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Tim C.

Vectorworks, Inc Employee
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  1. Tim C.

    VW19 SP2 dramatic slow down...

    @bjoerka next time you see this can you check the RAM usage and see if you're maxing out your RAM when the slowdown occurs? Once the RAM gets used up your machine will start offloading data to the hard drive or SSD, which can really slow things down. On Mac you can check the RAM usage through the Activity Monitor, and on Windows you can do it through the Task Manager. Best Regards, Tim
  2. Tim C.

    VW19 SP2 dramatic slow down...

    Good to hear!! We're working on a fix for this so that you can keep the OIP docked, but this should help out a lot in the meantime. Let us know if you still see any problems.
  3. Tim C.

    VW19 SP2 dramatic slow down...

    @Alan.AHA are you using Mojave (10.14) on Mac? If so, can you try undocking the OIP and see if that helps at all? Best Regards, Tim
  4. @912345678 it looks like we have other reports of this problem and are working on a fix, but I'd like to add your example if you wouldn't mind messaging me a copy of the file? From what I'm seeing the problem is worse if you update the viewports and then edit the Annotations. So one workaround might be to get the viewports in an updated state, then save/close/reopen the file, and then edit the VP Annotations. I'm not sure how much it'll help, but it might be the best approach until we can get this fixed. Best Regards, Tim
  5. Tim C.

    Hatch disappears in 2D symbol

    @Brittany I'm thinking this has something to do with using page-based units (for either the Hatch or the symbol itself), but it's hard to be sure without seeing the file. It's been awhile since you posted this but if you're still looking for a solution please message me a file containing the 2D objects that are being converted to symbols. Best Regards, Tim
  6. Tim C.

    VW 2019 Render not stopping

    @Jeremy Best @mjm we're looking into this bug, but you should be able to cancel the RW render by changing the active render mode. For example if you just choose Wireframe from the rendering menu, the RW render should stop immediately. HTH
  7. Tim C.

    VW19 SP2 dramatic slow down...

    @Alan.AHA as you experience the slowdown can you create a sample file from the Activity Monitor? This will give our engineers something to look at so we can investigate. It should take less than a minute: -Launch the Activity Monitor -While the slowdown is occurring in VW, highlight the Vectorworks 2019 app in the Activity Monitor and choose "Sample Process" from the pull-down menu at the top -This will generate a text file that you can save and upload Thanks for your help! Tim
  8. Tim C.

    Unable to Install Updates 2019 on Windows 10

    @Asemblance we're looking into this now and will get back to you asap. Best Regards, Tim
  9. Tim C.

    Landscape Area & Data Tag bugs

    @twaikin Thanks for the info, I've submitted bug reports for both issues. Best Regards, Tim
  10. Tim C.

    Shared Project Files Automatically Converts to 2019

    @Liene Cikanovica just to confirm, are you saying that you choose "Cancel" in the first dialog that appears (when you open the file in 2019), and VW still converts it to 2019 format? I'm not seeing this on my end so I just wanted to be sure I understand the issue. When the conversion occurs the 2018 file should get placed in its own folder (in the same directory as the original file) named "Old Version Vectorworks Files", so that you still have access to it. Are you not seeing the 2018 file get moved to this folder?
  11. Tim C.

    Grey Classes/Layers in section Viewport

    @K MAC would you mind messaging me a copy of the file so we can take a closer look? Thanks!
  12. @Christiaan I don't think there's any magical fix for this. This is just a suggestion but you could put a corresponding Bitmap in the viewport's Annotations, so that it overlaps the Image Prop. -Extract the image from the prop texture -Enter the viewport's annotations -Import the image as a transparent Bitmap -Move/resize it so that it overlaps the original prop It's not ideal, but you'll still get the shadows cast by the original prop while getting rid of the unwanted lines. Hope this helps, Tim
  13. Tim C.

    Line reshape: angle snaps not working

    @line-weight from my testing it looks like holding down Shift during a resize has always constrained the operation to the line's current angle (tested back to VW 2010). If you have the "Snap to Angle" constraint enabled you can snap to the 30/45/90 angles without pressing the Shift key, though. If you're using the Reshape tool on a poly segment you'll get constrained to 30/45/90 angles while holding Shift, but the resize feature seems to work a bit differently than Reshape. Hope this helps, Tim
  14. Tim C.

    Can i make a configurable 2d symbol ?

    @Sam Lee you could probably get away with just one symbol by using design layer Viewports and class visibilities, though the workflow is a bit unusual: -Create one symbol that includes all the different variations for the downlight, and place the variations in their own classes within the symbol -Place the symbol on its own design layer -Create a design layer Viewport that shows only that layer -Use the viewport's Class visibilities to control which of the downlight variations you want that instance to show -Duplicate the viewport and change the visibilities as needed for other configurations This seems to work pretty well in my testing, though it might not be for everyone. Other than that, the only way to really do this is with lots of different symbols (as Mark said).
  15. Tim C.

    Structural Member Tool

    @mbft just a heads-up this should be fixed in SP2, so if you're still seeing problems please let us know.


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