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inikolova

Vectorworks, Inc Employee
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Everything posted by inikolova

  1. Hi Kevin, Just to add to Alex's reply, I assume you may have already tried troubleshooting your connection using our troubleshooting guide, since you mentioned pinging your desktop from your phone? But if you haven't seen it, this article may provide you with some ideas as to why the connection may not be successfull: https://cloud.vectorworks.net/products/remote/connection_guide/ I think, since you are successful with the Ping, I think the only thing to look at would probably be your firewall settings and making sure Vectorworks is not listed as an application which is not allowed to communicate through the firewall. Thanks, Iskra Nikolova Quality Assurance Vectorworks Cloud Services
  2. @rDesignWe are currently investigating your login issue.

 

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