Roof Dormer's don't print in Top view, PDF or Printing to plotter

[Catmansound]

I'm having this really strange thing going on, I create a window and turn it into a Symbol, I place the window symbol onto a roof to make a dormer. I then create a viewport to a sheet layer and set the viewport as Shade view. When I print to my plotter, or make an Adobe PDF file from that sheet layer, the dormers don't show up, they disappear. Attached is a screenshot image of what is displayed on screen from the Sheet Layer, and the pdf file from Export pdf, showing what I mean. same thing happens when I print directly from Vectorworks to my HP T530 plotter.

 

I'm running Dell Precision i9-12950HX, 64bg ram, Nvidia RTX 4500 GPU, Vectorworks Version 2024 Update 4 (Build 747709)

 

thanks.

Anthony

Saved from Sheet Layer.pdf

[Jeff Prince]

It's hard to tell why this is happening from a screen shot and pdf.  Maybe it is related to the classes and design layers used to make and place the dormers.  Maybe a draw order issue.  Post the file and perhaps a more definitive solution can be arrived at.

[Catmansound]

Thanks Jeff, I should be more specific, I'm running Dell Precision 7670 Laptop, 12th Gen i9-12950HX, 64GB RAM, nVidia RTX 4500. I should add that any combination of classes and layers that I turn on or off in that viewport, i.e. everything on, only items I want displayed on etc. still the same result. Try it and see if you get the same results.

 

create a roof

place a window in Vectorworks and explode it and make a symbol out of it (it's how you make dormers)

activate that window and place it on the roof, the Dormer dialog box appears to allow you to configure your dormer

create a viewport and place it on a Sheet layer

publish, print or just export to pdf

 

Make sure the viewport is set to Top/Plan View and Wireframe Background Render.

 

let me know if you get the same result, it might be a graphics card issue, i do have 24gb graphics card, so who knows.

 

cheers,

Anthony

Edited April 12 by Catmansound

[Jeff Prince]

20 minutes ago, Catmansound said:

Thanks Jeff, I should be more specific, I'm running Dell Precision 7670 Laptop, 12th Gen i9-12950HX, 64GB RAM, nVidia RTX 4500. I should add that any combination of classes and layers that I turn on or off in that viewport, i.e. everything on, only items I want displayed on etc. still the same result. Try it and see if you get the same results.

 

create a roof

place a window in Vectorworks and explode it and make a symbol out of it (it's how you make dormers)

activate that window and place it on the roof, the Dormer dialog box appears to allow you to configure your dormer

create a viewport and place it on a Sheet layer

publish, print or just export to pdf

 

Make sure the viewport is set to Top/Plan View and Wireframe Background Render.

 

let me know if you get the same result, it might be a graphics card issue, i do have 24gb graphics card, so who knows.

 

cheers,

Anthony

 

Just post your file, it's faster to look at the source than try to recreate the problem.

Too many other things could be going on in your file.

[Catmansound]

Sure, I just made a file from scratch, that way we can be sure I didn't corrupt the file I've been working on, it's about 400mb or so anyway rather large to post.

 

This file is from scratch, just the roof, dormer and a background rectangle.

 

I created a roof with a dormer and put a rectangle underneath to see the results, same results. See attached vwx and pdf generated from the .vwx

 

cheers,

Anthony

Roof dormer disappearing in viewport.vwx Roof dormer disappearing in viewort.pdf

[Jeff Prince]

Same problem happens for me in VWX 2024.

The problem does not occur in VWX 2023, so it looks like you found a bug.

2022-Roof dormer disappearing in viewport v2022 v2023.pdf2022-Roof dormer disappearing in viewport v2022 v2023.pdf

Edited April 12 by Jeff Prince

[Catmansound]

Thanks for taking the time to verify. 

[JuanP]

@Catmansound and @Jeff Prince, Thank you for your report. I am submitting this issue to our R+D team under VB-203418 (Internal Database). I will keep you posted with any updates. 

 

 

[Catmansound]

Thanks Juan.