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Alex Sagatov

Vectorworks, Inc Employee
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About Alex Sagatov

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  • Occupation
    Senior Onboarding Specialist
  • Hobbies
    3D Modeling, Rendering, Videogames, and Level Design
  • Location
    United States

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  1. @Cliff SouthamptonIf you haven't already, please try updating to Service Pack 5 for VW2017 and see if you are still getting the same problem: https://www.vectorworks.net/downloads/ServicePack?major=2017&servicepack=5&language=1 If the issue does persist, are you only having this issue specifically with that set of topo information?
  2. For the 3D view (OpenGL), what kind of object are we looking at? Is it an Extrude/Solid Subtraction? In the past, i have seen certain object types such as Hardscapes give these kinds of results when there are hole cuts like this; however, I don't think I've seen it with extrudes/solid subtractions. On the bottom screenshot, I notice there is a small, vertical, white line going down the gray shape right before it seems to break. This would lead me to think there is an oddity in the geometry. Any chance you could either post or direct message me the file so I can take a quick look?
  3. I might be misunderstanding again, but the original answer I believe still answers the question. If you use the "Next Mouse Click" option when creating a symbol, it makes that point the 0,0,0 point inside of the symbol 3D component. If you want the bottom of the bleacher to start at 0 instead of -20cm, you would need to edit the 3D component and move everything up 20cm Z. But again, I might still be misunderstanding 🙂
  4. Hello @Jaya, Can you direct message me this file from your machine?
  5. Hello @ztijnf, Based on your description, it sounds like the geometry inside of your symbol is not at the correct Z height. If you go to your resource manager or right click and choose to edit the symbol in the design layer, you will likely notice the geometry is sitting below the 0 point. You will want to move the geometry up in the 3D component of the symbol so that it rests on Z=0. See my image below. If the issue is that you are unable to snap to 0 when editing the symbol's component, you can double click on the 3D locus tool found in the 3D modeling toolset, and set it to insert at a Z=0. You should then be able to snap the rest of your geometry to that.
  6. Are you able to select your outlets/receptacles with the selection tool? Can you confirm that the different objects are all on the same layer and it is also your active layer? If one of these doesn't address it - Can you copy just the objects in question into a new file and upload it here so we can take a quick look?
  7. A file here may be required. My first guess would be Mass Plants. If you select the plant that is not showing all the detail, you will find a mass plants option in the object info palette. Try unchecking that.
  8. @jayden.s Sorry for the delay! I didn't realize there was some communication trying to go back and forth with me above! The interface is significantly different from 2019 and older versions. I wasn't a big fan of that dialog, but in some ways, I did find it easier for your specific question here. For any kinds of speed adjustments or camera view adjustments, these can be made in the object info palette. These kinds of adjustments will mainly be a combination of the Speed slider per keyframe field and the "activation Camera View" which can be used on each keyframe to angle it where you want it. The help article may also help describe these settings in a bit more detail: https://app-help.vectorworks.net/2020/eng/index.htm#t=VW2020_Guide%2FCameraViews%2FEditing_a_camera’s_speed.htm
  9. @Zach Miles I was able to locate your account here and approve your request. It appears the image file format was causing issues for us to approve it on our end, but I got it open and approved your account. Please let me know if you are having any issues getting back up and running.
  10. Despite what the message says, the most common cause for this message is that the file is in a newer file format. This file is likely a 2020 file which can not be opened in an older version of the software. If you can direct message me the file, I can confirm if this is the case and send it back to you in 2019 format. If you know the person that sent you the file, you can also have them do a File > Export > Export File as 2019 format. Alternatively... if you log into the student portal website, you should be able to request the 2020 version of the software.
  11. As many have stated on the forums, I have become a fan of taking my 3D file from Vectorworks into other rendering applications such as Lumion, but I still enjoy messing with Renderworks too 😃 Here was the result from a personal project I was messing around with two weeks ago (Only Renderworks)
  12. @BGD This is a combination of a few different settings. First - The shadows are only appearing under your geometry / to the side at first due to the setting in OpenGL options for "On Ground Only". Uncheck this for more expected results. Second - Shadows require 3D objects in order to work as expected. Currently, under the wall area, there is only 2D geometry and two 3D shapes that do not have solid fills. Select the 3D objects (in this case, the ceiling grids) and apply a solid fill to them.
  13. @creatrix With the Selection Tool selected, these modes can be found along the top of the screen. See attached screenshot.
  14. @kcarter I mainly want to make sure I understand the above post properly. It seems you are only crashing when using the shortcut? You are able to Go to File > Print and print that way successfully all the time? That seems very odd to me since Command + P should do the exact same thing as going to File > Print as far as I know. Can you post the model of the printer in question?
  15. It will depend on the exact situation / file structure, but my first thoughts would be: 1) Tools Menu > Custom Selection --- Here, you could do a custom selection on only certain layers. 2) Design Layer Filters / Search --- You could turn everything else off and then just turn on the layers with a specific filter/name. (If 2018 is still your newest version, this won't be in there) 3) Saved Views --- You could set up saved views that only have the layers you generally work on visible. With all of these, you can set them up in a template, so if you are using similar file/naming structures between your documents, adding them to your template file may be helpful.


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