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Gunther

Vectorworks, Inc Employee
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Everything posted by Gunther

  1. The command is not in the workspace editor - it is hardcoded and should always be available. The only cases it wouldn't be there are: -The user is not currently using a Design Series license -The object is already styled @Pat Stanford When time permits, would you mind submitting a bug with your Designer workspace that's not displaying the command? Please share any past history with the workspace that you recall and we'll take another look. Thanks!!
  2. I have confirmed Migrating a stock workspace (in my case Designer/Design Suite) from 2016-2024 into 2025 retains the context menu, "New Roof from Unstyled Roof" command. Best I can tell, the command is not being removed, if it previously existed. Which points to Patrick's comment, the issue may stem from using an earlier workspace where the command did not previously exist. I'm not aware of a way to add these command via the Workspace Editor and let me see what I can find out...
  3. We'll be curious to what you find. Possibly a support file from 3rd party software is overwriting the same file we install, just a different version?
  4. Thanks for the additional notes @AlanW By chance, do you still have the install of Vectorworks that fails with the mentioned menu items? If so, I'm curious if a, 'Repair' would restore their functionality? If you still have the install: -Open your Vectorworks application folder -Open the, "Vectorworks 2025 Install Manager" folder -Launch, "Vectorworks 2025 Install Manager.exe" -Refresh/update if asked -In the upper-right corner, click the three line icon (hamburger) and choose, "Repair" -Try those menu commands again once the repair is finished
  5. I'm curious to know what happens when you attempt to execute the commands you mentioned. Do you receive an error, does it do nothing or...? Can you confirm the issue is on Mac or Win?
  6. The issue will be resolved in a future Vectorworks task. For now, users can go to System Properties > Advanced System Settings > Advanced > Settings and uncheck, "Show shadows under windows" and will require a Vectorworks restart.
  7. In regards to the main menu missing, this is a longstanding macOS bug with Intel-based machines with two GPUs. It can be fixed by disabling the Automatic Graphic Card switching option in power saving OS preferences.
  8. We've seen this issue now internally and have reported to Apple. Would be curious if the suggestion mentioned above by jdlang19 helps in your case for now?
  9. If you'd like to make the file available or message me the file directly, we'll take a look. In the Document Preferences, you might also try turning off, "Display out-of-date border", close the preferences, reopen the Document Preferences, turn the preference back on, to see if it refreshes the border?
  10. This sounds very similar to the graphic switching issue from years ago. Not sure why it would show up again after a macOS 14.x update, unless the update reset the battery option? Try going to your System Preferences > Battery and turn off Automatic Graphic switching option if available?
  11. Thank you for confirming and mentioning the cable usage. I seem to recall in various Internet threads (not just Vectorworks), that cables for displays and other accessories were the source of their various problems.
  12. Just to confirm, your original system has been updated to 14.4.1 also, with no issue thus far?
  13. The Page Setup command in Vectorworks isn't ours, we just call the command from the OS. It's no surprise Vectorworks and TextEdit have the same issue. I've seen the same in Adobe Acrobat, if you choose, "Page Setup" from within the Print dialog.
  14. Your screen capture for Apple´s TextEdit, looks like you went to the Print command. What if you select the Page Setup command, do you still see the expansive list or a reduced list?
  15. Here's what I'm seeing on a Apple M1 Mini with TextEdit. Regardless of printer, Page Setup shows the same page options. When you go to the Print command, you'll see the Epson printer offers a much larger selection of page sizes. This large list of page sizes should also be available in Page Setup. Perhaps it's only some printer manufacturers having the issue?
  16. We have reported this issue to Apple. We are also seeing the same issue with Apple's own TextEdit application.
  17. We're currently working on an official message.
  18. Your observation of crashes happening after waking the screen, seems to mesh with this discussion:
  19. Anyone here not using a laptop, see the issue? Have you seen the issue using the laptop only, disconnected from external displays?
  20. We have one bug report on this issue. Unfortunately, another one I've been unable to duplicate or see in house. Do you use any kind of app/utility that handles shortcuts or similar? This is an old reference, though years ago, for example, the utility QuickKeys, use to cause problems with Vectorworks.
  21. Okay, this is a shot in the dark... the next time the SmartCursor cues/feedback misbehave, can you also go to, Tools > Purge... and let me know if you can uncheck/check boxes within the dialog?
  22. Anyone here having seen this issue, on a desktop Mac with a single display or even multiple displays? Reviewing the reports we have in-house, best I can tell, those with laptops are reporting the problem. I'd like to better our chances of duplicating using the common hardware. I've been testing this off/on all week on macOS 14.4 beta, Mac Mini M1, with two displays and still nothing...
  23. Happy for any clues to this one, as we're still chasing the issue in-house.
  24. @twkWhen you click on the, "Get Promotion Code" button, the following is returned: get-autoturn.vectorworks.net once you've created an account, I suspect this is your promotion code. You should also receive an email with the promotion code.
  25. Let us know if you continue to experience this issue in 2024 Update 3 also.
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