2d circle tool crashing VW2019

[giannidowns]

Hello all, My version of VW2019 is crashing nearly everytime I use the 2D circle tool. I've created a workaround by using the oval tool, but I rely on that circle tool a lot. Any fix to this that I can do on my end?

VW 2019 SP2 (build 463397) 64 bit

VW user for 18 years

MacBook Pro (retina, 15inch, mid2015)

macOS Mojave, vs 10.14.1

2.2 GHz Intel Core i7

16gb 1600 MHz ddr3

Intel Iris Pro 1536 MB

 

[PVA - Admin]

If you switch to a different workspace, one of the default ones provided, does the tool crash there as well? Does the same crash happen after updating to the latest macOS 10.14.2?

[giannidowns]

Sorry for the delay in getting back. It looks like the update to macOS 10.14.2 solved the issue.

[Tucker]

I'm running into this same issue—I've drawn several "spirals" using the poly line tool, used them to make closed 2D polygons, then extruded those into 3D shapes. Ever since then, drawing a circle gives me the spinning beach ball. It seems like I can draw anything else with no problem—straight lines, rectangles, more spirals, whatever. It's just circles that are causing everything to stop.

 

Both my OS and Vectorworks say they are up to date:

MacBook Pro OS Mojave 10.14.3 

Vectorworks SP2 (build 463397) 64 bit

 

Any ideas to resolve that issue?

 

[PVA - Admin]

Try the odd troubleshooting step listed here and let me know the results please:
 

 

[Tucker]

That did it! I undocked and re-docked the Object Info palette and it seems to draw circles with no problem now. Strange...

Thank you!
 

T

[collins]

I've got this issue and have tried:

-switching workspace

-undocking object info palette

 

I am downloading 2021 as I type this but it would be great if you know of a fix