Vectorworks Cloud Services Update V8 - Proxy not working

[Sittingducks 0]

Hi all,

 

The VCS just updated to version 8. It will no longer accept our proxy settings.

Manual settings show 'invalid server' (IT has confirmed it is set correctly)

Auto Detect has 'No Internet Connection'

No Proxy aslo has 'No Internet Connection'

 

The previous versions worked fine. Currently stuck with no cloud sync :(

[inikolova 85]

Thank you for your report! We are looking into it. 

[Sittingducks 0]

@inikolova have you had any luck with this yet? 😥

[Lyuben 5]

The fix is currently in testing and will be released very soon. I'll post an update.

[inikolova 85]

Hello, @Sittingducks,

 

We have released the fix for the proxy issue. The new version number is 8.0.803. You can download the new app from here (if due to the connectivity issue, the app is unable to auto-update itself): 

 

For Mac: https://cloud.vectorworks.net/download/latest/Mac

For Windows: https://cloud.vectorworks.net/download/latest/Windows

 

 Please let us know if you continue to experience problems.

 

Regards,

Iskra Nikolova

 

[Sittingducks 0]

5 hours ago, inikolova said:

Hello, @Sittingducks,

 

We have released the fix for the proxy issue. The new version number is 8.0.803. You can download the new app from here (if due to the connectivity issue, the app is unable to auto-update itself): 

 

For Mac: https://cloud.vectorworks.net/download/latest/Mac

For Windows: https://cloud.vectorworks.net/download/latest/Windows

 

 Please let us know if you continue to experience problems.

 

Regards,

Iskra Nikolova

 

 

12 hours ago, Lyuben said:

The fix is currently in testing and will be released very soon. I'll post an update.

 

Hi @Lyuben & @inikolova

 

The proxy may be working now however I have a couple of other issues now: (Invalid server message has gone)

 

Not auto starting with windows

Blank window (see attached image)

It flashes with no internet connection breifly about every 30 seconds

 

The screen did display after launching via vectorworks and did connect perfectly, but since logging in has disappeared again.

 

OK, I have no idea whats going on now. I seems so buggy and unstable. The display keeps flashing with no internet connection, then the log in screen (which took about 10 attempts because it kept disappearing) then it seems to open fine and connected. On restart it's back to a blank screen.

 

I really need this working to do my job. Can this be rolled back to the version that worked until someone has tested this one properly?

 

Regards

Jason

 

 

 

 

[inikolova 85]

Hi Jason,

 

I am sorry to hear that you are continuing to experience problems.

 

We have tested the application quite extensively before releasing. Unfortunately, we have not yet seen the issue you are describing. We will investigate it and release a fix as soon as possible. Reverting to an older version is not very easy and might cause issues as well. I will discuss this option with the team and we will contact you if we need any additional information about your specific environment. 

 

I sincerely apologize for the inconvenience this is causing you.

 

Best regards,

Iskra Nikolova

[Sittingducks 0]

@inikolova The not starting with windows issue is me, my bad.. thats fixed. But it still sits there blank.

 

Edited September 9, 2019 by Sittingducks

[Lyuben 5]

Hi, @Sittingducks we are actively looking at the problems you reported. In the mean time can you double check weather you are using version 8.0.803 (See the About page of the application)? This is the version provided from the links in Iskra's post. 

Does your proxy support authentication (user name and password) or it's just server name and port? I'm asking because we are trying to reproduce the issue. 

 

Thank you,

Lyuben

 

 

[Sittingducks 0]

@Lyuben Yes 8.0.0803

 

Yes it supports auth

 

The proxy address resolves to a local IP address within our network. I will send you the .ini file with the proxy settings (password removed)

[Sittingducks 0]

Hi all, Just an update. All is working well with the proxy since the fix.

 

I just have a suggestion. If the proxy is turned off in the settings is it able to retain the proxy text so it can be enabled again without having to retype the details?

 

Easy peasy 🙂

[inikolova 85]

Hi @Sittingducks,

 

I am glad to hear that all is well now. I entered your suggestion into our project tracking tool. We will consider it as we plan for future improvements.

 

Thank you!

 

Best regards,

Iskra Nikolova