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techdef

Cant keep Workgroup on VW Cloud?

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In the interests of office awesomeness we're trying to keep our VW Workgroup on the VW Cloud (so everyone shares it).

It seems that the folders with - in the name do not sync.

These folder names are default from VW.

 

This is a problem.

Screen Shot 2019-04-23 at 4.03.27 PM.png

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Hi @techdef,

 

We investigated the issue that you are reporting. Our logs indicate that the files are synced to the cloud, but the problem is actually happening while trying to download the files on your local computer. It seems that the user running the Vectorworks Cloud Services desktop app does not have write permissions to the Vectorworks Cloud Services folder, or at least parts of it.  Please refer to this page: https://support.apple.com/kb/ph25287?locale=en_US and especially the "apply to enclosed items" action.

 

Please let us know if you continue to experience problems after checking your permissions.

 

Regards,

Iskra Nikolova

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