mbodette Posted August 28, 2007 Share Posted August 28, 2007 We have a new MacBook Pro (Intel) and when we try to import a pdf into a new VW drawing it crashes VW. We also can't open any existing drawings with pdf's in them. This function works on our iMacs (both Intel and non-Intel based) and on our old MacBook Pro (G4). Quote Link to comment
islandmon Posted August 28, 2007 Share Posted August 28, 2007 Will VW print to PDF? Quote Link to comment
drawwhat? Posted August 29, 2007 Share Posted August 29, 2007 I get it to print to PDF. on my Mac it happens in the 'print set-up' on my Dell it comes from an Adobe set up as a print to comand, if you get the professional version of ADOBE Publisher or something like that. our computer guy has me hooked up with a free version ov 'print to pdf' - So if I understand it, it is not VW which needs to do it, but rather your print preferances that handle it. Danny Quote Link to comment
Guest Posted August 29, 2007 Share Posted August 29, 2007 What are the exact error messages & at what point do you receive the messages? Quote Link to comment
mbodette Posted August 29, 2007 Author Share Posted August 29, 2007 There is no error message, VW just crashes. Additional info.: I can export a drawing as a pdf. I then opened a new drawing and tryed importing that same pdf just created and VW crashes! If I take any drawing that has a pdf in it and remove the pdf, the new system opens the drawing. I can also view the same pdfs with Adode reader. Everything else, including VW is working fine, until I try to import a pdf... New MacBook Pro 17" w/ new High Res. widescreen option. Quote Link to comment
mbodette Posted August 29, 2007 Author Share Posted August 29, 2007 More info. looks like this is a VW 12.5.2 bug. I reinstalled VW to 12.0.0 and everything works fine. I then downloaded the current 12.5.2 update (the larger one) and now it doesn't work. Might it be the graphics card? Most of our iMacs use the ATI Radeon cards, this new MacBook Pro 17" is using a GeForce 8600M GT card (NVIDIA). Quote Link to comment
islandmon Posted August 29, 2007 Share Posted August 29, 2007 Have you tried trashing the VW preferences & caches ? Quote Link to comment
mbodette Posted August 29, 2007 Author Share Posted August 29, 2007 Yes, I made sure all pref. and caches were removed before reinstalling VW. Quote Link to comment
mbodette Posted August 30, 2007 Author Share Posted August 30, 2007 I tested this issue on a MacBook Pro we purchased a few months ago and everything works fine. The only difference between the old MacBook Pro and the new one, besides memory 1GB vs 2GB, is the graphics card. The new MacBook Pros are now shipping with an NVidia card, which is not used in any of the other Macs. I've submitted a bug fix request. Quote Link to comment
Guest Posted August 30, 2007 Share Posted August 30, 2007 How are you creating the PDF ? (Which menu) Do you have quartz imaging enabled? What DPI setting are you using in the dialog? Quote Link to comment
mbodette Posted August 31, 2007 Author Share Posted August 31, 2007 The pdf's come in from different sources; word, excel, autocad, scanners, etc. We've tryed the new system with quartz imaging on and off. When we export a pdf (300dpi) we've used both the VW File Export pdf function and the File print save as pdf function. The new system doesn't have any problems creating pdfs or viewing them with Acrbat Reader. It's only when we try to open a VW drawing with a pdf in it or import a pdf into a drawing. Keep in mind that all of our other iMacs and MacBook Pros are working fine with these same drawings and pdfs. Quote Link to comment
Guest Posted August 31, 2007 Share Posted August 31, 2007 What version of 10.4 is this computer running? Have you run disk utility (or another program like it)? Quote Link to comment
Peter Vandewalle Posted September 4, 2007 Share Posted September 4, 2007 We have the same problem with one of our customers. One user cannot import pdf files without a crash (VW 12.5.2 French). The other users are able to import pdf's, no problem. The users are all on OS 10.4.9, and use a NVIDIA GeForce 7300 GT on a MacPro1,1, 4 processors, Dual-Core Intel Xeon, 2.66 GHz, 2 GB. Quote Link to comment
Guest Posted September 4, 2007 Share Posted September 4, 2007 Peter, Have they run disk utility? How about deleting the VW prefs, emptying the trash, and trying again? Quote Link to comment
RasJack Posted September 4, 2007 Share Posted September 4, 2007 Katie I am picking up where Mark (mbodette above) left off. The computer is running 10.4.10 and we have run the disk utility. Jack Quote Link to comment
Guest Posted September 4, 2007 Share Posted September 4, 2007 Try the above (2nd) suggestion I made to Peter. After that, please direct the issue to tech@nemetschek.net Quote Link to comment
Bryce McKay Posted April 21, 2016 Share Posted April 21, 2016 SOLUTION: Ok, so just stumbled across this thread with the crash on PDF import problem. I had the same trouble on an old but recently rebuilt MacBook Pro running Snow Leopard 10.6.8 and Vectorworks 12.5.3. After looking at all the above suggestions, including turning Quartz on and off (no difference) I found the solution was to get rid of some bad fonts! So I disabled the bad and duplicate fonts via Font Book and then also had to hand remove some really stubborn fonts from User>Library>Fonts and voila everything works again!! Quote Link to comment
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