klinzey

Vectorworks, Inc Employee
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About klinzey

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Personal Information

  • Occupation
    Spotlight Features Manager
  • Homepage
    http://www.vectorworks.net
  • Location
    Columbia, Maryland
  1. First try following the steps in the knowledge base article below.
  2. Wes, We do have a large plan on where to go with Vision and Vectorworks but noting that can be shared with you. We have spent the past year doing a lot of learning about Vision and re-engineering many things so we can improve Vision faster in the future. We are working to get new and improved features out to customers as quickly as possible. In many cases we are delivering major improvements with a service pack rather than waiting for the next full version because we want to get the improvement out to the customers that have stayed with Vision over the years. The UI differences has been one of the things we have addressed during the re-engineering efforts, so you should see US issues address in a future release. If you have specific examples of the UI differences please let us know here or via tech support so we can confirm that your issue has been resolved. Thanks, Kevin Linzey SPOTLIGHT FEATURES MANAGER
  3. Daniel, We are currently working to put together a list of supported capture devices and general requirements for capture devices that should work with the current implementation. Video capture was tested with the limited number of capture devices we had in-house for SP3 as the protocols we use support a wide range of capture devices. We have reached out to our beta testers to help us identify capture devices that are currently supported and identify devices that still have issues. The engineering staff is working to address these issues and will add support in future releases and service packs for a wider range of devices. Sprout, Syphon and several other technologies are being investigated as ways to better support using video into Vision in the future. Kevin LinzeySpotlight Features Manager Vectorworks, Inc.
  4. The data exchange is probably being turned off because Vectorworks cannot write the the data exchange file because it gets locked by GDrive, Dropbox, etc. When Vectorworks cannot write the the file the exchange is turned off otherwise Vectorworks can slow down significantly as it continues to try to write to a file that is not writable. Vectorworks does not know why that the file is locked only that it can't modify the file so it stops trying. Both Vectorworks and Lightwright recommend against keeping the exchange file in GDrive, Dropbox, etc. because of the file locking problem caused by these services.
  5. Make sure both computers are running the same version of Vectorworks. I think this was an issue that was resolved in a service pack.
  6. Yes, You can add additional bumpers to the array but it must be the same one as configured on the bumper tab.
  7. Hoist can be displayed by function or manufacturer by setting the Display Hoist By: option in the OIP. To change any of the default values for all new documents you will need to use the plug-in manager to change the default value. Select the plug-in then select the parameter you wish to change the default. Click Edit and then change the Default Value.
  8. A layer scale of 1:50 should work fine for creating the LL. I tried it and it works correctly for me. Make sure you don't have a text style applied to the active class and that you are starting from a blank document and not a template to eliminate default settings from the template. If all else fails please contact support and they should be able to help you resolve the issue.
  9. Running refresh instruments should not be necessary on a regular basis. You don't state which version you are using but one of the first things I would recommend is adjusting your Navigation Graphics Settings. If that does not solve your issues make sure you are running the most recent version and contact tech support directly.
  10. I can not reproduce the crash either. The same command is run if you use the context menu or the menu item. I would recommend contacting tech support directly to diagnose the issue.
  11. We added some new options for 2017 to show the labels in 3D. Make sure you are checking the correct column in the Label Legend Manager so the labels will show in 2D.
  12. It's possible you may have set the "Always Do" action so you are not being prompted to use the selection as the crop or not. Tools->Options->Vectorworks Preferences-> Session(Tab)->Reset Saved Settings(Button)->Check just "Always do the selected action choices" Click OK Try again and see if you get the prompt.
  13. It would be best if contact technical support to help us reproduce the issue because there are several ways to create and assign focus points. If you don't have time to contact support on the phone please describe in more detail how you are creating the focus points and assigning the focus. Are you using the regular menu, the tool, the context menu? Also what OS are you running?
  14. The issue you are having with the title blocks is a very common one. It has to do with the way you set the attributes on the text when you create it. Please consult the Vectorworks help for the details. Creating a Custom Title Block "The title block geometry (pen color, pen style, and line thickness) and text (font, style, and color) can either inherit the sheet border attributes, or retain those attributes as created. The “By Class” setting in the Attributes palette indicates that the attributes should be inherited from the sheet border. If an attribute is not set to “By Class,” then its original setting is retained." The table in the help explains it more.
  15. Take a look at the Lightwright FAQ. LIGHTWRIGHT 6 ADDRESSES AND VECTORWORKS