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Tim C.

Vectorworks, Inc Employee
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  1. Tim C.

    VW19 SP2 dramatic slow down...

    @Alan.AHA as you experience the slowdown can you create a sample file from the Activity Monitor? This will give our engineers something to look at so we can investigate. It should take less than a minute: -Launch the Activity Monitor -While the slowdown is occurring in VW, highlight the Vectorworks 2019 app in the Activity Monitor and choose "Sample Process" from the pull-down menu at the top -This will generate a text file that you can save and upload Thanks for your help! Tim
  2. Tim C.

    Unable to Install Updates 2019 on Windows 10

    @Asemblance we're looking into this now and will get back to you asap. Best Regards, Tim
  3. Tim C.

    Landscape Area & Data Tag bugs

    @twaikin Thanks for the info, I've submitted bug reports for both issues. Best Regards, Tim
  4. Tim C.

    Shared Project Files Automatically Converts to 2019

    @Liene Cikanovica just to confirm, are you saying that you choose "Cancel" in the first dialog that appears (when you open the file in 2019), and VW still converts it to 2019 format? I'm not seeing this on my end so I just wanted to be sure I understand the issue. When the conversion occurs the 2018 file should get placed in its own folder (in the same directory as the original file) named "Old Version Vectorworks Files", so that you still have access to it. Are you not seeing the 2018 file get moved to this folder?
  5. Tim C.

    Grey Classes/Layers in section Viewport

    @K MAC would you mind messaging me a copy of the file so we can take a closer look? Thanks!
  6. @Christiaan I don't think there's any magical fix for this. This is just a suggestion but you could put a corresponding Bitmap in the viewport's Annotations, so that it overlaps the Image Prop. -Extract the image from the prop texture -Enter the viewport's annotations -Import the image as a transparent Bitmap -Move/resize it so that it overlaps the original prop It's not ideal, but you'll still get the shadows cast by the original prop while getting rid of the unwanted lines. Hope this helps, Tim
  7. Tim C.

    Line reshape: angle snaps not working

    @line-weight from my testing it looks like holding down Shift during a resize has always constrained the operation to the line's current angle (tested back to VW 2010). If you have the "Snap to Angle" constraint enabled you can snap to the 30/45/90 angles without pressing the Shift key, though. If you're using the Reshape tool on a poly segment you'll get constrained to 30/45/90 angles while holding Shift, but the resize feature seems to work a bit differently than Reshape. Hope this helps, Tim
  8. Tim C.

    Can i make a configurable 2d symbol ?

    @Sam Lee you could probably get away with just one symbol by using design layer Viewports and class visibilities, though the workflow is a bit unusual: -Create one symbol that includes all the different variations for the downlight, and place the variations in their own classes within the symbol -Place the symbol on its own design layer -Create a design layer Viewport that shows only that layer -Use the viewport's Class visibilities to control which of the downlight variations you want that instance to show -Duplicate the viewport and change the visibilities as needed for other configurations This seems to work pretty well in my testing, though it might not be for everyone. Other than that, the only way to really do this is with lots of different symbols (as Mark said).
  9. Tim C.

    Structural Member Tool

    @mbft just a heads-up this should be fixed in SP2, so if you're still seeing problems please let us know.
  10. Tim C.

    Glitchy when exporting as a PDF...

    @Jackson99 Good to hear! If you happen across it again please let us know. Thanks!
  11. Tim C.

    DWG export marked as educational version

    @lgoodkind I looked through our database of known bugs and didn't see anything along these lines, so we definitely need to look into this. Would you mind messaging me a copy of one of the VW files where you're seeing the problem? Thanks for your help!
  12. Tim C.

    Electrical & Plumbing going missing in symbols

    @Jim Smith much thanks, Jim. I do see the problem with the Bitmap (in the Notes-Stamp class) not showing in the VP and I've submitted a bug report to our engineers. I wasn't able to duplicate the other issue (where the "EX RM 1" symbol wasn't showing in the VP), but since the problem resolved itself I'm guessing it was related to graphics caching (always tricky to troubleshoot). We'll definitely keep a close eye on this, and if you see the problem again please let us know. For future reference though you can often fix graphics issues like this just by deleting the object (in this case the viewport) and then Undoing the delete. Thanks again!
  13. Tim C.

    Electrical & Plumbing going missing in symbols

    @Jim Smith would you mind messaging me a copy of the file so we can take a closer look? I did some tests with a setup similar to what you described but didn't see any problems, so there might be something more specific that's causing the problem. Thanks for your help!
  14. Tim C.

    Glitchy when exporting as a PDF...

    @Jackson99 would you mind messaging me a copy of the file so we can take a closer look? Thanks for your help!
  15. Tim C.

    Plant Component details disappear

    @BJRobinson would you mind messaging me a copy of the file so we can take a closer look? I did a quick test using the same Plant and didn't see the problem, so there might be something specific here that's triggering it. Thanks for your help!


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