fabrica Posted September 22, 2016 Share Posted September 22, 2016 I can't seem to use the custom window tool settings without an instant crash, can select custom then once I click to edit .... a full quit crash. Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 22, 2016 Vectorworks, Inc Employee Share Posted September 22, 2016 I have not seen this. What version of Vectorworks are you using? Does this happen in all files (even a newly created one)? Quote Link to comment
0 fabrica Posted September 22, 2016 Author Share Posted September 22, 2016 2017, it seems to be the 1 file only, attached window from file that causes the crash, I also got this message when trying to save it. window.vwx Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted September 22, 2016 Vectorworks, Inc Employee Share Posted September 22, 2016 Thank you for sending the file. I can now reproduce. Bug submitted. Quote Link to comment
0 Vectorworks, Inc Employee PVA - Admin Posted September 22, 2016 Vectorworks, Inc Employee Share Posted September 22, 2016 VB-136861 Quote Link to comment
0 MKingsley Posted March 10, 2023 Share Posted March 10, 2023 This is happening to me now. I was able to do one custom window configuration but then the next one does the instant crash thing. I'm up to date on the current 2023 version on a MacBook Pro Max 32GB 1 Quote Link to comment
0 AndyjBard Posted April 20, 2023 Share Posted April 20, 2023 This is also happening to me as well, but I dont get a warning window, VW just stops and then closes. The custom window option has always been a bit buggy in my experience but this is a new one to me. Anybody out there that can help? Im using Vectorworks 2023 SP4 Cheers Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted April 20, 2023 Vectorworks, Inc Employee Share Posted April 20, 2023 @MKingsley, @AndyjBard, Are you able to reproduce this crash? If so, please give me the steps to reproduce it. If it's file specific, please also send me the file if you're able to. Quote Link to comment
0 AndyjBard Posted April 20, 2023 Share Posted April 20, 2023 HI Matt. Goto the window tool, Not the WINDOOR one, but the specific window one. Mines in the Building Shell tool sets and is grouped with windoor, draw windoor objects, door, window Select General tab on the side - Configuration setting (at the bottom) - select custom in drop down menu - click Custom Configuration Options.. button that apperas below. That causes my vectorworks to crash regardless if its a new file or an existing project Cheers Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted April 21, 2023 Vectorworks, Inc Employee Share Posted April 21, 2023 16 hours ago, AndyjBard said: HI Matt. Goto the window tool, Not the WINDOOR one, but the specific window one. Mines in the Building Shell tool sets and is grouped with windoor, draw windoor objects, door, window Select General tab on the side - Configuration setting (at the bottom) - select custom in drop down menu - click Custom Configuration Options.. button that apperas below. That causes my vectorworks to crash regardless if its a new file or an existing project Cheers The following video was created in Vectorworks 2023 SP4. Are these the correct steps? I cannot get it to crash. ScreenFlow.mp4 Quote Link to comment
0 AndyjBard Posted April 27, 2023 Share Posted April 27, 2023 Hi Matt. Yep, those are the exact steps. Hmm, must be something my end then. Cheers Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted April 28, 2023 Vectorworks, Inc Employee Share Posted April 28, 2023 14 hours ago, AndyjBard said: Hi Matt. Yep, those are the exact steps. Hmm, must be something my end then. Cheers Please let us know if you come across any other information you thank may be related to the crash. Actually, If you can reproduce it again and send me the crash log it might provide a clue. Quote Link to comment
0 AndyjBard Posted April 29, 2023 Share Posted April 29, 2023 Hi Matt. Do you have a link on how to create a crash log and I can send you one as it does it evrytime for me. Cheers Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted May 1, 2023 Vectorworks, Inc Employee Share Posted May 1, 2023 On 4/29/2023 at 4:58 PM, AndyjBard said: Hi Matt. Do you have a link on how to create a crash log and I can send you one as it does it evrytime for me. Cheers Hi Andy, Yes. This link describes where to find the crash logs: Quote Link to comment
0 AndyjBard Posted May 3, 2023 Share Posted May 3, 2023 Thanks Matt, This is what I got. Helpfull? Cheers Description Faulting Application Path: C:\Program Files\Vectorworks 2023\Vectorworks2023.exe Problem signature Problem Event Name: APPCRASH Application Name: Vectorworks2023.exe Application Version: 28.0.4.0 Application Timestamp: 6409adb5 Fault Module Name: ArchitecturalObjects.vlb Fault Module Version: 0.0.0.0 Fault Module Timestamp: 6409a852 Exception Code: c0000005 Exception Offset: 00000000001e7fe9 OS Version: 10.0.22621.2.0.0.768.101 Locale ID: 5129 Additional Information 1: 2113 Additional Information 2: 2113603821582a3d660df2f49063ea50 Additional Information 3: c7dd Additional Information 4: c7dd841dd5e5aed8da245911d275277d Extra information about the problem Bucket ID: 701edfab5170c9c771efa863db91165f (1292436764917569119) Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted May 3, 2023 Vectorworks, Inc Employee Share Posted May 3, 2023 10 hours ago, AndyjBard said: Thanks Matt, This is what I got. Helpfull? Cheers Description Faulting Application Path: C:\Program Files\Vectorworks 2023\Vectorworks2023.exe Problem signature Problem Event Name: APPCRASH Application Name: Vectorworks2023.exe Application Version: 28.0.4.0 Application Timestamp: 6409adb5 Fault Module Name: ArchitecturalObjects.vlb Fault Module Version: 0.0.0.0 Fault Module Timestamp: 6409a852 Exception Code: c0000005 Exception Offset: 00000000001e7fe9 OS Version: 10.0.22621.2.0.0.768.101 Locale ID: 5129 Additional Information 1: 2113 Additional Information 2: 2113603821582a3d660df2f49063ea50 Additional Information 3: c7dd Additional Information 4: c7dd841dd5e5aed8da245911d275277d Extra information about the problem Bucket ID: 701edfab5170c9c771efa863db91165f (1292436764917569119) Thanks Andy, Can you also find and attach the ".DMP" file? It should be timestamped with the time of the crash at this location: C:\Users\(YourUsername)\AppData\Roaming\Nemetschek\Vectorworks\(YourVectorworksVersion) Quote Link to comment
0 Vectorworks, Inc Employee Matt Panzer Posted May 4, 2023 Vectorworks, Inc Employee Share Posted May 4, 2023 @AndyjBard, I received your crash "dmp" files privately. Thanks! I reported a bug (VB-195351) and attached them to it. Hopefully they'll provide a clue to the engineer. 1 Quote Link to comment
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fabrica
I can't seem to use the custom window tool settings without an instant crash, can select custom then once I click to edit .... a full quit crash.
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