tech support woes

[shasta]

I have been unable to ever get through to phone texh support. I have tries 3 times and waited on hold 15 minutes on average. For me (and most of us) it's a long distance call and very frustrating. Is there a 1-800 number?

[CipesDesign]

Shasta, no there is not an 800 number, but the support is free. Sometimes they just get really busy. Maybe you should try posting your question(s) to this board and see if one us friendly users can help.

Peter

[Viper x]

She posts questions here regularly.

I too would like a free call 1800 number for the tech help line.

Hanging on long distance is not funny, nor does it make the tech line free, it makes it very expensive.

[ 12-13-2002, 08:52 PM: Message edited by: Viper x ]

[CipesDesign]

Yes I know, and agree. But, just for kicks, what was the question? Peter

[Guest]

We have had a large call volume lately with the release of VW 10. The hold time is about 20-25 minutes right now before getting thru to a tech person.

The best times to call are in the morning, EST. Our afternoons are VERY busy.

If you do not wish to make the phone call, you can fax or email your inquiries in, or as Peter suggested, post them on the message board.

When I am all caught up on emails and phone calls, I try to get on here and answer as much as I possibly can.

Most tech places that have a 1800 number, have you pay for the tech service - usually at a much higher rate than the long distance call itself.

A 30-40 minute call at 5 cents a minute is 1.50 - 2.50 vs 30$ per call if you call a pay as you go service.