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  • Vectorworks 2022 crashing in DirectX 11 on some Windows systems


    JuanP

    Some Vectorworks 2022 Windows users have reported crashing with basic document window operations such as resizing the application window, tearing off palettes, or switching workspaces.
     
    We have tracked these issues to utility apps being installed which modify the functionality of DirectX 11. These apps sometimes show overlaid graphics on top of normal graphics, or otherwise inject code into the basic graphics handling routines of DirectX 11. Graphics-intensive applications like Vectorworks and others can be negatively impacted by these apps, when normal graphics operations behave incorrectly. We recommend not using such apps at the same time as Vectorworks.
     
    Sometimes these apps automatically start up with the system. Clearing them requires changing the Startup Apps settings as follows:
    Type “Startup Apps” in the search field of your Windows Taskbar.
    Disable items a few at a time, and restart Vectorworks to see if Vectorworks is operating normally or still crashing.
    If Vectorworks is still crashing, re-enable the items you disabled and move further down the list.
    When Vectorworks operates normally you have found the problematic startup item(s).
     
    Apps known to cause problems:
    Nahimic
    NZXT CAM
    Dell Command Center
    Dell Support Assist
    Alienware Command Center

    Sonic Studio Suite
     
    Clearing these items from Startup Apps should restore normal Vectorworks operation.
     
    Some DLLs used by these apps are known to be problematic. Apps that use the following DLLs should not be run at the same time as Vectorworks. The file path shown when searching for these DLLs can denote which program files should be avoided, for example “C:\Program Files\NZXT CAM\...\ graphics-hook64.dll”.
    GTII-OSD64.dll
    graphics-hook64.dll
    kwpsshellext64.dll
    TSafeDoc64.dll
    BBAllHooks_x64.dll
    action_x64.dll
    PXSHW10_x64.dll



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    User Feedback


    Disabling suspect Startup apps did not prevent Vectorworks 2022 SP0 from crashing, but…

     

    Uninstalling Alienware Control Center Suite resolved my crashes. Disabling it in the 'Startup' column in Task Manager didn't stop it from launching on startup and it would restart even after using 'End Task' in Task Manager, so I uninstalled it. 

     

    I can confirm the streaming and screen recording app, 'OBS' also includes the .dll, 'graphics-hook64.dll,' but I've not had any issues with Vectorworks 2022 SP0 while this app is running and recording. 

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    I have had many issues with the undo command as well and I think it may have been related to MSI Afterburner and RivaTuner.  I have uninstalled them and my undo issues appear to have gone away. 

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    Uninstalling the Alienware Control Center Suite did in fact work to end the crashes when trying to resize windows within VW2022. Anyone got an idea as to why?

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    Is there an update to this with any other known apps or DLLs that cause 2022 crashes?  I found one of them in the OBS Studio (uninstalled) as well as in EGVA Precision X1 (also uninstalled). I have searched my entire system for all of the listed DLLs again, finding none now, but it is as crashing.  Any update would be greatly appreciated.

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    On 12/3/2021 at 3:09 PM, BelieveLDT said:

    Is there an update to this with any other known apps or DLLs that cause 2022 crashes?  I found one of them in the OBS Studio (uninstalled) as well as in EGVA Precision X1 (also uninstalled). I have searched my entire system for all of the listed DLLs again, finding none now, but it is as crashing.  Any update would be greatly appreciated.

    I'm encountering the same thing. I found PXSHW10_x64.dll in EVGA PrecisionX 16 and uninstalled it. I ran another search for all the .dll files on the list and couldn't find any. Unfortunately, it did not stop the crashes. Switching between two documents more than once will cause a crash 100% of the time. 

     

    If anyone else found any culpable files or has any other input, it'd be greatly appreciated if you shared them. This error is incredibly annoying.

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