Sittingducks Posted September 4, 2019 Share Posted September 4, 2019 Hi all, The VCS just updated to version 8. It will no longer accept our proxy settings. Manual settings show 'invalid server' (IT has confirmed it is set correctly) Auto Detect has 'No Internet Connection' No Proxy aslo has 'No Internet Connection' The previous versions worked fine. Currently stuck with no cloud sync :( Quote Link to comment
0 Vectorworks, Inc Employee inikolova Posted September 4, 2019 Vectorworks, Inc Employee Share Posted September 4, 2019 Thank you for your report! We are looking into it. 3 Quote Link to comment
0 Sittingducks Posted September 8, 2019 Author Share Posted September 8, 2019 @inikolova have you had any luck with this yet? 😥 Quote Link to comment
0 Vectorworks, Inc Employee Lyuben Posted September 9, 2019 Vectorworks, Inc Employee Share Posted September 9, 2019 The fix is currently in testing and will be released very soon. I'll post an update. 1 Quote Link to comment
0 Vectorworks, Inc Employee inikolova Posted September 9, 2019 Vectorworks, Inc Employee Share Posted September 9, 2019 Hello, @Sittingducks, We have released the fix for the proxy issue. The new version number is 8.0.803. You can download the new app from here (if due to the connectivity issue, the app is unable to auto-update itself): For Mac: https://cloud.vectorworks.net/download/latest/Mac For Windows: https://cloud.vectorworks.net/download/latest/Windows Please let us know if you continue to experience problems. Regards, Iskra Nikolova Quote Link to comment
0 Sittingducks Posted September 9, 2019 Author Share Posted September 9, 2019 5 hours ago, inikolova said: Hello, @Sittingducks, We have released the fix for the proxy issue. The new version number is 8.0.803. You can download the new app from here (if due to the connectivity issue, the app is unable to auto-update itself): For Mac: https://cloud.vectorworks.net/download/latest/Mac For Windows: https://cloud.vectorworks.net/download/latest/Windows Please let us know if you continue to experience problems. Regards, Iskra Nikolova 12 hours ago, Lyuben said: The fix is currently in testing and will be released very soon. I'll post an update. Hi @Lyuben & @inikolova The proxy may be working now however I have a couple of other issues now: (Invalid server message has gone) Not auto starting with windows Blank window (see attached image) It flashes with no internet connection breifly about every 30 seconds The screen did display after launching via vectorworks and did connect perfectly, but since logging in has disappeared again. OK, I have no idea whats going on now. I seems so buggy and unstable. The display keeps flashing with no internet connection, then the log in screen (which took about 10 attempts because it kept disappearing) then it seems to open fine and connected. On restart it's back to a blank screen. I really need this working to do my job. Can this be rolled back to the version that worked until someone has tested this one properly? Regards Jason Quote Link to comment
0 Vectorworks, Inc Employee inikolova Posted September 9, 2019 Vectorworks, Inc Employee Share Posted September 9, 2019 Hi Jason, I am sorry to hear that you are continuing to experience problems. We have tested the application quite extensively before releasing. Unfortunately, we have not yet seen the issue you are describing. We will investigate it and release a fix as soon as possible. Reverting to an older version is not very easy and might cause issues as well. I will discuss this option with the team and we will contact you if we need any additional information about your specific environment. I sincerely apologize for the inconvenience this is causing you. Best regards, Iskra Nikolova Quote Link to comment
0 Sittingducks Posted September 9, 2019 Author Share Posted September 9, 2019 (edited) @inikolova The not starting with windows issue is me, my bad.. thats fixed. But it still sits there blank. Edited September 9, 2019 by Sittingducks Quote Link to comment
0 Vectorworks, Inc Employee Lyuben Posted September 10, 2019 Vectorworks, Inc Employee Share Posted September 10, 2019 Hi, @Sittingducks we are actively looking at the problems you reported. In the mean time can you double check weather you are using version 8.0.803 (See the About page of the application)? This is the version provided from the links in Iskra's post. Does your proxy support authentication (user name and password) or it's just server name and port? I'm asking because we are trying to reproduce the issue. Thank you, Lyuben Quote Link to comment
0 Sittingducks Posted September 10, 2019 Author Share Posted September 10, 2019 @Lyuben Yes 8.0.0803 Yes it supports auth The proxy address resolves to a local IP address within our network. I will send you the .ini file with the proxy settings (password removed) Quote Link to comment
0 Sittingducks Posted October 17, 2019 Author Share Posted October 17, 2019 Hi all, Just an update. All is working well with the proxy since the fix. I just have a suggestion. If the proxy is turned off in the settings is it able to retain the proxy text so it can be enabled again without having to retype the details? Easy peasy 🙂 Quote Link to comment
0 Vectorworks, Inc Employee inikolova Posted October 18, 2019 Vectorworks, Inc Employee Share Posted October 18, 2019 Hi @Sittingducks, I am glad to hear that all is well now. I entered your suggestion into our project tracking tool. We will consider it as we plan for future improvements. Thank you! Best regards, Iskra Nikolova Quote Link to comment
Question
Sittingducks
Hi all,
The VCS just updated to version 8. It will no longer accept our proxy settings.
Manual settings show 'invalid server' (IT has confirmed it is set correctly)
Auto Detect has 'No Internet Connection'
No Proxy aslo has 'No Internet Connection'
The previous versions worked fine. Currently stuck with no cloud sync :(
Link to comment
11 answers to this question
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