Hayley Barnes Posted June 13, 2019 Share Posted June 13, 2019 Hi - I know this thread is from ages ago but having the same problem! applied for extension... Quote Link to comment
robk Posted July 9, 2019 Share Posted July 9, 2019 Just requested for an extension and it said successful but it doesn't seem to work. Thanks! Rob Quote Link to comment
Administrator JuanP Posted July 9, 2019 Administrator Share Posted July 9, 2019 @robk I have sent you a PM with additional information. Quote Link to comment
ak1 Posted July 16, 2019 Share Posted July 16, 2019 Hi there - I'm having the same problem. Updated all of my details but still not working. Your help much appreciated please ! Quote Link to comment
jazzhuski Posted August 1, 2019 Share Posted August 1, 2019 Hi, I requested for an extension but am still unable to open Vectorworks. just wondering how long this usually takes to go through as have a project due very soon. thank you. jaz Quote Link to comment
Administrator JuanP Posted August 1, 2019 Administrator Share Posted August 1, 2019 @jazzhuski it normally takes 1-2 business days. I just approved the extension, you should be good now. If this is not the case please let me know. Quote Link to comment
minnie Posted September 10, 2019 Share Posted September 10, 2019 (edited) Hi Juan, I am hoping someone might be there/see this now? I have a file I am in the middle of and I am hoping to get some drawings in before work tomorrow as I am already behind in providing them. I am hoping you can approve my extension request as soon as someone has time. I uploaded my updated proof of employment, I am an adjunct tech theatre instructor at a community college. I updated my current class roster which shows my name and the dates of the class etc for this fall semester. Thank You, Carrie Edited September 10, 2019 by minnie Quote Link to comment
Administrator JuanP Posted September 10, 2019 Administrator Share Posted September 10, 2019 @minnie your license extension has been approved. Best, Juan P. Quote Link to comment
ShaojingT Posted September 10, 2019 Share Posted September 10, 2019 (edited) Hi Juan, I am also getting this pop-up saying my license has expired and I just submitted my extension request. If you can help processing this request at your earliest convenience that would be much appreciated. Thanks. Edited September 10, 2019 by ShaojingT Quote Link to comment
ada Posted September 12, 2019 Share Posted September 12, 2019 Hi, Im having the same issue my email is qj252@nyu.edu. Please help me out Quote Link to comment
Administrator JuanP Posted September 13, 2019 Administrator Share Posted September 13, 2019 @ShaojingT seems like your extension was approved already. Please let me know otherwise. @adayours also shows approved. Please let me know. have a great weekend!!! Quote Link to comment
ShaojingT Posted September 13, 2019 Share Posted September 13, 2019 @JuanP oh yes, that is quick! Many thanks for checking and good weekend to you too! 🙂 Quote Link to comment
EIUTheatreProf Posted September 21, 2019 Share Posted September 21, 2019 Similar issue as the rest. Requested an extension this evening, any help would be appreciated. Quote Link to comment
Administrator JuanP Posted September 23, 2019 Administrator Share Posted September 23, 2019 @EIUTheatreProf your extension has been approved. You must be good now. have a great week!!! Quote Link to comment
Emi- Posted October 14, 2019 Share Posted October 14, 2019 having the same problem here, sent in a request yesterday morning and it still hasn't been approved! i've got products due very soon.. last year when i sent proof of enrollment it was approved allmost immediately. Quote Link to comment
Joseph_K_ Posted October 14, 2019 Share Posted October 14, 2019 Hi there - I'm having the same problem. Updated all of my details but still not working. It still gives me the pop up saying that my licence is not validated! Any help would be greatly appreciated ! Thanks! Quote Link to comment
Guest Alex Sagatov Posted October 14, 2019 Share Posted October 14, 2019 @Emi- Your account is showing as approved as of earlier today. Please let me know if you are having any issues getting back up and running. Quote Link to comment
Guest Alex Sagatov Posted October 14, 2019 Share Posted October 14, 2019 @Joseph_K_ Your account/extension are approved. Please let me know if any further issues occur trying to get VW running again. Quote Link to comment
leos Posted November 12, 2019 Share Posted November 12, 2019 Me too im having this issue. sent in two resubmittions of my student card but no response... Is there an email i can contact a member of the team about this? Quote Link to comment
Tessa Arnold Posted December 10, 2019 Share Posted December 10, 2019 Hey i put all of my information that i needed to have the license.. and i did it before it expired and it seems like its showing up as nothing was ever submitted/not approved. how long would it take to get it approved or get an extension?? Quote Link to comment
Guest Alex Sagatov Posted December 10, 2019 Share Posted December 10, 2019 @Tessa Arnold You should be all set. Let me know if you are having any issues. @leos Sorry, I missed your post! I double checked your account, and it appears you were approved back around your forum post. Let me know if you have any outstanding problems. Quote Link to comment
Guest LeoJ Posted December 17, 2019 Share Posted December 17, 2019 @Alex Sagatov Ive still be having issues (starting up the software and it then crashing) and was directed to tech team who solved it. But my license has been renewed but only for the 2017 version and not 2018. All my work is in 2018. Would it be possible to amend this? On 12/10/2019 at 9:01 PM, Alex Sagatov said: @Tessa Arnold You should be all set. Let me know if you are having any issues. @leos Sorry, I missed your post! I double checked your account, and it appears you were approved back around your forum post. Let me know if you have any outstanding problems. Quote Link to comment
Guest Alex Sagatov Posted December 17, 2019 Share Posted December 17, 2019 36 minutes ago, LeoJ said: @Alex Sagatov Ive still be having issues (starting up the software and it then crashing) and was directed to tech team who solved it. But my license has been renewed but only for the 2017 version and not 2018. All my work is in 2018. Would it be possible to amend this? @LeoJ - I am going to Direct Message you as I will need some additional information to assist. Quote Link to comment
Victoriawatmo Posted January 5, 2020 Share Posted January 5, 2020 hi, i have proof of enrollment to KLC online course saved to my profile which is still valid but my annual license has run out please can you reactivate it? Quote Link to comment
Dom Daly Posted January 27, 2020 Share Posted January 27, 2020 Hello, I have updated my account with proof of enrollment. I really need to use vectorworks tonight/tomorrow morning for a presentation. Is it possible for my account to be activated again? Quote Link to comment
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