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PVA - Admin

Vectorworks, Inc Employee
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Everything posted by PVA - Admin

  1. This Thursday, April 18th 2019, will be my last day at Vectorworks Inc. At least for the time being. It's been my privilege to be part of forum these past several years. Joining Vectorworks in 2007, I've enjoyed the relationships and professional connections I've made here. But due to personal priorities, I'm making a shift to spend time with family. I wish you all the best — thanks for the kind words, the sometimes harsh reality checks, and the honesty shared with me. I have signed up as a Beta tester, so you may very well see me around under a personal account @Jim W and one day I hope things return to normalcy and that I can come back and continue my work with you all again. The rest of the Customer Success team will be stepping in to fill the various roles I filled here, and as many of you have seen, more and more employees participate here daily. I think things will go well.
  2. To do it for a Viewport, you should include the Renderworks background as part of the Render Style. View > Set Renderworks Background sets the environment for renders in the design layer side, which I do not use. You CAN control it per viewport as its own setting, but its easy to override that or forget it so I normally advise using it within Render Styles.
  3. If we did, it would likely be after something happens to address the odd dichotomy of Screen Plane vs Layer Plane. Most likely getting rid of that concept entirely and having all objects exist in real 3D space and having their fills be able to respond to that.
  4. You should contact tech@vectorworks.net directly about this and have them take a look and these files, I suspect they can show you how to correct it without having to recreate it.
  5. NURBS curves do not have a surface associated with them so they have no fill. However you can usually use Modify > Convert > Convert Copy to Polygons, then you can compose and assign fill colors to the closed surfaces.
  6. I have not seen much related to touchscreens. We did a bit of work to bring in touchbar support, but it is not widely used and Apple has so far not seemed like they will bring it to many other devices. On the Windows side, touchscreen machines that adhere to a standard and not a proprietary touchscreen solution are even more rare.
  7. Your new expiration date is 2019-07-15, however Vectorworks might still say that its going to expire in April until the next time it checks into our activation servers.
  8. That's the problem, there were no links, they were physical paper media that have not been printed in decades. If it is not found in the Help, it may not exist anywhere you can get at it.
  9. I know they are scheduled, however I don't think they have been created yet. There were much older guides for them but I believe they were only ever offered in paper/manual format and weren't multimedia. I know very little of the MEP tools myself.
  10. If you restart Vectorworks, does the texture then block light as expected? If not, reply back with that texture applied to a simple text sphere or other solid object in a sample file attached and I can take a look.
  11. You cannot delete multiple items from that popout resource selector element that drops from the tool bar. You have to use the Resource Manager palette directly. It should allow multiple selection on both mac and windows and should let you delete large selections all at once.
  12. It is not. At the moment, Lit Fog will only acknowledge lights from a Point, Spot or Custom configured Light object.
  13. Contact your distributor directly for this one, the account looks to be stuck but I do not have admin privileges for that account because of the region it's from.
  14. That trick worked for me in Renderworks, did it not for you? In OpenGL it wont be possible as it can't handle complex texture properties.
  15. Theyre the same license type, but Borrowing has to be enabled for the license, thats done through tech support or the local distributor but i dont know if it can be arranged temporarily for a trip.
  16. If it is a network license and the serial number starts with C or G, then yes it would cut out. E and B serial numbered licenses would not.
  17. Not JUST the GPU on it's own most likely. If its actively trying to switch between them however, which Vectorworks is supposed to to in the background if the other stuff is configured as we talked about above, that could make it behave like that. Its worth doing a full reset however to see if it changes behavior:
  18. contact tech@vectorworks.net in that case, they should be able to get you squared away. Everything there looks to be in order.
  19. I asked about that once and I believe the answer was that we locked it off in that menu so that you always controlled it under Lighting Options in Vectorworks instead.
  20. Could you send me a screenshot of your Vectorworks > About Vectorworks window, please? But yes, if you have sp0, sp1 or sp2 it should already have been offering you sp3.
  21. OH if you mean the library/resource content, that can be copied directly from one machine to another if desired. You only need to update the resources on one machine then share them with the others. I used the term "content" to refer to the guts of a Vectorworks update a few times and I shouldn't have been so sloppy with my word choice, apologies.
  22. No, it only downloads the difference in the base tech, then the new content on its own. With the old system, you downloaded the installer whole each time as well as the changed content for Vectorworks. With the new one, the only time it redownloads the installer is if we rebuilt it for some reason, if its the same as it was last time, it just downloads the difference. Also with the old system, the installers ALWAYS included the guts of previous installers with them, so that SP6 for instance was able top update SP1 through SP5. The new system checks what you currently have and just downloads what it needs and nothing extra. If theres no new SP to install, what would you expect it to be doing? The updater itself now comes with the full installation of Vectorworks and remains inside the application folder always instead of making you download another and another over and over. I think I'm just misunderstanding what you're seeing.
  23. You may want to look for any Asus-specific app power control settings, and see if theres a Performance mode or something like that. I'm fairly certain windows can just be set to High Performance in the regular power management settings as far as that option goes to help make sure the right GPU is used.
  24. This is only if they want an Offline Updater, meaning that the single installer normal users work with isn't an option, since that installer requires an internet connection in order to bring down all the content libraries. Separate downloads for the service packs are unrelated to that, you can just run the Update Vectorworks application now and it will update itself and give you the version you want, and the advanced options within it allow you to roll back to older SPs if you need to. I can't speak to any workarounds that were intended to get around rolling region releases however.
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