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Tim C.

Vectorworks, Inc Employee
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About Tim C.

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    United States

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  1. @sixthflick thanks, I'll pass this info on to the engineering team that's looking at this.
  2. @sixthflick can you try something on your end which will help us diagnose the problem? -Launch the Console app (in Applications/Utilities) -In VW, select the Callout or do whatever operation is causing the lag -While the lag is occurring, look in the Console app and note what messages are showing Do you see lots of consecutive messages that say "EXCEPTION" or something along those lines? If so, this looks like the same Mojave problem we've been running into. From my understanding, Apple made a change to how exceptions are handled in 10.14, and this causes issues with our Object Info Palette. The problem seems to be much-improved in SP3 due to some changes we made, but we're finding that it still happens for some users in certain cases. If this is the problem you're seeing, un-docking and re-docking the Object Info Palette will typically fix the problem for the rest of the session. If this isn't the problem you're seeing, the next step would be to get a sample of the slowdown. This can be done through the Activity Monitor application. While the lag is occurring, highlight the VW 2019 app in Activity Monitor and choose "Sample Process" from the utility menu at the top. This will create a Sample file that we can look at on our end. Thanks for your help!
  3. Tim C.

    VW19 SP2 dramatic slow down...

    @Kevin McAllister would it be possible to PM me the file so we can take a closer look?
  4. Tim C.

    VW19 SP2 dramatic slow down...

    @bjoerka next time you see this can you check the RAM usage and see if you're maxing out your RAM when the slowdown occurs? Once the RAM gets used up your machine will start offloading data to the hard drive or SSD, which can really slow things down. On Mac you can check the RAM usage through the Activity Monitor, and on Windows you can do it through the Task Manager. Best Regards, Tim
  5. Tim C.

    VW19 SP2 dramatic slow down...

    Good to hear!! We're working on a fix for this so that you can keep the OIP docked, but this should help out a lot in the meantime. Let us know if you still see any problems.
  6. Tim C.

    VW19 SP2 dramatic slow down...

    @Alan.AHA are you using Mojave (10.14) on Mac? If so, can you try undocking the OIP and see if that helps at all? Best Regards, Tim
  7. @912345678 it looks like we have other reports of this problem and are working on a fix, but I'd like to add your example if you wouldn't mind messaging me a copy of the file? From what I'm seeing the problem is worse if you update the viewports and then edit the Annotations. So one workaround might be to get the viewports in an updated state, then save/close/reopen the file, and then edit the VP Annotations. I'm not sure how much it'll help, but it might be the best approach until we can get this fixed. Best Regards, Tim
  8. Tim C.

    Hatch disappears in 2D symbol

    @Brittany I'm thinking this has something to do with using page-based units (for either the Hatch or the symbol itself), but it's hard to be sure without seeing the file. It's been awhile since you posted this but if you're still looking for a solution please message me a file containing the 2D objects that are being converted to symbols. Best Regards, Tim
  9. Tim C.

    VW 2019 Render not stopping

    @Jeremy Best @mjm we're looking into this bug, but you should be able to cancel the RW render by changing the active render mode. For example if you just choose Wireframe from the rendering menu, the RW render should stop immediately. HTH
  10. Tim C.

    VW19 SP2 dramatic slow down...

    @Alan.AHA as you experience the slowdown can you create a sample file from the Activity Monitor? This will give our engineers something to look at so we can investigate. It should take less than a minute: -Launch the Activity Monitor -While the slowdown is occurring in VW, highlight the Vectorworks 2019 app in the Activity Monitor and choose "Sample Process" from the pull-down menu at the top -This will generate a text file that you can save and upload Thanks for your help! Tim
  11. Tim C.

    Unable to Install Updates 2019 on Windows 10

    @Asemblance we're looking into this now and will get back to you asap. Best Regards, Tim
  12. Tim C.

    Landscape Area & Data Tag bugs

    @twaikin Thanks for the info, I've submitted bug reports for both issues. Best Regards, Tim
  13. Tim C.

    Shared Project Files Automatically Converts to 2019

    @Liene Cikanovica just to confirm, are you saying that you choose "Cancel" in the first dialog that appears (when you open the file in 2019), and VW still converts it to 2019 format? I'm not seeing this on my end so I just wanted to be sure I understand the issue. When the conversion occurs the 2018 file should get placed in its own folder (in the same directory as the original file) named "Old Version Vectorworks Files", so that you still have access to it. Are you not seeing the 2018 file get moved to this folder?
  14. Tim C.

    Grey Classes/Layers in section Viewport

    @K MAC would you mind messaging me a copy of the file so we can take a closer look? Thanks!
  15. @Christiaan I don't think there's any magical fix for this. This is just a suggestion but you could put a corresponding Bitmap in the viewport's Annotations, so that it overlaps the Image Prop. -Extract the image from the prop texture -Enter the viewport's annotations -Import the image as a transparent Bitmap -Move/resize it so that it overlaps the original prop It's not ideal, but you'll still get the shadows cast by the original prop while getting rid of the unwanted lines. Hope this helps, Tim

 

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