cost. This means that when you subscribe to Vectorworks, you have access to additional product library content, exclusive training, more Cloud Service storage, and cloud rendering.
 

We will send an email mid-September with instructions on how to access the new Service Select benefits.

[file crashed with Shell Solid command - now it crashes every time I open it...]

@hollister design Studio We were able to replicate the issue. We have submitted it as an issue under VB-189469 - this is an internal number. Thank you for reporting it. I will keep you updated on any changes.

[file crashed with Shell Solid command - now it crashes every time I open it...]

@hollister design Studio Can you replicate the same issue in a new file? Have you restarted lately your computer? Can you share the file with us for further troubleshooting?

[Bug: Refreshing Lighting Instrument Summary Resets Perspective Crop]

1 minute ago, Mike Wood said:

Where should I send it?

You can send it to jalmansa@vectorworks.net

 

Thanks

[How Do I Deactivate A Licence to Reinstall]

@D4ry4n87 Please contact uktech@vectorworks.net for additional support. We will be able to help you. 

[Crashes caused by importing DWG 2021]

@MartinFahrer Is this happening with multiple DWG files? Can you share some for testing? If you can't post the files to the public, email me at jalmansa@vectorworks.net.

[Vectorworks Spotlight educational version]

@ykong222 Please contact your local support for additional information. https://www.vectorworks.net/international

[Please explain the process of selling and buying a used Vectorworks license?]

@FilmCamDan Please contact your local distributor for additional information.

 

 

 

On 4/18/2022 at 9:40 AM, JuanP said:

A user can transfer a license to another user if the Transfer of Ownership form (TOO) is filled out and signed by both parties. It also needs to be approved by Vectorworks, Inc. or the Authorized Distributor.

 

Important aspects to note are that while licenses are transferable, Vectorworks Service Select is NOT. Additionally, a user transfers all versions of a license to the new user. For example, they could not keep a 2018 version of a license and transfer a 2020 version. They are relinquishing all versions via the transfer.

For more information on Vectorworks Service Select and transfers, contact globalsales@vectorworks.net

 

[Mac Studio & M1 Ultra]

2 hours ago, line-weight said:

Maybe now is the time to go for 12.5.

Please let us know. Since yesterday, I've been getting some customers reporting that 12.5 seems to have fixed the issue. However, it is too early to tell.