Vectorworks 2024 painfully slow on otherwise fast PC

[Raja]

Spent all day trying to use, restarting, uninstalling, and now reinstalling 2024. It is up to date. 

 

Literally every action in this program lags so much that the software is unusable. Starting the program takes 2+ minutes. Switching from one sheet layer to the next takes 20 seconds with "viewport caching" notification on the screen. Creating a new sheet layer takes minutes. Selecting a detail callout takes 5 seconds. And so on. I have a 3 month old laptop with killer specs that can run VW 2023, Revit, Bluebeam Revu, Word, Google Drive and Photoshop all at one time without issue.

 

Any fixes? Does it calm down after a week?

Edited January 5 by Raja

[Pat Stanford]

This is not the normal experience with VW2024. There may have been a couple of others who have reported similar results, but not many.

 

I recommend that you contact Technical Support directly as this will be very hard to work through on the forum.

 

But a couple of things to try over the weekend:

 

Make sure VW is set to use your graphics card and not the on-board built in graphics

Boot into Safe Mode and see if VW runs OK.

Reinstall with Anti-virus turned off.

Turn off any Graphics accelerator or helper software. I think one of the NVIDIA gamer patches impacted VW.

 

Good luck.

[Raja]

On 1/5/2024 at 6:12 PM, Pat Stanford said:

This is not the normal experience with VW2024. There may have been a couple of others who have reported similar results, but not many.

 

I recommend that you contact Technical Support directly as this will be very hard to work through on the forum.

 

But a couple of things to try over the weekend:

 

Make sure VW is set to use your graphics card and not the on-board built in graphics

Boot into Safe Mode and see if VW runs OK.

Reinstall with Anti-virus turned off.

Turn off any Graphics accelerator or helper software. I think one of the NVIDIA gamer patches impacted VW.

 

Good luck.

Thank you, I really appreciate your feedback. It just crashed again just trying to switch from one sheet layer to another. I contacted Tech Support last week and uploaded a sample file, the crash reports and explanation of what's happening. Waiting to hear back and will bug them again.

 

I will try your fixes in the meantime. There's not anti-virus on the machine other than what is built into Windows.

 

Tough transition from a Mac! Fingers crossed!

[Raja]

7 hours ago, Raja said:

Thank you, I really appreciate your feedback. It just crashed again just trying to switch from one sheet layer to another. I contacted Tech Support last week and uploaded a sample file, the crash reports and explanation of what's happening. Waiting to hear back and will bug them again.

 

I will try your fixes in the meantime. There's not anti-virus on the machine other than what is built into Windows.

 

Tough transition from a Mac! Fingers crossed!

Update: after 2 hours of Dell tech support and 2 hours of Vectorworks tech support today, both remote operating my machine and troubleshooting, including the items suggested here, there is no clear source of the problem or a solution.  VW has sent the issue to engineering. Likely next step is to completely wipe the machine clean and reinstall Windows OS,  and everything else. 

 

VW tech support did note that 8/10 times for PC users, switching the graphics to the discreet GPU is the answer, but in this case it didn't help. I am uninstalling and reinstalling the program for a 3rd time out of desperation.

 

Will post again when a solution is found.

[c.markus]

There were some apps which can cause problems for Vectorworks.

I had big trouble with Nahimic and Sonic, some other people with Asus apps, some with Dell.

Do you have one of the following apps? Delete them.

When wiping the machine clean, I would try not to install Dell and Asus stuff.

 

[Raja]

Hey thanks, I appreciate that and I'll add it to the list.

 

I ran into several more error messages and then the .exe files to uninstall VW were missing, apparently I deleted them without knowing it, and I had to do actual work; so I closed the machine and started working on my old Macbook Pro 2017 instead.

 

I have a quote from an IT person to come to my house to try to help with the new Dell. I've only used PCs in offices where an IT person did all of the stuff that is done for me in the background on Macs, and I seem to make it worse and worse when I try to fix things. It's really frustrating since basically all architecture software is made for PCs except VW and I need some of those programs.

[Raja]

Resolved:

 

The IT person reset the machine for me, removing everything and reinstalling Windows 11 and my softwares. Vectorworks 2024 has been running as expected after a day of use. Happy it's fixed, though definitely annoyed with Dell for shipping something that wasn't set up properly, and will be canceling their unhelpful tech support. Thanks to everyone here for your comments on this. 

[Raja]

Update: 2024 is still slow and jumpy. It is better than before, but not up to snuff.

[c.markus]

Reset is very good, avoiding the usual Dell and Asus etc stuff also is very good.

Did you do the graphicscard homework? DOES make a huge difference...

I've only got the german version, should work for you too.

 

 

 

 

 

 

 

 

Don#t forget to press "apply"

Grafikkarte-Nvidia.pdf

[Amanda McDermott]

On 2/3/2024 at 8:38 PM, Raja said:

Update: 2024 is still slow and jumpy. It is better than before, but not up to snuff.

Have you got it installed on an SSD? I have yet to test it in earnest, but I think that uninstalling (from HD) and installing to the SSD on my laptop has made a difference to issues I was having.

[mjm]

3 hours ago, Amanda McDermott said:

Have you got it installed on an SSD? I have yet to test it in earnest, but I think that uninstalling (from HD) and installing to the SSD on my laptop has made a difference to issues I was having.

just to comment that I am finding VWX 24 quite a bit slower than I remember 23 being.

[Raja]

On 2/19/2024 at 1:24 PM, Amanda McDermott said:

Have you got it installed on an SSD? I have yet to test it in earnest, but I think that uninstalling (from HD) and installing to the SSD on my laptop has made a difference to issues I was having.

The new Dell has only a SSD, and it runs Revit at lightning speed, much heavier lifting there. And VW 2023 runs fine on it. 

Edited February 21 by Raja

[Raja]

New service pack = great improvement in speed and far less jumpiness!

[Raja]

SP7 ruined everything that service pack 6 fixed. This thing is back to being sludgy slow, choppy, and now when I zoom in or out in more than a small, cautious increment, everything in the file window disappears. I can select objects, I can move them, I can change from layers and sheet layers, but I cannot see any of it. Zoom about all objects doesn't make them appear. Plan view or zoom to page don't work either.

 

I notified tech support. Can we go back to old service packs?

[rDesign]

2 hours ago, Raja said:

Can we go back to old service packs?

 

See the following post for instructions on downloading an older SP. Not sure if you are on Windows, but you'll need to find and run the Vw Updater application; other users have said that in Windows the Updater application is also in the VW App Folder, but it is in a VW Updater Sub Folder.

 

 

Edited Monday at 11:51 PM by rDesign