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Hassan Raza

is VW 2020 keep crashing for anyone?

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I am having such an awful time working on VW2020. SP0 has some graphical issues but then I installed SP1 and the problem started happening. Talked to a bunch of VW technical team members, tried a bunch of things from updating my IOS to disconnected my 4K secondary display to downgrading to SP1 but nothing is working. My question to VW is why do you guys release such an unstable version of the software?

 

Edited by Hassan Raza
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My experience with v2020 has been pretty solid. Is this with a particular file or all files?

Edited by Christiaan
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3 minutes ago, Christiaan said:

v2020 has been pretty solid

Agreed on PC too.

@Hassan RazaHave you checked your machine over for potential overheats, blocked fans etc. ?

Anything that you do in particular that causes a crash?

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In Vectorworks Preferences, go to the session tab and make sure your error logging is set to verbose. This will ensure that your crash logs are uploaded automatically to the engineers' server. If you provide the tech support team with the last 6 digits of the serial number, they will be able to look up the crash logs and assist in the diagnosis.

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If you would like to PM the last 6 digits of your serial number, I can see if there is anything obvious - although - I do not write the code so would have to pass this to our engineering team.

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I have looked at the licence number and crash logs and cannot see anything obvious. My advice is to contact US tech support again and ask them to open a bug report against the crashes.

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