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Ian Lane

Vectorworks, Inc Employee
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  1. Hi Dubman, Are you using macOS Ventura? We have been investigating an issue that some users are seeing in some files on Ventura where printing, page setup and setting the paper size can occasionally crash. We are also working with Apple where they identified another issue in the print dialog that they are preparing a fix for in an upcoming OS update. A workaround that we have found is that clearing the print settings before printing can stop the crash from occurring. Please see the attached script to try and let me know what OS you are using. Thanks! Clear Print Settings.txt
  2. Hi Ian, Thanks for pointing this out. We will investigate and see what is going on. These kinds of small things may seem minor, but they can be big annoyances to users. Thanks again!
  3. Hello Rishie, I can create a bug for you for this. Can you explain the steps that you are doing to reproduce this to make sure that I understand? It's possible that this is working better in a newer version of macOS or VW but we will need to test first. Thanks.
  4. Yes there are many different languages and libraries that now provide this type of UI on Windows. Many of the MS apps (Word, Excel, Visual Studio, etc) are now built using a library that sits on top of MFC and provides adaptive colors and extended functionality (animation, etc). That is what we are using with Vectorworks as we update systems. Since MS owns and supports these libraries, they are continuously updated and should future proof our UI. Once the work is done to support theme switching it will allow us to support any theme that we want in the future (light/dark, green, blue, etc). Hopefully that answers your question.
  5. Hi Sean, Sorry but I wish it was that simple. The main code for the Windows UI of Vectorworks is 20+ years old based on MFC, which does not directly support adaptive colors. Adaptive colors allow for a line to be dark in one theme and light in another. Because of the size of the application, we have hundreds of custom controls, palettes, dialogs, etc that were built with a certain theme and certain colors in mind. They may have hard coded colors, such as black that would disappear when the theme is changed, or other visual problems, and the icon system also needs to support the change. All of these places need to be modified to support the new theme. And in addition, a new theme doesn't just change the colors it can also change the sizing of things, which can lead to cropped controls etc. We have been steadily working for a number of years at updating these systems to support new themes and adaptive colors. It is important work to do but we also need to be careful because users will not directly gain any benefits from this work, they will just see the bugs, until the whole system is ready to be turned on. And as always we balance the priority of this versus other features since it is a large time investment. A number of years ago the entirety of the Mac UI was re-written with new Apple systems, which was a multi year project, but it allowed for us to use dark mode more or less out of the box when Apple added the feature. But this isn't how Microsoft does things, for good and bad. Hopefully this information helps explain the situation. Obviously we are aware of the request and we have been working on it for a while with plans to release when it is ready. Best Regards, Ian
  6. Hi everyone, thanks for your input and your continued support of Vectorworks. I agree that dark mode would be a great enhancement to Vectorworks on Windows. And while this is not included in the latest 2023 release, the feature is in development. Please refer to the "In Development" tab on the Public Roadmap. If you haven't seen this already please check it out! https://www.vectorworks.net/en-US/public-roadmap Thanks again and take care, Ian
  7. I would recommend that you turn off automatic graphic switching in the battery settings under preferences. This seems to resolve the problem. We have been working with Apple on this issue but we have not found a fix yet that we can do in Vectorworks. Sorry for the inconvenience.
  8. Hi David, The workaround that we are recommending at this time is to disable automatic graphic switching on your laptop. The usage of the onboard graphics seems to be causing this issue somehow on some computers. Go to the Battery settings in the System Preferences and turn OFF the "automatic graphics switching" if available? Restart the computer and see if the issue goes away. Best Regards, Ian
  9. Great news, thanks for confirming! It seems that somehow VW is getting confused about which monitor the main menu is being displayed on which is causing the menus not to work, even though all the menu shortcuts function, etc. We are continuing to investigate this to try and figure out why it is happening. Just be aware that it is entirely possible that the same problem will happen again until we figure out the problem. Thanks again!
  10. Can you try going into System Preferences -> Displays. And then in the dialog set your display to use a scaled value and pick something like "Larger Text" and hit OK at the prompt. Then go back to VW and see if the menus are working again. If they are working, you should be able to switch your display setting back to the "Default for my display" setting.
  11. Hi everyone, we have been having difficulty figuring out the cause of this issue that a few users have reported on Monterey but we are still working to figure it out. I would recommend updating your OS to the latest Monterey 12.1. There are some reasons to think that this may resolve your issue. If you decide to do this, please report back and let us know if this helps. Here is some additional info: Unfortunately, reinstalling VW will not help. You can try closing and reopening the lid on your laptop. Reports indicate this clears the issue in the meantime. Another thing you can try is go into your computer's battery settings and try turning OFF the "automatic graphics switching" option and see if it helps. Please see this thread for more info.
  12. Yes this has been fixed for VW 2021 with SP5 and it will be fixed in 2022 in an upcoming service pack.
  13. I would recommend updating to Monterey 12.1. If you do, please try to scale your display again and hopefully everything should work fine again in the new OS version. Please let us know if you decide to do this. Thanks for the info!
  14. Hello, Thanks for the message. We are aware of this issue and I am happy to report that this will be fixed in Vectorworks 2022 service pack 2. This should be released in the next few weeks. Please update to the latest when you can and sorry for the problem that you have been seeing. Best Regards, Ian
  15. Good morning, This problem has been fixed in the SP1.1 build that was released on 10/22/21, build 619242. Please make sure that you are using the latest SP1 release. This was a problem with the initial SP1 release that was released a few days prior. Please let me know if you are continuing to see any problems after updating. Best Regards, Ian
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